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Remote Apple Support Advisor Jobs in Reston, VA (NOW HIRING)

CDW

Sr Industry Advisor - Federal

Washington, DC · Remote

$154K - $155K/yr

C. (Remote - Home Office) Clearance Required: Active Top Secret/SCI About the Role We are seeking a Senior Industry Advisor to join our team of solution architects supporting federal government ...

Democracy Forward

Senior Legal Advisor

Washington, DC · On-site +1

$245K/yr

Senior Legal Advisors will develop their own matters, including being willing to perform at times ... support the nature of the role. Remote candidates within the United States will also be considered.

SAIC

Strategic Advisor

Chantilly, VA · On-site +1

$103K - $137K/yr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Strategic Advisor and Systems Engineer to deliver Systems Engineering and Technical Advisor (SETA) services supporting an ...

Aprio

Wealth Advisor

Rockville, MD · On-site +1

$150K - $250K/yr

... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Platform Accounting

Remote Senior Tax Advisor

Bethesda, MD · On-site +1

$75K - $125K/yr

As a Senior Tax Advisor, you will have a unique opportunity to work with a growing team of ... Support manager with various ad-hoc projects. What we look for: * 3+ years of experience preparing ...

Veilant

Technical Advisor with Security Clearance

Fairfax, VA · Remote

$118K - $119K/yr

Veilant offers a solid work-life balance and flexible remote work options. At Veilant, you'll work ... Veilant is growing and we are hiring Technical Advisors to support the design, delivery, and ...

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All JobsApple Support Advisor JobsRemote Apple Support Advisor JobsRemote Apple Support Advisor Jobs in Reston, VA

Remote Apple Support Advisor information

See Reston, VA salary details

$11.4K

$70.9K

$150.9K

How much do remote apple support advisor jobs pay per year?

As of Jun 11, 2026, the average yearly pay for remote apple support advisor in Reston, VA is $70,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $67,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Apple Support Advisor, and why are they important?

To thrive as a Remote Apple Support Advisor, you need strong technical troubleshooting skills, familiarity with Apple products, and typically a high school diploma or equivalent. Experience with customer relationship management (CRM) software and proficiency in Apple’s internal systems like iOS, macOS, and related support tools are important. Excellent communication, patience, and problem-solving abilities help you deliver clear assistance and build rapport with customers remotely. These skills ensure efficient resolution of technical issues, leading to high customer satisfaction and effective remote support.

What is a Remote Apple Support Advisor?

A Remote Apple Support Advisor is a professional who provides technical assistance and customer support for Apple products and services from a remote location, usually their home. They help customers troubleshoot issues with devices such as iPhones, Macs, iPads, and Apple software via phone, chat, or email. These advisors are trained by Apple to deliver knowledgeable, friendly, and efficient support while maintaining customer privacy and satisfaction. This role typically requires strong communication skills, a good understanding of Apple technology, and the ability to work independently. Remote Apple Support Advisors are often provided with Apple equipment and extensive training by the company.

What is the difference between Remote Apple Support Advisor vs Remote Apple Technical Specialist?

AspectRemote Apple Support AdvisorRemote Apple Technical Specialist
Required CredentialsApple certification, customer service skillsApple certification, technical troubleshooting skills
Work EnvironmentRemote, customer support callsRemote, technical support and diagnostics
Employer & Industry UsageApple retail and support servicesApple support centers, third-party service providers
Common Search & ComparisonCustomer service, troubleshootingTechnical troubleshooting, diagnostics

Remote Apple Support Advisors primarily handle customer service and basic troubleshooting, focusing on user experience. In contrast, Remote Apple Technical Specialists deal with more complex technical issues and diagnostics. Both roles require Apple certifications and are remote, but their focus and technical depth differ.

What are some common challenges faced by Remote Apple Support Advisors, and how can they effectively manage them?

Remote Apple Support Advisors often encounter challenges such as handling high call volumes, troubleshooting a wide variety of technical issues remotely, and maintaining clear communication with customers of varying technical backgrounds. To manage these, advisors benefit from strong organizational skills, patience, and the ability to quickly adapt to new information or changes in procedures. Utilizing Apple’s comprehensive training resources, collaborating with team members via internal chat tools, and taking regular breaks to prevent burnout can help advisors maintain high-quality support and job satisfaction.
What are popular job titles related to Remote Apple Support Advisor jobs in Reston, VA? For Remote Apple Support Advisor jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Apple Support Advisor jobs in Reston, VA look for? The top searched job categories for Remote Apple Support Advisor jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Apple Support Advisor jobs? Cities near Reston, VA with the most Remote Apple Support Advisor job openings:
Remote Apple Support Advisor jobs near you
Sr Industry Advisor - Federal

Sr Industry Advisor - Federal

CDW

Washington, DC • Remote

$154K - $155K/yr

Full-time

Posted 28 days ago

CDW rating

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Senior Industry Advisor - Intelligence Solutions (Secure Communications)

Location: Washington, D.C. (Remote - Home Office)
Clearance Required: Active Top Secret/SCI

About the Role

We are seeking a Senior Industry Advisor to join our team of solution architects supporting federal government customers across the Intelligence Community, DoD, and civilian agencies. This role is a unique blend of technical expertise, partner engagement, and compliance leadership-ideal for a seasoned professional who thrives at the intersection of secure communications, government standards, and cutting edge IT integration.

As a trusted advisor, you will represent major OEM partners, shape secure unified communications strategies for SIPR networks, and design compliant solutions that meet mission critical requirements. You'll work closely with customers, partners, and internal teams to define the scope of work for services projects and ensure seamless delivery.

Key Responsibilities

  • Serve as a subject matter expert (SME) in secure unified communications, with a focus on SIPR networks and government compliance standards.

  • Partner with OEMs and technology providers to design, validate, and present solutions tailored to federal intelligence and defense customers.

  • Lead presales solution architecture efforts, including requirements gathering, solution design, and proposal development.

  • Develop and document scope of work (SOW) for complex services projects, ensuring alignment with compliance frameworks and customer mission needs.

  • Provide technical integration oversight, ensuring solutions meet security, interoperability, and performance standards.

  • Act as a trusted advisor to senior government stakeholders, translating mission requirements into actionable technology strategies.

  • Collaborate with a team of solution architects to drive innovation, share best practices, and deliver consistent customer outcomes.

Qualifications

  • 10+ years of experience in intelligence, DoD, or federal civilian agency environments.

  • Proven expertise in secure communications, compliance, and government IT standards.

  • Hands-on experience with unified communications technologies in classified and closed environments (SIPR, JWICS, etc.).

  • Extensive experience collaborating with major OEMs and ecosystem partners - including Cisco, Microsoft, Poly, Pexip, etc.

  • Proven expertise across on-premises, UCaaS, and hybrid collaboration environments, with a strong record of developing supporting professional services such as assessments, migrations, integrations, and lifecycle optimization.

  • Demonstrated success in presales/solution architecture roles, including customer engagement and proposal development.

  • Ability to translate complex technical requirements into clear, actionable solutions.

  • Excellent communication and presentation skills, with the ability to influence senior stakeholders.

  • Active Top Secret/SCI clearance required.

Preferred Certifications

  • CISSP, CCNP Collaboration, PMP, or ITIL certifications a plus.

Why Join Us

  • Work on mission critical projects that directly support national security.

  • Collaborate with a high impact team of solution architects and industry leaders.

  • Represent cutting edge OEM technologies and shape the future of secure communications.

  • Enjoy the flexibility of a remote role with the influence and visibility of a D.C. based position.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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About CDW

Sourced by ZipRecruiter

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1984

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