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Remote 311 Operator Jobs in Oak Ridge, TN (NOW HIRING)

Adams Contracting LLC

Equipment Operator

Knoxville, TN · Remote

Salary: $22-$28/HR Adams Contracting, LLC is seeking a skilled Equipment Operator to support our Project Superintendent in delivering top-notch heavy, highway, and civil construction projects across ...

Adams Contracting LLC

Equipment Operator

Clinton, TN · Remote

Salary: $25-$32/HR Adams Contracting, LLC is seeking a skilled Equipment Operator to support our Project Superintendent in delivering top-notch heavy, highway, and civil construction projects across ...

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Remote 311 Operator information

See Oak Ridge, TN salary details

$75.5K

$138.2K

$239K

How much do remote 311 operator jobs pay per year?

As of May 30, 2026, the average yearly pay for remote 311 operator in Oak Ridge, TN is $138,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $145,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are Remote 311 Operators?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are the most commonly searched types of 311 Operator jobs in Oak Ridge, TN? The most popular types of 311 Operator jobs in Oak Ridge, TN are:
What are popular job titles related to Remote 311 Operator jobs in Oak Ridge, TN? For Remote 311 Operator jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Remote 311 Operator jobs in Oak Ridge, TN look for? The top searched job categories for Remote 311 Operator jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Remote 311 Operator jobs? Cities near Oak Ridge, TN with the most Remote 311 Operator job openings:
Remote 311 Operator jobs near you

Equipment Operator

Adams Contracting LLC

Knoxville, TN • Remote

Full-time

Posted 21 days ago

Job description

Salary: $22-$28/HR

Adams Contracting, LLC is seeking a skilled Equipment Operator to support our Project Superintendent in delivering top-notch heavy, highway, and civil construction projects across Tennessee and Kentucky. The current project location is in Clinton, TN.

Why Join Us?

  • Work on Exciting Projects: Be a part of impactful construction projects that shape our communities.
  • Collaborative Environment: Work alongside experienced professionals committed to safety, quality, and excellence.
  • Growth Opportunities: Enhance your skills and advance your career with a company that values continuous improvement.

Key Responsibilities:

  • Equipment Operation: Operate and maintain construction machinery to support project goals.
  • Team Support: Collaborate with the on-site team to ensure efficient workflow and prevent delays.
  • Safety & Quality: Uphold safety protocols and quality standards in all operations.

Qualifications:

  • Experience in operating construction equipment.
  • Strong teamwork and communication skills.
  • Commitment to safety and quality.

Preferred Skills:

  • Familiarity with DOT, COE, and regulatory standards.

Apply Today! Join Adams Contracting, LLC, and become a valued member of a team that delivers excellence in every project.