Danbury, CT · On-site +1
$122K - $184K/yr
Your work will enable seamless integration of Contact Center technologies and Voice Bots , driving ... Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon ...
Danbury, CT · On-site +1
$122K - $184K/yr
Your work will enable seamless integration of Contact Center technologies and Voice Bots , driving ... Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon ...
$21.9K - $37.4K
1% of jobs
$37.4K - $52.9K
0% of jobs
$52.9K - $68.3K
0% of jobs
$68.3K - $83.8K
1% of jobs
$83.8K - $99.3K
0% of jobs
$99.3K - $114.7K
1% of jobs
$114.7K - $130.2K
16% of jobs
$134K is the 25th percentile. Wages below this are outliers.
$130.2K - $145.6K
25% of jobs
The median wage is $149.1K / yr.
$145.6K - $161.1K
28% of jobs
$163.5K is the 75th percentile. Wages above this are outliers.
$161.1K - $176.6K
20% of jobs
$176.6K - $192K
8% of jobs
$21.9K
$149.2K
$192K
A typical day in a remote Amazon role often involves scheduled log-in times, responding to customer inquiries or processing orders through online platforms, and managing tasks using Amazon's proprietary tools. Communication with supervisors and team members typically happens via chat, email, or virtual meetings. You may also be required to track your performance metrics and participate in ongoing training sessions. While the role is primarily independent, regular interaction and collaboration with your team are essential to ensure seamless operations and excellent customer service.
To excel in Remote Amazon Work, candidates typically need strong organizational abilities, communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with Amazon's platforms, customer service software, and basic productivity tools such as Microsoft Office or Google Workspace is highly beneficial. Outstanding time management, self-motivation, and problem-solving abilities set top performers apart in this role. These competencies enable remote employees to efficiently address customer or operational needs, collaborate virtually, and uphold Amazon’s service standards.
A Remote Amazon Work job allows employees or independent contractors to work for Amazon from home or another remote location. These roles can include customer service, data entry, virtual assistance, software development, and more. Requirements vary based on the position, but most roles require a reliable internet connection and strong communication skills. Remote Amazon jobs offer flexibility and the opportunity to work for a global company without commuting to an office.
$122K - $184K/yr
Full-time
Posted 9 days ago
8.8
Based on 103 frontline employees who took The Breakroom Quiz
53rd of 261 rated insurance
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
As a key member of the Reliability Engineering team supporting the Customer Experience Platform, you will design and implement services that standardize and optimize cloud environments for high availability and scalability. You will build reusable architectures and services that accelerate development velocity for agile teams, ensuring robust, fault-tolerant, and operator-friendly solutions. Your work will enable seamless integration of Contact Center technologies and Voice Bots, driving exceptional customer experiences.
Key ResponsibilitiesCloud Standardization & Architecture
Identify, drive, and implement services to standardize cloud environments across the enterprise.
Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.
Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
Customer Experience and Contact Center Expertise
Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.
Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
Advise on scalability and development opportunities to enhance customer experience capabilities.
Cloud Compliance & Optimization
Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.
DevSecOps & Agile Practices
Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).
Champion automation and programmable infrastructure for enterprise-grade deployments.
Thought Leadership & Mentorship
Serve as a trusted cloud and customer experience expert for aligned business units.
Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities.
Mentor junior team members and influence technical decisions to enable The Hartford's technology transformation.
Collaboration
Work closely with the Chief Technology Office, Enterprise Data Office, , Claims and Contact Center operations to deliver simple, outcome-driven solutions.
Required Qualifications:
Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code.
Minimum 4+ years of software development or data engineering experience.
2+ years of operating production workloads in cloud infrastructure.
Proven experience with SDLC, Agile, and iterative deployment practices.
Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC).
Ability to communicate effectively at all organizational levels and influence leadership.
Ability to work independently in a lean, agile, and fast-paced environment.
Understanding of Serverless, Container, Observability; Cloud trail
Preferred Qualifications:
Experience with large-scale application and business process cloud re-imaging.
Exposure to cross-account code promotion best practices.
Knowledge of cloud security best practices, IAM, and regulatory compliance.
Practical application of DevSecOps and Agile methodologies.
Cloud certifications required (AWS, Azure, or GCP).
Familiarity with Voice Bot frameworks, NLP engines, and integration with Contact Center platforms.
Candidate must be authorized to work in the US without company sponsorship.The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$122,800 - $184,200Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us|Our Culture|What It's Like to Work Here|Perks & Benefits
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Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.
Finance and insurance
10,000+ Employees
Hartford, CT, US
1810
