Remote Gaming Support Agent Jobs in Washington (NOW HIRING)

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Training Specialist I.  The Training Specialist I role empowers our real estate agents and employees by delivering training and support on essential company tools and programs. Working under the guidance of senior team members, the ideal candidate is a developing communicator and trainer who delivers engaging content that drives user adoption and proficiency while building expertise across our sales solutions. By supporting our sales solutions and collaborating across departments, this individual will help maximize productivity and contribute to operational excellence.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Curriculum Development and Delivery: Deliver training programs (self-paced and instructor-led) for real estate agents and employees and assist in their development.
• Content Creation and Management: Create and maintain training materials using established templates and standards.
• Learning Management System (LMS) Administration: Upload, update, and maintain content within the LMS.
• Workshop Delivery: Deliver established agent-centric workshops to enhance performance and maximize tool utilization.
• Transition Support: Process all agent and employee transitions into sales solutions programs and tools, including onboarding, termination, and changes.
• Specialized training support: provide support and training for assigned onboarding.
• AI content improvement: continuously learn and apply AI tools to improve day-to-day processes.
• Training Evaluation and Improvement: Collect feedback and assist in analyzing it to improve training effectiveness.
• Subject Matter Expertise: Build and maintain working knowledge of sales solutions programs and tools.
• Stakeholder Communication: Communicate program upgrades and updates to relevant stakeholders.
• Change Management Implementation: Support change management efforts to facilitate the adoption of new programs and tools.
• Technical Support and Troubleshooting: Provide first-line support and troubleshooting for agents and employees, escalating complex issues as needed.
• Vendor Relationship Management: Assist with vendor relationships to support agent productivity.
• Cross-functional Collaboration: Partner with internal departments for training on tool upgrades and new implementations.
• Industry and Professional Development: Stay abreast of industry trends and innovations in training and development.

Equivalent combination of education and experience is considered.

• Bachelor’s degree, or equivalent combination of education and experience, preferred.
• One to three (1-3) years of related work experience required.
• Excellent written and verbal communication skills.
• Strong organizational skills, including attention to detail and the ability to multitask.
• Proficiency in Microsoft Office or Google Workspace programs, and content development tools such as Loom or equivalent applications.
• Ability to work independently and collaboratively within a team environment.
• Self-directed with the ability to complete tasks with minimal supervision while maintaining transparency and accountability.
• Ability to effectively use internal and external resources to achieve objectives.
• Commitment to professionalism and ethical behavior; ability to handle confidential information with discretion.
• Experience using AI tools preferred. 

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

• Instructional Design certification or Training certification is preferred.
• Real estate license or experience desired.

Work Environment

While performing the duties of this job, the employee is regularly exposed to a hybrid (in-office and remote) work setting.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Limited travel to various worksites is required.

Pay Transparency 
The anticipated starting salary range for this role is $45,400.00 - $100,900.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

Berkshire Hathaway PenFed Realty, LLC is a full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets.  Founded in 2006, we are a wholly owned subsidiary of one of the country’s largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect.  PenFed’s products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena.  With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.
Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at careers@penfed.org.
 

Equivalent combination of education and experience is considered.

• Bachelor’s degree, or equivalent combination of education and experience, preferred.
• One to three (1-3) years of related work experience required.
• Excellent written and verbal communication skills.
• Strong organizational skills, including attention to detail and the ability to multitask.
• Proficiency in Microsoft Office or Google Workspace programs, and content development tools such as Loom or equivalent applications.
• Ability to work independently and collaboratively within a team environment.
• Self-directed with the ability to complete tasks with minimal supervision while maintaining transparency and accountability.
• Ability to effectively use internal and external resources to achieve objectives.
• Commitment to professionalism and ethical behavior; ability to handle confidential information with discretion.
• Experience using AI tools preferred. 

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

• Instructional Design certification or Training certification is preferred.
• Real estate license or experience desired.

Work Environment

While performing the duties of this job, the employee is regularly exposed to a hybrid (in-office and remote) work setting.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Limited travel to various worksites is required.

Pay Transparency 
The anticipated starting salary range for this role is $45,400.00 - $100,900.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.