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Remote Answering Service Operator Jobs in Kentucky

Danaher

Senior Service Sales Specialist

Louisville, KY · On-site +1

$109K - $128K/yr

At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Everlight Solar

Human Resources Assistant

Louisville, KY · Remote

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... Clerical functions such as taking detailed notes and answering phone calls * Screening applicants ...

Sagility

Licensed Health Insurance Agents

Louisville, KY · Remote

$21/hr

The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...

Sagility

$20/hr

The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...

Sagility

Licensed Health Insurance Agents

Louisville, KY · Remote

$21/hr

The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...

Sagility LLC

$20/hr

The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...

Deloitte

Epic Denials Management Operator

Louisville, KY · Remote

$17.25 - $23/hr

... services, including Billing and Claims Submission, A/R Follow-up, Denials Management, Payment ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...

Schulte Companies

Remote Staff Accountant

Louisville, KY · On-site +1

$50K - $66K/yr

SHG is an organization whose success is rooted in its service culture. Our mission is to exude ... We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations ...

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Remote Answering Service Operator information

See Kentucky salary details

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How much do remote answering service operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote answering service operator in Kentucky is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $18.37 per hour, depending on experience, location, and employer.

What is a remote answering service operator?

Remote Answering Service Operators are professionals who handle incoming calls and messages for businesses or individuals from a remote location. They provide customer support, take messages, forward calls, schedule appointments, and relay important information. Working from home or other remote settings, they use specialized software and communication tools to ensure efficient and professional service. This role is essential for businesses that require 24/7 availability or need support outside of regular office hours. Excellent communication, multitasking, and customer service skills are important for success in this position.

What are the key skills and qualifications needed to thrive as a remote answering service operator?

To thrive as a Remote Answering Service Operator, you need excellent verbal communication skills, strong listening abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and CRM tools is typically required. Outstanding customer service, patience, and multitasking are key soft skills that set top operators apart. These skills are crucial for ensuring accurate message delivery, client satisfaction, and efficient handling of high call volumes in a remote environment.

What are some common challenges faced by remote answering service operators, and how can they be managed effectively?

Remote answering service operators often encounter challenges such as managing multiple calls simultaneously, maintaining professionalism under pressure, and adapting to various client protocols. Effective time management, clear communication, and familiarity with client-specific guidelines are essential for success. Regular training and open communication with supervisors also help operators stay informed about updates, ensuring a smooth workflow and high-quality customer service.

What is the difference between Remote Answering Service Operator vs Virtual Receptionist?

AspectRemote Answering Service OperatorVirtual Receptionist
CredentialsBasic communication skills, sometimes customer service experienceSimilar; often customer service or administrative background
Work EnvironmentHome-based, handling calls for multiple clientsHome-based, managing calls, scheduling, and client communication
Employer & IndustryAnswering service companies, call centersSmall businesses, entrepreneurs, professional services
Search & Comparison IntentYes, often compared for call handling rolesYes, similar role with added administrative duties

The main difference is that a Remote Answering Service Operator primarily handles incoming calls for multiple clients, focusing on call answering and basic customer interaction. A Virtual Receptionist often performs additional administrative tasks like scheduling and email management. Both roles require strong communication skills and are home-based, but Virtual Receptionists typically have a broader scope of responsibilities.

What are popular job titles related to Remote Answering Service Operator jobs in Kentucky?

For Remote Answering Service Operator jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Answering Service Operator jobs in Kentucky look for?

The top searched job categories for Remote Answering Service Operator jobs in Kentucky are:

Remote Answering Service Operator jobs near you
Infographic showing various Remote Answering Service Operator job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Remote Call Center Representative

MCI Military Recruitment

Fort Campbell, KY • Remote

$14/hr

Full-time

Re-posted 17 days ago

Job description

Overview

 

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers