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Remedy Jobs (NOW HIRING)

krg technology inc

Remedy Team Lead

Mooresville, NC

Company Description Thanks for your time. Kind Regards, Sevagan sevagan at krgtech.com | 661-367-8000 Ext: 513 Strong Experience on Remedy 8.1 Solid experince on unix and linux commands Strong ...

Beth Page tech

Senior BMC Helix Consultant

Houston, TX · On-site

Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog. * Develop and maintain BMC Helix Business Workflows and Digital ...

Remedy

Senior Software Engineer - Elixir

Summit, NJ · On-site

$152K - $209K/yr

Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility! As a Senior Software Engineer ...

Remedy

Pharmacy Packaging Clerk

Syracuse, NY · On-site

$17.50/hr

Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility! The Pharmacy Packaging Clerk ...

CEDENT

BMC Remedy Helix Migration Project

$40 - $60/hr

Experience in upgrading and migrating BMC Remedy applications from on-premise to cloud environments is essential. Key Responsibilities: * Lead and support Helix ITSM migrations from on-premise ...

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How much do remedy jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remedy in the United States is $66.92, according to ZipRecruiter salary data. Most workers in this role earn between $58.17 and $69.71 per hour, depending on experience, location, and employer.

What is a remedy?

A Remedy job typically involves working with BMC Remedy, a suite of IT service management (ITSM) applications used for tracking and managing IT issues, assets, and workflows. Professionals in this role configure, customize, and maintain the Remedy platform to support business processes. Responsibilities may include incident management, change management, and workflow automation. Organizations use Remedy to streamline IT operations and improve service delivery.

What are the key skills and qualifications needed to thrive in the remedy position?

To thrive in a Remedy role—typically a Remedy Administrator or Remedy Developer—you need a strong background in IT service management, knowledge of the BMC Remedy platform, and experience in troubleshooting and process automation. Hands-on familiarity with BMC Remedy ITSM Suite, workflow design, ITIL certification, and scripting languages like AR System or JavaScript are often required. Excellent problem-solving skills, attention to detail, and communication abilities help individuals excel when responding to user issues and collaborating with cross-functional teams. These skills are vital for ensuring seamless IT operations and optimizing business process efficiency within organizations.

What are some common challenges faced by remedy administrators or developers, and how are they addressed in daily work?

Remedy Administrators and Developers often encounter challenges such as managing complex workflows, maintaining system performance, and addressing integration issues with other IT platforms. These professionals regularly troubleshoot incidents, identify areas for automation or process improvement, and ensure data consistency across modules. Collaborating closely with end users, IT support teams, and management is crucial for gathering requirements and delivering effective solutions. Most organizations provide ongoing training, access to knowledge bases, and strong peer support to help overcome these challenges and ensure smooth system operations.

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Remedy jobs near you
Infographic showing various Remedy job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $139,187 per year, or $66.9 per hour.

BMC Remedy Administrator

Business Integra

Alpharetta, GA • On-site

Full-time

Re-posted 28 days ago

Job description

Company Description
Job Description
Roles and Responsibilities:
• Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions
• Support Remedy integrations with LDAP, SSO, ADDM and other external interfaces
• Responsible for configuration & development of BMC Remedy ITSM suite, Service Request, ADDM & Analytics
• Provides for on-call support once the go-live activities commence and production support is required.
• Develop and maintain foundation data
• Serve as a subject matter expert for BMC Remedy and other ITSM tools providing guidance
• Gather and prioritize client requirements: develop and configure the platform to meet these requirements
• Documents and develop training material to include Web based training videos
• Administer and maintain the BMC Remedy ITSM and other ITSM tools platform for optimal performance including but not limited to applying updates, monitoring, upgrades, process queries and reports, monitoring the entire system to make sure all system transactions are processed correctly.
• Accepts, evaluates or process changes to foundation data and content of the tool(s)
• Provide dashboard and reports to upper management for operations and performance tracking
• Troubleshoot and resolves system and transaction issues
• Provide access rights/Security Administration
• Maintain and format tables & fields and replication
• Train the Trainer
• Staying current with changing technologies and design techniques and receives training as required
• Understands software and hardware fundamental to operation of documentation system
• Understands and implements disaster recovery considerations to include downtime procedures
• Maintain integrity and security of system
• Work in collaboration with vendor support to resolve escalated issues
• Collect and review system data for capacity and planning purposes
• Follow release guidelines and change process, furnish required artifacts based on the change process.
• Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
• Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
• Adjust and fulfill other responsibilities that the team may have to complete projects and timelines as needed.
Technical Skills:
• Thorough understanding of ITIL and IT Service Management concepts
• 5+ years of experience with BMC Remedy configuration and development
• 5+ years hands on experience with installation and configuration of software applications.
• 5+ years of infrastructure/server administration experience
• Troubleshooting experience in working with product vendor and customers.
• Experience with migrating code and data into Remedy environments
• Experience with integrating other systems with BMC Remedy
• Soft Skills
• Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
• Excellent presentation skills
• Excellent customer interaction skills
• Excellent documentation skills
• Good problem solving abilities
• Proven experience in interacting with senior management
Experience:
• 5+ years' experience in implementation and support of BMC Remedy Platform
• Experience in ServiceNow or any cloud based ITSM platform is a plus
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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