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Remote Apple Support Advisor Jobs in Reston, VA (NOW HIRING)

Spry Methods

Apple/macOS SME

Washington, DC · On-site +1

$140K - $160K/yr

Build and maintain secure macOS workstation images for both on-site and remote/virtual desktop infrastructure (VDI) access. * Support automated provisioning and lifecycle management for Apple devices.

ProSidian Consulting

O&M Technical Advisor

Washington, DC · Remote

$131K - $132K/yr

Region, at or near CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across ... O&M Technical Advisor | Oil and Gas Operations Monitoring & Lifecycle Performance Support ...

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All JobsRemote Apple Support Advisor JobsRemote Apple Support Advisor Jobs in Reston, VA

Remote Apple Support Advisor information

See Reston, VA salary details

$11.4K

$70.9K

$150.9K

How much do remote apple support advisor jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote apple support advisor in Reston, VA is $70,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $67,100.00 per year, depending on experience, location, and employer.

Can I work for Apple support from home?

Yes, Apple Support Advisors often have remote work options, especially for roles that involve troubleshooting and customer service via phone, chat, or email. These positions typically require strong communication skills, technical knowledge, and sometimes specific certifications, with flexible schedules being common in remote support roles.

What are the key skills and qualifications needed to thrive as a Remote Apple Support Advisor, and why are they important?

To thrive as a Remote Apple Support Advisor, you need strong technical troubleshooting skills, familiarity with Apple products, and typically a high school diploma or equivalent. Experience with customer relationship management (CRM) software and proficiency in Apple’s internal systems like iOS, macOS, and related support tools are important. Excellent communication, patience, and problem-solving abilities help you deliver clear assistance and build rapport with customers remotely. These skills ensure efficient resolution of technical issues, leading to high customer satisfaction and effective remote support.

What is a Remote Apple Support Advisor?

A Remote Apple Support Advisor is a professional who provides technical assistance and customer support for Apple products and services from a remote location, usually their home. They help customers troubleshoot issues with devices such as iPhones, Macs, iPads, and Apple software via phone, chat, or email. These advisors are trained by Apple to deliver knowledgeable, friendly, and efficient support while maintaining customer privacy and satisfaction. This role typically requires strong communication skills, a good understanding of Apple technology, and the ability to work independently. Remote Apple Support Advisors are often provided with Apple equipment and extensive training by the company.

How much do Apple advisors get paid?

Apple Support Advisors typically earn an hourly wage that ranges from $15 to $25, depending on experience and location. They often work remotely, providing technical support for Apple products and services, and may receive benefits such as health insurance and paid time off.

Does Apple Hire fully remote?

Apple Support Advisor roles are primarily on-site, but some remote positions may be available depending on the location and current company policies. Remote work options are more common for certain customer service roles, often requiring specific skills and equipment. Candidates should review the specific job listing for remote work eligibility and requirements.

What is the difference between Remote Apple Support Advisor vs Remote Apple Technical Specialist?

AspectRemote Apple Support AdvisorRemote Apple Technical Specialist
Required CredentialsApple certification, customer service skillsApple certification, technical troubleshooting skills
Work EnvironmentRemote, customer support callsRemote, technical support and diagnostics
Employer & Industry UsageApple retail and support servicesApple support centers, third-party service providers
Common Search & ComparisonCustomer service, troubleshootingTechnical troubleshooting, diagnostics

Remote Apple Support Advisors primarily handle customer service and basic troubleshooting, focusing on user experience. In contrast, Remote Apple Technical Specialists deal with more complex technical issues and diagnostics. Both roles require Apple certifications and are remote, but their focus and technical depth differ.

What are some common challenges faced by Remote Apple Support Advisors, and how can they effectively manage them?

Remote Apple Support Advisors often encounter challenges such as handling high call volumes, troubleshooting a wide variety of technical issues remotely, and maintaining clear communication with customers of varying technical backgrounds. To manage these, advisors benefit from strong organizational skills, patience, and the ability to quickly adapt to new information or changes in procedures. Utilizing Apple’s comprehensive training resources, collaborating with team members via internal chat tools, and taking regular breaks to prevent burnout can help advisors maintain high-quality support and job satisfaction.

How much do Apple Remote support people make?

Apple Support Advisors working remotely typically earn between $15 and $25 per hour, depending on experience and location. Salaries can also include benefits such as health insurance and paid time off, with some positions offering performance bonuses or incentives.
What are popular job titles related to Remote Apple Support Advisor jobs in Reston, VA? For Remote Apple Support Advisor jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Apple Support Advisor jobs in Reston, VA look for? The top searched job categories for Remote Apple Support Advisor jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Apple Support Advisor jobs? Cities near Reston, VA with the most Remote Apple Support Advisor job openings:
Remote Apple Support Advisor jobs near you
Associate Financial Aid Advisor

Associate Financial Aid Advisor

Strategic Education, Inc.

Herndon, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Strategic Education rating

8.8

Company rating: 8.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

10th of 198 rated education and training

Job description

The Associate Financial Aid Advisor role is responsible for providing best-in-class financing and financial aid support to Capella's learners before, during, and after their program enrollment. This position will provide personalized interactions through different communication channels (phone, email, chat, text), and will coach learners through key decisions and solutions regarding funding their programs.
Essential Duties & Responsibilities:
  • Learner support, guidance, and empathy: provide learners with a positive experience and personal attention in inbound and outbound interactions.
  • Team support and growth mindset: engage in larger team dialogue and brainstorming to improve team performance in a meaningful way, drive process improvements, and ability to provide learners highest quality experience. Participate in initial training, ongoing team training, and focus groups to provide feedback on improvements. Engage in the coaching process for improvement.
  • Problem solving and solutions focus: Proactively assess learner needs to assist them in making fully informed decisions about their financing plans.
  • Financing knowledge and expertise: assist learners in understanding and utilizing their financing plan to enable the most direct path to program completion. Provide financial literacy including but not limited to responsible borrowing, repayment, federal loan process, tuition reimbursement, and payment plan options.
  • System knowledge and navigation: leverage tools, systems, and software applications to optimize learner engagement.
  • Change management and continuous improvement: comfort level trying new concepts and learning new processes and systems to improve the learner and team experience.

Job Skills:
  • Ability to provide and influence positive learner experience.
  • Ability to think critically to build plans of action and personalized solutions for learners.
  • Ability to learn and continuously build upon knowledge of financial aid and financing details and a broader understanding of the learner's journey.
  • Ability to form positive working relationships, communicate effectively, and foster team interactions.
  • Fundamental understanding of FAST goals and university goals to support learners and meet support demand.
  • Ability to drive results in a team environment.
  • Create and foster a Diverse, Equitable, and Inclusive culture.
  • Ability to demonstrate ethical judgment and adherence to financing/financial aid compliance needs in response to complex learner situations.
  • Ability to uphold team brand and collaborate effectively across other departments at the university.
  • Ability to manage sensitive and confidential information. Demonstrate comfort with federal regulations and policies.
  • Ability to prioritize and work through multiple learner situations at any time.
  • Ability to effectively communicate through a variety of channels.
  • Proficiency in Microsoft Office Suite.
  • Excellent written and verbal communication.
  • Effective time management skills, dependable and reliable.

Work Experience:
  • 1+ year in financial aid contact role or customer experience support/advisor.

Education:
  • Bachelor's degree preferred.

Other:
  • Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 - 20%) or Capella Core Faculty (5 - 10%).
  • Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
  • If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
  • Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
  • This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
  • Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers.
  • Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
  • Able to access information using a computer.
  • Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$17.75 - $27.00 - Hourly
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

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