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Remedy Jobs in Arizona (NOW HIRING)

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$93K - $127K/yr

You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration ...

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$93K - $127K/yr

You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration ...

stefanini_training

Desktop Technician

Chandler, AZ · On-site

$19.75 - $25/hr

Remedy Software or related ITSM ticketing tool experience * Printer and scanner support * Knowledgeable in Customer infrastructure support * Mobile Device Support Experience * Familiarity with ...

Computer Guidance Corporation

.NET Developer

Scottsdale, AZ · On-site

$48.50 - $64.25/hr

Responsibilities : • Works with analyst, development and QA teams to perform product design, implementation, defect verification and remedy on application software projects for CGC's suite of ...

stafright

SAP SD

Scottsdale, AZ · On-site

$62 - $83.75/hr

Experience with Remedy or other IT problem tracking system The candidate must be able to: 1. Facilitate the design sessions and create the subsequent functional design documents\/functional ...

EKS Group

Geospatial Trainer

Fort Huachuca, AZ · On-site

$62K/yr

Remedy deficiencies identified during preparation and conduct of instruction. * Other duties as assigned Qualifications * Bachelor's degree; four additional years of related experience may substitute ...

EKS Group

Geospatial Trainer

Sierra Vista, AZ · On-site

$62K/yr

Remedy deficiencies identified during preparation and conduct of instruction. * Other duties as assigned Qualifications * Bachelor's degree; four additional years of related experience may substitute ...

EKS Group

Geospatial Trainer

Fort Huachuca, AZ · On-site

$74K/yr

Remedy deficiencies identified during preparation and conduct of instruction. * Other duties as assigned Qualifications * Bachelor's degree; four additional years of related experience may substitute ...

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How much do remedy jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remedy in Arizona is $62.36, according to ZipRecruiter salary data. Most workers in this role earn between $54.23 and $64.95 per hour, depending on experience, location, and employer.

What is a remedy?

A Remedy job typically involves working with BMC Remedy, a suite of IT service management (ITSM) applications used for tracking and managing IT issues, assets, and workflows. Professionals in this role configure, customize, and maintain the Remedy platform to support business processes. Responsibilities may include incident management, change management, and workflow automation. Organizations use Remedy to streamline IT operations and improve service delivery.

What are the key skills and qualifications needed to thrive in the remedy position?

To thrive in a Remedy role—typically a Remedy Administrator or Remedy Developer—you need a strong background in IT service management, knowledge of the BMC Remedy platform, and experience in troubleshooting and process automation. Hands-on familiarity with BMC Remedy ITSM Suite, workflow design, ITIL certification, and scripting languages like AR System or JavaScript are often required. Excellent problem-solving skills, attention to detail, and communication abilities help individuals excel when responding to user issues and collaborating with cross-functional teams. These skills are vital for ensuring seamless IT operations and optimizing business process efficiency within organizations.

What are some common challenges faced by remedy administrators or developers, and how are they addressed in daily work?

Remedy Administrators and Developers often encounter challenges such as managing complex workflows, maintaining system performance, and addressing integration issues with other IT platforms. These professionals regularly troubleshoot incidents, identify areas for automation or process improvement, and ensure data consistency across modules. Collaborating closely with end users, IT support teams, and management is crucial for gathering requirements and delivering effective solutions. Most organizations provide ongoing training, access to knowledge bases, and strong peer support to help overcome these challenges and ensure smooth system operations.

What are popular job titles related to Remedy jobs in Arizona?

For Remedy jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remedy jobs in Arizona look for?

The top searched job categories for Remedy jobs in Arizona are:

Remedy jobs near you
Infographic showing various Remedy job openings in Arizona as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $129,707 per year, or $62.4 per hour.

Senior Systems Engineer (ESMS)

CPS, LLC

Sierra Vista, AZ • On-site

$93K - $127K/yr

Full-time

Re-posted 29 days ago

Job description

Company Description
Complete Professional Services (CPS) is a forward thinking women owned small business with extensive capabilities in systems development, integration, maintenance and support in the Federal Health Care and National Security Information Technology (IT) domains.
Job Description
Complete Professional Services (CPS) is searching for an Enterprise Services Management System (ESMS) Functional Area Expert (FAE) - ( Advisory Staff Specialist ), you will provide services in support of the U.S. Army Network Enterprise Technology Command (NETCOM), Assistant Chief of Staff (ACofS), G-5. You will provide engineering, test and evaluation, over-the-shoulder training, integration and sustainment support, configuration management, and life-cycle support of the Army Enterprise Service Management System (ESMS). You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration Management, Release Management, and Asset Management. In support of the ITSM capability, you will provide expertise in the Remedy Service Level Management (SLM), Service Request Management (SRM), Remedy Analytics, and Remedy Knowledge Management (RKM) modules as well as BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards. You will also support the integration of information/data exchange of Army Land War Net (LWN) Network Operations (NetOps) Architecture (LNA) capabilities with the ESMS. This requirement is for the Continental United States (CONUS) and Outside the Continental United States (OCONUS) Secure Internet Protocol Router Network (SIPRNET), Non-secure Internet Protocol Router Network (NIPRNET), and Deployed Forces (DF) environments. In assuming this position, you will be a critical contributor to meeting CPS's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
  • Provide system engineering and analysis support the BMC Remedy ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, and Remedy RKM for the Army enterprise including installation, integration, maintenance, and Tier 3 support.
  • Evaluate the Remedy ITSM architecture and provide recommended changes in processes, configuration, software, and hardware, as needed.
  • Provide engineering support for the development and maintenance of engineering and related technical documentation.
  • Provide engineering, test and evaluation, and operational, post deployment and life-cycle support of the Army Enterprise ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, Remedy RKM, BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards as deployed in all theaters.
  • Provide technical support, to include: performing on-site visits to develop requirements for Government review; on-site installation, engineering validation, and test support, and engineering analysis technical reviews.
  • Perform and document technical engineering studies and provide over-the-shoulder training as required.
  • Support the implementation and maintenance of the ESMS standard design and configuration at the Data Centers and Data Center Continuity of Operations Plan (COOP) site, Regional Cyber Center (RCC), and installation Network Enterprise Centers (NEC) for integration of an Enterprise-wide standard, ITIL-based, ESMS.
  • Provide design and implementation support for migration to the Enterprise system by the TNOSC and NEC sites identified by NETCOM.
  • Perform operational engineering tasks in UNIX, Windows, Oracle, SQL, ESMS core modules as well as Remedy SLM, Remedy SRM, Remedy Analytics, and Remedy RKM product installation and integration with other enterprise management tools, including Microsoft Systems Management Server (SMS) and Spectrum Network Management System (NMS).
  • Support the system design and implementation of NetOps tools that interface with the ESMS core modules as well as Remedy SLM, Remedy SRM, Remedy Analytics, Remedy RKM NetOps and BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards capabilities.
  • Attend meetings in a team environment in order to identify problem areas, review hardware/software requirements, and coordinate milestones.
  • Interface with IT management, specialists, and engineers throughout all echelons of the LandWarNet and the Joint NetOps community.

Qualifications
Requirements:
  • Current Active Secret Security Clearance or the ability to obtain one.
  • Bachelor's Degree in Computer Science or related information technology OR15 years of practical engineering experience in lieu of degree requirement.
  • IT Level II requiring a NACLA Background Investigation in accordance with AR 25-2.
  • IAT II certified as specified in DOD 8570.01-M and BBP 05-PR-M-0002 (Security+ CE, GSEC, SCNP SSCP or GSLC IA Certifications).
  • Ability to obtain the Microsoft Certified Solutions Administrator (MCSA), BMC Certified Administrator: BMC Remedy 7.x or greater, BMC Certified Developer: BMC Remedy AR System 7.x or greater (or equivalent) Computing Environment Certification within 6 months of start date.
  • Seven years working experience in Remedy IT Service Management (ITSM) version 7.x or greater including the following subsystems and modules: Remedy Service Desk (Incident Management and Problem Management), Remedy Change Management (including Release management), and Remedy. Asset management, and/or current Remedy Developer certificate in ITSM Version 7x or greater.
  • Extensive experience working with integrating BMC Remedy Products in an Enterprise-level environment (at least seven years).

Additional Information
Preferred Education and Experience:
  • Training and expertise in BMC Remedy IT Service Management (ITSM) version 7.x and 8.x BMC 8.x Accredited Administrator, BMC 8. X AtriumCore Administrator, BMC 8.x ITSM Administrator, BMC 9.x BPPM Administrator, BMC 9.x Atrium Discovery and Dependency Administrator, Remedy AR System 7.5 or higher and ITIL 2011 Foundations.
  • Working knowledge and experience in configuring, installing, testing, documenting, and training on ITSM products, with emphasis on the full suite of ITSM.
  • Working knowledge and understanding of enterprise NetOps tools, procedures, and operational constructs.
  • Working knowledge of how NetOps products and services interrelate in order to support the NetOps LandWarNet mission.

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