Remote Amazon Work Jobs in Ware, MA (NOW HIRING)

Test of Time Plumbing Heating Air & Electrical means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-$27/hour, depending on experience

• Medical, Dental, and Vision Insurance (50% employer-paid for employee)

• Company-paid Long-Term Disability (LTD)

• Company-paid $50,000 Life Insurance

• Aflac Accident Insurance Available

• 401(k) with 5% company match after 6 months

• Birthday Bonus (equivalent to 8 hours of pay)

• Paid Vacation:

  • 2 weeks during the first year

  • 3 weeks after 1-4 years

  • 4 weeks after 5+ years

• Sick Time (40 hours for full-time employees)

• Bereavement Leave (3 days)

• Tuition Reimbursement ($500/year)

Hours: Monday through Friday, 7:00 a.m.-3:30 p.m. On-call rotation is 1 week every 4 weeks.

• Interact with customers via telephone, email, or in person to provide support and information on products or services

• Maintain technicians' daily schedules

• Maintain customer accounts and record detailed customer interactions

• Keep customers informed of technicians' schedules and estimated arrival times

• Resolve customer concerns and answer questions to the best of your ability

• Follow company communication procedures, guidelines, and policies

• Perform other related duties as assigned

• 3+ years of ServiceTitan experience

• Trade industry experience preferred (HVAC, Electrical, or Plumbing)

• High school diploma or GED

• Ability to multitask, prioritize, and manage time effectively

• Excellent communication skills and active listening abilities