Remote Answering Service Operator Jobs in Connecticut

The HR Service Center Advisor is responsible for acting as a first point of contact for employees and managers, triaging issues and coordinating the provision of services to clients, as well as providing operational support to Human Resources (HR). The position answers incoming calls/emails/text messages from internal clients and provides timely and accurate responses. The role supports the accurate and timely processing of employee information and delivers ensures that client service standards are consistently met and issues are resolved in a timely, professional manner.

Role Details:

• This is a long term contract position with the potential to convert to full time
• This role can be based in office, hybrid, or remote.
• Monday-Friday, 40 hours/week 
• Salary range for this role is $50,000-64,000

• Ensuring the applicable onboarding package is initiated and completed
• Entering and verifying the accuracy of new or returning employee data in the HRIS and associated timekeeping systems
• Scheduling necessary orientation or pre-employment training as required
• Validating necessary documentation (I-9's, E-Verify)
• Ensuring all information is present to support timely payroll processing
• Receiving and processing employee transactions in the HRIS
• Responding to internal customer phone calls and emails regarding system access or data issues
• Utilizing knowledge of legislation and regulations related to Payroll and/or Human Resources, along with company policies and procedures to accurately complete employee changes in the HRIS
• Ensuring employee status changes are updated in the system in a timely manner
• Auditing employee files to confirm the presence of documentation required by law
• Auditing processes initiated by users to ensure accuracy, providing instruction and additional training as necessary
• Answering Service Center calls, emails, text messages and answering questions, or escalating issues as appropriate
• Keeping a log of all customer inquiries, and reporting on activity weekly
• Preparing templated responses for frequently asked questions
• Assisting Managers with workflows related to employee changes and approvals in the HRIS
• Identifying process issues within the HRIS, and referring them to the HRIS technical team for attention
• Updating organizational information and documents in an intuitive manner on the HRIS for user reference
• Reporting metrics related to Service Center activity

• High school diploma
• Minimum of two years of experience processing changes in a full service HRIS. Understanding of payroll processes and legislative requirements is also highly desirable.
• Proficiency in the use of Human Resource Information Systems (specifically UKG Pro)
• Proficiency Microsoft Office applications with intermediate Excel
• Knowledge of Hiring processes and documentation requirements
• A high degree of accuracy and attention to detail
• Excellent communication and customer service skills
• Excellent analytical and problem-solving skills
• Ability to organize, prioritize and coordinate multiple assignments/tasks within a team in a timely and effective manner
• Understanding of, and compliance with applicable laws and regulations pertaining to human resources, benefits, and payroll

• Competitive salary
• Medical, dental, vision, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.