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Remote Ancestry Customer Service Jobs in Michigan

Liveops

Remote Customer Service Agent

Rochester, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Canton, MI · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Muskegon, MI · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Saginaw, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Battle Creek, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Bay City, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

West Bloomfield, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Traverse City, MI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lansing, MI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Warren, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

East Lansing, MI · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Sterling Heights, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Taylor, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Macomb, MI · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Kalamazoo, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Grand Rapids, MI · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Ann Arbor, MI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Livonia, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...

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Remote Ancestry Customer Service information

What is a Remote Ancestry Customer Service representative?

Remote Ancestry Customer Service representatives are professionals who assist customers with inquiries and issues related to genealogy and ancestry services, typically working from home or another remote location. They help users navigate ancestry platforms, interpret DNA results, update family trees, and resolve account or technical problems. These representatives use phone, email, or live chat to provide support, ensuring a positive customer experience. They require strong communication skills, familiarity with ancestry tools, and the ability to troubleshoot common customer concerns.

What skills and qualifications are needed to be a Remote Ancestry Customer Service representative?

To thrive as a Remote Ancestry Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with genealogy concepts, typically supported by a high school diploma or relevant experience. Proficiency with CRM software, online chat platforms, and ancestry research tools is commonly required. Patience, empathy, and active listening are standout soft skills for assisting customers with sensitive or complex family history inquiries. These skills and qualities are crucial to ensure accurate support, customer satisfaction, and a positive experience for users seeking personal and meaningful genealogical information.

What are common challenges faced by Remote Ancestry Customer Service representatives, and how are they addressed?

Remote Ancestry Customer Service representatives often encounter challenges such as guiding customers through complex genealogical information, handling sensitive family topics, and navigating technical issues with online platforms. To address these, team members receive specialized training in both genealogy basics and customer empathy, and they have access to detailed resources and escalation support. Regular team meetings and knowledge-sharing sessions also help representatives stay updated and troubleshoot unique cases effectively, ensuring a supportive remote work environment.

What is the difference between Remote Ancestry Customer Service vs Remote Ancestry Sales Representative?

AspectRemote Ancestry Customer ServiceRemote Ancestry Sales Representative
CredentialsBasic customer service skills, sometimes CRM software knowledgeSales experience, communication skills, CRM familiarity
Work EnvironmentRemote, customer support center or home officeRemote, sales-focused environment, often with client interaction
Employer & Industry UsageUsed across genealogy, heritage, and subscription servicesCommon in genealogy, subscription services, and direct sales roles
Search & Comparison IntentCustomer support roles, service jobs, remote customer serviceSales roles, remote sales jobs, customer acquisition

Remote Ancestry Customer Service focuses on assisting customers with inquiries, troubleshooting, and support, while Remote Ancestry Sales Representative emphasizes promoting services, closing sales, and expanding customer base. Both roles are remote and require communication skills, but they serve different functions within the same industry.

What are popular job titles related to Remote Ancestry Customer Service jobs in Michigan?

For Remote Ancestry Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Ancestry Customer Service jobs in Michigan look for?

The top searched job categories for Remote Ancestry Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Remote Ancestry Customer Service jobs?

Cities in Michigan with the most Remote Ancestry Customer Service job openings:

Remote Ancestry Customer Service jobs near you

Remote Customer Service Agent

Liveops

Rochester, MI • Remote

$14.25 - $19/hr

Contractor

Re-posted 7 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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