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Remote Apple Support Advisor Jobs in Rochester, NY

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Remote Apple Support Advisor information

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$10.9K

$67.2K

$143.1K

How much do remote apple support advisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote apple support advisor in Rochester, NY is $67,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $63,600.00 per year, depending on experience, location, and employer.

What is a Remote Apple Support Advisor?

A Remote Apple Support Advisor is a professional who provides technical assistance and customer support for Apple products and services from a remote location, usually their home. They help customers troubleshoot issues with devices such as iPhones, Macs, iPads, and Apple software via phone, chat, or email. These advisors are trained by Apple to deliver knowledgeable, friendly, and efficient support while maintaining customer privacy and satisfaction. This role typically requires strong communication skills, a good understanding of Apple technology, and the ability to work independently. Remote Apple Support Advisors are often provided with Apple equipment and extensive training by the company.

What are the key skills and qualifications needed to thrive as a Remote Apple Support Advisor?

To thrive as a Remote Apple Support Advisor, you need strong technical troubleshooting skills, familiarity with Apple products, and typically a high school diploma or equivalent. Experience with customer relationship management (CRM) software and proficiency in Apple’s internal systems like iOS, macOS, and related support tools are important. Excellent communication, patience, and problem-solving abilities help you deliver clear assistance and build rapport with customers remotely. These skills ensure efficient resolution of technical issues, leading to high customer satisfaction and effective remote support.

What are some common challenges faced by Remote Apple Support Advisors, and how can they effectively manage them?

Remote Apple Support Advisors often encounter challenges such as handling high call volumes, troubleshooting a wide variety of technical issues remotely, and maintaining clear communication with customers of varying technical backgrounds. To manage these, advisors benefit from strong organizational skills, patience, and the ability to quickly adapt to new information or changes in procedures. Utilizing Apple’s comprehensive training resources, collaborating with team members via internal chat tools, and taking regular breaks to prevent burnout can help advisors maintain high-quality support and job satisfaction.

What is the difference between Remote Apple Support Advisor vs Remote Apple Technical Specialist?

AspectRemote Apple Support AdvisorRemote Apple Technical Specialist
Required CredentialsApple certification, customer service skillsApple certification, technical troubleshooting skills
Work EnvironmentRemote, customer support callsRemote, technical support and diagnostics
Employer & Industry UsageApple retail and support servicesApple support centers, third-party service providers
Common Search & ComparisonCustomer service, troubleshootingTechnical troubleshooting, diagnostics

Remote Apple Support Advisors primarily handle customer service and basic troubleshooting, focusing on user experience. In contrast, Remote Apple Technical Specialists deal with more complex technical issues and diagnostics. Both roles require Apple certifications and are remote, but their focus and technical depth differ.

Can I work for a remote Apple Support Advisor from home?

Yes, Apple Support Advisors often work remotely from home, providing technical support via phone, chat, or email. These roles typically require a reliable internet connection, specific technical skills, and sometimes certification or training, and may involve flexible schedules depending on the company's needs.

Does Apple still offer remote work?

Apple Support Advisors, including remote roles, are part of Apple's customer service team and have historically offered remote work options. The availability of remote positions can vary based on company policies and current staffing needs, so it is recommended to check Apple's official careers page for the most up-to-date information.

How much do remote Apple Support Advisors make?

Remote Apple Support Advisors typically earn between $15 and $25 per hour, depending on experience and location. Some positions may offer additional benefits such as bonuses or flexible schedules, and strong communication skills and technical knowledge are often required.

What are popular job titles related to Remote Apple Support Advisor jobs in Rochester, NY?

For Remote Apple Support Advisor jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Apple Support Advisor jobs in Rochester, NY look for?

The top searched job categories for Remote Apple Support Advisor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Apple Support Advisor jobs?

Cities near Rochester, NY with the most Remote Apple Support Advisor job openings:

Remote Apple Support Advisor jobs near you

Outside Sales Representative - IT

CADimensions, Inc.

Rochester, NY • Remote

$65K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

  

At CADimensions, we believe great sales is about more than closing deals. It is about building trusted partnerships and helping customers solve real challenges. As an Outside Sales Representative, you will help customers modernize infrastructure, improve security, enable collaboration, and support growth through technology solutions delivered through our partner, Advance2000.

This role is focused exclusively on Cloud & IT Solutions and is ideal for someone who enjoys consultative selling, building relationships, uncovering customer challenges, and translating technical solutions into business value.

WHAT YOU WILL DO
  • BUILD RELATIONSHIPS & GROW ACCOUNTS
    • Serve as a trusted advisor for existing CADimensions customers by identifying opportunities to improve infrastructure, security, collaboration, and IT operations
    • Build strong relationships with decision makers, IT leaders, engineering teams, operations leaders, and executives
    • Conduct regular customer outreach, account reviews, and follow-up meetings to uncover new opportunities
  • DRIVE NEW BUSINESS OPPORTUNITIES
    • Generate new opportunities through existing customer relationships, outbound prospecting, referrals, networking, marketing campaigns, and events
    • Prospect and develop new logo opportunities focused exclusively on Cloud & IT Solutions
    • Maintain a healthy sales pipeline and consistently move opportunities forward
  • LEAD A CONSULTATIVE SALES PROCESS
    • Conduct discovery meetings to understand customer workflows, operational challenges, infrastructure needs, and business objectives
    • Identify customer challenges related to cloud infrastructure, cybersecurity, remote collaboration, disaster recovery, CAD hosting, and managed IT services
    • Recommend tailored solutions aligned to customer goals and business outcomes
    • Educate customers on the operational and financial benefits of cloud infrastructure and managed services
  • OWN THE SALES PROCESS
    • Manage opportunities through the full sales cycle from prospecting through close
    • Develop proposals, pricing, presentations, and solution recommendations
    • Maintain accurate activity tracking, pipeline management, forecasting, and opportunity updates within HubSpot CRM
    • Partner closely with technical teams, marketing, and leadership to deliver a seamless customer experience
WHAT WE OFFER
  • Compensation: This position offers a guaranteed base salary plus a performance-driven bonus structure, with expected total annual compensation ranging from $65,000 to $120,000 annually based on experience, performance, and results.
  • Comprehensive Benefits: Health, dental, vision, 401k, life insurance and more.
  • Award-Winning Culture: A workplace culture that has been repeatedly recognized as a great place to work.
  • Training and Development: Access to training and development opportunities to help you grow and succeed.
  • Career Growth: Opportunities for advancement within a dynamic and innovative company.

 

ABOUT YOU
  • 2+ years of experience in B2B sales, consultative selling, or solution selling
  • Experience selling cloud services, managed IT services, infrastructure solutions, cybersecurity solutions, or SaaS products
  • Strong relationship-building, communication, and presentation skills
  • Ability to understand customer challenges and position technical solutions effectively
  • Comfortable learning new technologies and developing knowledge around cloud solutions, cybersecurity, and managed IT services
  • Experience managing pipelines, opportunities, and CRM activities
  • Self-motivated, organized, and comfortable managing multiple priorities
  • Ability to travel 25%-50% of the time for customer meetings, trade shows, and events
BONUS POINTS IF YOU HAVE
  • Familiarity with manufacturing, engineering, architecture, or industrial business environments
  • Experience with HubSpot or other CRM platforms 

ABOUT US  
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. We partner with industry leaders to offer state-of-the-art CAD software, 3D printing technologies, and comprehensive consulting services. Our mission is to empower our clients to bring their visions to life by enhancing efficiency and fostering creativity. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers. Join us and be a part of a dynamic team that is shaping the future of engineering and manufacturing. 

Visit us at CADimensions to learn more about our products and services.

EQUAL OPPORTUNITY EMPLOYER
CADimensions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.