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Remote Apple Chat Support Jobs in Washington (NOW HIRING)

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users ... Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.

Aretum

Tier III Support Technician

Arlington, VA · Remote

Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users ... Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.

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Remote Apple Chat Support information

What is the difference between Remote Apple Chat Support vs Remote Apple Phone Support?

AspectRemote Apple Chat SupportRemote Apple Phone Support
CredentialsCustomer service experience, technical knowledgeCustomer service experience, technical knowledge
Work EnvironmentOnline chat platform, remote from homePhone calls, remote from home
Employer & IndustryApple, tech supportApple, tech support
Search & Comparison IntentCustomer support via chat, remote support rolesCustomer support via phone, remote support roles

Remote Apple Chat Support and Remote Apple Phone Support both involve assisting customers with Apple products remotely. The main difference lies in the communication method: chat versus phone. Both roles require similar skills, credentials, and work environments, but they cater to different customer preferences and support channels.

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Remote Apple Chat Support jobs near you

Senior Threat Intelligence Analyst, SEAR

Apple

Washington, DC • Remote

$165K - $292K/yr

Full-time

Medical, Dental, Retirement

Posted 9 days ago

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

As part of our efforts to protect our users, Apple is looking for a world-class senior threat intelligence analyst to join a team of security researchers and threat intelligence analysts. This team works together and cross-functionally to drive efforts to solve security engineering challenges, with an emphasis on supporting decisions that provide the greatest long-term security. The success we are striving for is the result of very skilled people working in an environment that cultivates creativity, partnership, and solving old problems in new ways.
Description
You will have a broad set of skills that make you successful as threats continue to evolve, capable of analyzing cyber threats to our users’ devices. Our environment fosters innovation, rapid solution development, and a liberating amount of autonomy. You will be expected to work with security engineers and researchers in order to quickly bring to market new security methods and technologies addressing the complex needs of mobile and distributed computing.","responsibilities":"Provide input into development of security technologies.
Analyze and understand advanced cyber actors, capabilities, and techniques.
Analyze and understand exploit development and proliferation.
Collaborate with security researchers to drive engineering solutions.
Work with security engineers in designing innovative mitigations to cyber threats while preserving privacy, ease-of-use, and user experience.
Work closely with external partners in support of cyber threat intelligence activities.
Remote work, with occasional travel.
Preferred Qualifications
Some knowledge of iOS internals.
Impeccable attention to detail.
Growth mindset, thrives in fast-paced, changing environment.
Excellent communications skills (verbal and written).
Proven history of successfully working on solo and group projects (experience with virtual/remote collaboration is a plus).
Minimum Qualifications
Intellectually curious team player with a genuine passion for discovering, understanding, and mitigating cyber threats.
In-depth understanding of the threat intelligence cycle and cyber operations.
Minimum of 7 years experience conducting threat research, preferably as a technical lead.
Experience in analyzing highly-complex threat actor campaigns, including infrastructure, malware, and victim endpoints.
Ability to distill complex problems into manageable tasks and then drive those tasks to completion.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,800 and $292,400, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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