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Remote Answering Service Jobs in Jackson, MS (NOW HIRING)

XACT

Customer Service Specialist - MS

Jackson, MS · On-site +1

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals that have an interest in providing our clients/customers with excellent customer service from your secured home office.

XACT

Customer Service Specialist - MS

Jackson, MS · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every Day Position Overview: We are looking for energetic individuals who have an interest in providing ...

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Remote Answering Service information

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$20

$34

How much do remote answering service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote answering service in Jackson, MS is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $23.89 per hour, depending on experience, location, and employer.

What is a remote answering service?

A Remote Answering Service job involves handling inbound calls, messages, and inquiries on behalf of businesses from a remote location. Responsibilities typically include answering customer questions, taking messages, scheduling appointments, and providing basic support. This role requires strong communication skills, professionalism, and the ability to follow company protocols. It is ideal for individuals who can work independently and provide excellent customer service remotely.

What does a remote answering service do?

Remote Answering Service professionals are responsible for answering incoming calls on behalf of various clients, taking accurate messages, transferring calls, and providing basic information according to client protocols. Daily tasks also include logging call details, following scripts, and handling time-sensitive or urgent requests appropriately. You may interact with colleagues or supervisors virtually to coordinate shift coverage or receive updates about client instructions. This role often requires consistent attention to detail and adaptability as you serve multiple businesses with differing needs.

What are the key skills and qualifications needed to thrive in the remote answering service position?

To thrive as a Remote Answering Service operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and VoIP platforms is commonly required. Dependability, professionalism, and the ability to multitask under pressure are valuable soft skills in this role. These skills ensure prompt, accurate handling of client calls, fostering positive experiences and supporting business operations remotely.

What are the most commonly searched types of Answering Service jobs in Jackson, MS?

The most popular types of Answering Service jobs in Jackson, MS are:

What are popular job titles related to Remote Answering Service jobs in Jackson, MS?

For Remote Answering Service jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Remote Answering Service jobs in Jackson, MS look for?

The top searched job categories for Remote Answering Service jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Remote Answering Service jobs?

Cities near Jackson, MS with the most Remote Answering Service job openings:

Remote Answering Service jobs near you
Infographic showing various Remote Answering Service job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,751 per year, or $20.1 per hour.

Fully Remote Customer Service Agent

Disabled Veteran Solutions

Ridgeland, MS • Remote

$13.25 - $17.75/hr

Full-time

Posted 29 days ago

Job description

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.

We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.

This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.

Start Date & Training
  • Start Date: September 21, 2026
  • Training: First two weeks (structured onboarding to set you up for success)
  • Training Schedule: 9:00 AM – 4:30 PM EST
What You'll Be Doing 

You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

Responsibilities include:

  • Answering inbound calls and delivering a positive, solution-focused customer experience
  • Assisting with basic technical troubleshooting and creating support tickets when needed
  • Scheduling appointments at designated service locations
  • Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
  • Conducting follow-up calls to ensure issues are resolved and customers stay informed
  • Providing consistent, high-quality service in a structured, supportive environment
What We're Looking For

We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.

Required qualifications:

  • High school diploma or GED required (additional education preferred)
  • Prior customer service experience, especially in call-based environments
  • Strong verbal communication skills and ability to quickly build rapport
  • Ability to troubleshoot basic technical issues independently
  • Comfort working remotely with minimal supervision
  • Ability to complete an extensive credentialing and background check process

Preferred:

  • Bilingual (English/Spanish) candidates are strongly encouraged to apply
Technical & Work Environment Requirements

To set you up for success at home:

  • Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
  • Private, distraction-free workspace
  • Ability to navigate computer systems efficiently
Schedule
  • Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday
  • Consistent attendance and reliability are essential for success in this role
  • Schedules are structured to support both business needs and work-life balance
Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

But beyond the credentials, here's what makes DVS different:

  • A fully remote role-work where you're most comfortable and productive
  • A supportive, team-driven environment where people actually help each other succeed
  • Meaningful work that supports Veterans, military families, and communities nationwide
  • A culture that values reliability, respect, and growth
  • Real opportunities for career advancement
  • A workplace where your work has purpose-not just tasks

At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.

Ready to Join Us?

If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you.

Apply today and build a career with purpose at DVS.

 
 

A pre-employment drug screening and criminal background check are required prior to employment.

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