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Remote Airport Operations Control Center Jobs (NOW HIRING)

W3Global Inc.

Chief Pilot Part 135 (Remote)

Lima, NY · On-site +1

$160K - $180K/yr

Remote / Hybrid with Regular Travel Position Overview: We are seeking an experienced and safety ... Collaborate closely with Operations Control and Safety teams to maintain and enhance the company ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

... Center (ROC). The ROC is staffed with Remote Operations Engineers who remotely operate and monitor multiple plant operations through a state-of-the-art process control system. Reporting to the Remote ...

KBR, Inc.

GNC Engineer - Remote

$133K - $200K/yr

GNC Engineer - Remote Belong. Connect. Grow. with KBR! Around here, we define the future. We are a ... Experience supporting mission operations or system operations in a control center or similar ...

Prim

SCADA Data & Reporting Analyst

Denver, CO · Remote

Position Summary The SCADA Data & Reporting Analyst is responsible for developing and maintaining operational reporting solutions for the Remote Operations Control Center (ROCC). This position will ...

Gentrack

With a global footprint of customers and capabilities that cover Airport Operations ... Flexible working hours and remote work * Exciting and innovative projects in the aviation industry

Saransh Inc

IBM Sterling Consultant

Princeton, NJ · Remote

Remote - US Required Qualifications: 3-5 experience in SFG/B2B Integrator, Sterling Secure Proxy, SEAS and Control Center, performing installs, administration, and configuration. Understanding of ...

NV5

Remote Sensing Technician

When collecting control on the ground, the RST will work in a solo environment in remote locations ... Comply with all policies and procedures developed for safety and operations in dynamic environment.

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

When collecting control on the ground, the RST will work in a solo environment in remote locations ... Comply with all policies and procedures developed for safety and operations in dynamic environment.

NV5

Remote Sensing Technician

Sheboygan Falls, WI · On-site +1

When collecting control on the ground, the RST will work in a solo environment in remote locations ... Comply with all policies and procedures developed for safety and operations in dynamic environment.

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Remote Airport Operations Control Center information

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How much do remote airport operations control center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote airport operations control center in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote airport operations control center specialist?

To thrive as a Remote Airport Operations Control Center Specialist, you need strong knowledge of airport operations, aviation regulations, and incident management, typically supported by relevant aviation or operations qualifications. Familiarity with airport management systems, surveillance tools, and communication platforms such as NOTAMs and AODB is essential. Excellent problem-solving, situational awareness, and effective communication are critical soft skills for coordinating with multiple stakeholders under pressure. These skills and qualities are vital for ensuring safe, efficient, and compliant airport operations from a remote location.

What are some common challenges faced by professionals working in a remote airport operations control center, and how can they be managed?

Professionals in a Remote Airport Operations Control Center often face challenges such as maintaining effective communication across multiple teams and responding quickly to operational disruptions without being physically present at the airport. These challenges can be managed by leveraging advanced communication technologies, following standardized protocols, and participating in regular training to stay updated on emergency procedures. Building strong collaboration with on-site staff and other remote colleagues is also key to ensuring smooth operations and timely problem-solving.

What is a remote airport operations control center?

A Remote Airport Operations Control Center (AOCC) is a centralized facility where airport operations are monitored and managed using advanced technology, often from a location away from the airport itself. Staff at a remote AOCC oversee flight movements, ground operations, security, and other airport activities using real-time data, cameras, and communication systems. This setup allows for more efficient coordination and response to incidents, potentially reducing costs and improving overall airport performance. Remote AOCCs are increasingly used to streamline operations, particularly at smaller or regional airports.

What is the difference between Remote Airport Operations Control Center vs Remote Airport Customer Service Agent?

AspectRemote Airport Operations Control CenterRemote Airport Customer Service Agent
Required CredentialsAirline or airport operations certifications, relevant experienceCustomer service training, communication skills
Work EnvironmentMonitoring systems, communication with staff, real-time decision makingAssisting passengers, answering inquiries via phone or chat
Employer & Industry UsageAirlines, airports, ground handling companiesAirlines, travel agencies, airport service providers

The Remote Airport Operations Control Center involves overseeing airport operations, ensuring safety, and coordinating logistics remotely. In contrast, Remote Airport Customer Service Agents focus on assisting passengers and handling inquiries. Both roles require strong communication skills but differ in responsibilities and certifications. Understanding these differences helps job seekers find the right remote position in the aviation industry.

What cities are hiring for Remote Airport Operations Control Center jobs? Cities with the most Remote Airport Operations Control Center job openings:
What are the most commonly searched types of Airport Operations Control Center jobs? The most popular types of Airport Operations Control Center jobs are:
What states have the most Remote Airport Operations Control Center jobs? States with the most job openings for Remote Airport Operations Control Center jobs include:
Remote Airport Operations Control Center jobs near you

Remote Monitoring Center Manager

DSI Security Services

Dothan, AL • On-site, Remote

$65K - $75K/yr

Full-time

PTO

Posted 5 days ago

DSI Security rating

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

100th of 116 rated security

Job description

Remote Monitoring Center Manager
Location: Dothan, AL
Pay Rate: $65,000 - $75,000
Company Overview
DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD - "Do What You Say You Will Do," DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients' expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Position Summary
DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI's remote video monitoring services.
The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms.
This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership.
Essential Duties and Responsibilities
Leadership and Personnel Management
  • Lead, coach, and develop Monitoring Center personnel.
  • Maintain appropriate staffing levels for uninterrupted 24/7/365 operations.
  • Recruit, interview, hire, onboard, train, and retain qualified team members.
  • Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans.
  • Establish individual and team performance goals tied to operational metrics.
  • Promote a culture of accountability, teamwork, professionalism, and exceptional customer service.
  • Maintain regular communication with all shifts, including periodic after-hours engagement.

Monitoring Operations
  • Ensure compliance with established Standard Operating Procedures and customer-specific response protocols.
  • Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction.
  • Review alarm and incident activity to identify trends, risks, and opportunities for improvement.
  • Investigate missed alarms, procedural deviations, and customer complaints.
  • Support the onboarding of new customers and the transition of new sites into operation.
  • Prepare and review client reports, dashboards, and operational performance metrics.
  • Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events.
  • Remain available for critical after-hours operational escalations.

Technology and Systems
  • Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms.
  • Partner with Technical Services to troubleshoot and resolve system issues.
  • Support the testing, deployment, and implementation of new technologies.
  • Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems.
  • Maintain accurate technical and operational documentation.
  • Support cybersecurity best practices and operational security controls.

Customer Service and Business Operations
  • Build strong customer relationships and serve as an escalation point for service-related concerns.
  • Participate in customer review meetings and performance discussions.
  • Collaborate with customers to develop and maintain customized response procedures.
  • Support service expansions, renewals, proposals, and new monitoring offerings.
  • Ensure customer accounts are accurately configured and maintained according to contractual requirements.
  • Coordinate with Accounting regarding account setup, billing, and service changes.

Quality, Compliance, and Business Continuity
  • Lead quality assurance initiatives, operational audits, and performance improvement efforts.
  • Maintain documentation required for certifications, audits, and client security requirements.
  • Identify and address operational, technology, and service-delivery risks.
  • Support the development and testing of Business Continuity and Disaster Recovery plans.
  • Coordinate disaster recovery exercises and system failover testing.
  • Maintain the operational readiness of the RMC facility and equipment.
  • Support customer tours, inspections, and compliance audits as needed.

Minimum Qualifications
Education
  • Bachelor's degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred.
  • An equivalent combination of education and relevant experience may be considered.

Experience
  • At least five years of leadership experience in a 24/7 operational environment.
  • At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment.
  • Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response.
  • Experience with the Immix monitoring automation platform is preferred.
  • Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals.

Knowledge, Skills, and Competencies
  • Strong leadership, coaching, and team-development skills.
  • Excellent verbal and written communication abilities.
  • Strong analytical, organizational, and problem-solving skills.
  • Exceptional customer service and relationship-management abilities.
  • Ability to analyze performance metrics and lead continuous improvement initiatives.
  • Ability to manage competing priorities in a fast-paced environment.
  • Sound judgment and decision-making skills during emergencies.
  • Strong attention to detail and commitment to quality.
  • Ability to collaborate effectively across departments.

Working Conditions
  • This position is primarily office-based within the Remote Monitoring Center.
  • Standard business hours are Monday through Friday; however, the RMC operates 24/7/365.
  • Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations.
  • Occasional travel may be required for customer meetings, training, audits, or company events.

#CORP25
Why Join DSI?
At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business.
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

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