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Remote Amazon Aws Connect Jobs in Washington (NOW HIRING)

Leidos

Senior AWS Amazon Connect Engineer

Washington, DC · Remote

$107K - $195K/yr

Leidos is seeking an experienced Senior AWS Amazon Connect Engineer to lead implementation ... Please Note: This is 100% telework/remote opportunity. However, candidate must be/reside in the ...

rockITdata

AWS Developer

Arlington, VA · Remote

The AWS Developer / Integration Engineer is responsible for building and maintaining the serverless ... Build and optimize the real-time data pipeline from Amazon Connect through Kinesis to downstream ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

System One

AWS Cloud Platform Architect

Mclean, VA · Remote

$66.25 - $87/hr

AWS Cloud Platform Architect 100% remote Must be able to obtain Public Trust Clearance W2 ... Strong knowledge of cloud networking, including VPCs, VPNs, Direct Connect, load balancing, and ...

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All JobsAmazon Aws Connect JobsRemote Amazon Aws Connect JobsRemote Amazon Aws Connect Jobs in Washington

Remote Amazon Aws Connect information

What is a Remote Amazon AWS Connect?

A Remote Amazon AWS Connect job typically involves managing, configuring, or supporting Amazon Connect—a cloud-based contact center solution—while working from a remote location. Professionals in this role may be responsible for setting up call flows, integrating AWS services, troubleshooting issues, and optimizing customer experience. These jobs can be technical, such as cloud engineers or solution architects, or support-focused, like customer support specialists. Working remotely allows flexibility, as all tasks can be performed online via AWS's cloud platform. Knowledge of AWS services and customer service best practices is often required.

What are the key skills and qualifications needed to thrive as a Remote Amazon AWS Connect specialist?

To thrive as a Remote Amazon AWS Connect Specialist, you need expertise in cloud-based contact center solutions, AWS services (especially Amazon Connect), and experience with telephony or customer service platforms, often supported by AWS certifications. Familiarity with technical tools like AWS Lambda, S3, CloudWatch, and CRM integrations is typically required. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for remote collaboration and client support. These competencies are vital for delivering scalable, reliable solutions and ensuring seamless customer experiences in a remote environment.

What are some common challenges faced by Remote Amazon AWS Connect specialists, and how can they be addressed?

Remote Amazon AWS Connect specialists often encounter challenges such as ensuring seamless integration with existing systems, managing secure access for distributed teams, and troubleshooting connectivity issues without on-site support. To address these, it's important to stay updated with AWS documentation, collaborate closely with IT teams, and leverage AWS support resources. Regular communication with stakeholders and proactive monitoring of system performance also help minimize disruptions and maintain high service quality.

What is the difference between Remote Amazon Aws Connect vs Remote Amazon Aws Cloud Practitioner?

AspectRemote Amazon Aws ConnectRemote Amazon Aws Cloud Practitioner
CertificationsAWS Certified Connect Specialist or relevant certificationsAWS Certified Cloud Practitioner
Work EnvironmentCustomer support, contact center, or communication-focused rolesCloud fundamentals, sales, or marketing roles
Industry UsageCustomer service, contact centers, communication servicesCloud services, sales, and marketing teams
Job FocusManaging AWS Connect contact centers and customer interactionsUnderstanding AWS cloud basics and promoting AWS services

Remote Amazon Aws Connect roles focus on managing AWS contact center solutions and customer interactions, requiring specialized certifications. In contrast, Remote Amazon Aws Cloud Practitioner positions involve understanding AWS cloud fundamentals, suitable for sales or marketing roles. Both are in the AWS ecosystem but serve different functions and skill sets.

What are the most commonly searched types of Amazon Aws Connect jobs in Washington?

The most popular types of Amazon Aws Connect jobs in Washington are:

What are popular job titles related to Remote Amazon Aws Connect jobs in Washington?

For Remote Amazon Aws Connect jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Aws Connect jobs in Washington look for?

The top searched job categories for Remote Amazon Aws Connect jobs in Washington are:

What cities in Washington are hiring for Remote Amazon Aws Connect jobs?

Cities in Washington with the most Remote Amazon Aws Connect job openings:

Remote Amazon Aws Connect jobs near you

AWS Connect / Conversational AI Engineer (Agentic AI Focus)

Interon IT Solutions

Chantilly, VA • Remote

Contractor

Re-posted 24 days ago

Job description

JD:
Key Responsibilities Design, develop, and support Amazon Connect contact center solutions, including contact flows, routing profiles, queues, and Lambda integrations Implement AI-powered conversational experiences using Amazon Lex, Amazon Bedrock, or third-party LLMs Build agentic AI workflows where autonomous agents can reason, take actions, call APIs, and orchestrate multi-step customer interactions Integrate Amazon Connect with backend systems (CRM, ticketing, databases) using AWS Lambda, API Gateway, and Step Functions Develop intelligent virtual agents and agent assist solutions, including real-time recommendations, summarization, and next-best actions Leverage speech analytics, sentiment analysis, and transcription using Amazon Transcribe and Amazon Comprehend Optimize call flows and AI logic based on business rules, customer intent, and real-time context Ensure scalability, security, and performance across all AI and Connect components Collaborate with product owners, AI architects, and business stakeholders to translate requirements into working solutions Support production issues, enhancements, and continuous improvement of AI-driven contact center platforms Required Skills & Experience 8+ years of overall experience with AWS Cloud, with 3+ years of hands-on Amazon Connect experience Strong experience with Amazon Lex, Lambda, API Gateway, and IAM Hands-on experience implementing AI/LLM-based solutions (Amazon Bedrock, OpenAI, Anthropic, or similar) Proven experience with agentic AI patterns (tool calling, orchestration, decision-making agents, workflow-driven AI) Strong programming skills in Python or Node.js Experience building event-driven and serverless architectures on AWS Knowledge of contact center KPIs, call routing strategies, and omnichannel flows Experience integrating with CRMs (Salesforce, ServiceNow, Zendesk, etc.) Strong debugging, performance tuning, and troubleshooting skills Nice to Have Experience with Agent Assist, real-time transcription, or call summarization Knowledge of RAG (Retrieval Augmented Generation) patterns for customer support use cases Experience with Step Functions, DynamoDB, or Aurora AWS certifications (AWS Solutions Architect, AI/ML Specialty, or Connect-related experience) Prior experience modernizing legacy contact centers to Amazon Connect