OverviewJob Summary
This role is pivotal in ensuring the effective integration and operation of efficient dental teams across various locations. Collaborating closely with the Chief Dental Officer, VP of Clinical Performance, Chief Field Operations, Regional Dental Directors, and District Managers, this position focuses on mentoring and guiding all dental professionals, overseeing personnel management, enhancing client and patient satisfaction, and exemplifying leadership for office teams.
Physical Requirements
The nature of this role necessitates the ability to travel within the district. Preference will be given to candidates who currently reside in or are willing to relocate to the region.
We prioritize teamwork, mutual respect, and collaboration. Our organization strictly prohibits unlawful discrimination, including harassment, within our workplace. Discrimination encompasses any bias based on race, color, creed, religion, gender, national origin, age, citizenship, disability, sexual orientation, or any other characteristic safeguarded by federal, state, or local laws.
Responsibilities
- Essential Functions and Primary Responsibilities:
- Ensure compliance with all governmental and state dental board regulations, including CMS, HIPAA, and OSHA standards.
- Conduct follow-ups on compliance and office audits as part of the CPM Audit Process in collaboration with the Chief Dental Officer.
- Develop, coach, and mentor dental professionals to maximize their performance, especially during the onboarding and ramp-up phases for new doctors.
- Manage doctor engagement and retention, particularly for those facing performance challenges or dissatisfaction.
- Coordinate with the Regional Dental Director to determine the balance between clinical and administrative mentoring days based on the number of offices and doctors in the district.
- Ensure adherence to diagnostic and preventive guidelines set by the ADA and AAPD, including Caries Risk Assessment (CRA) and the appropriate use of radiographs (ALERA principle) and sealants.
- Work collaboratively with offices to ensure effective program management, comprehensive staff training, and the execution of SMART plans while meeting customer service standards.
- Facilitate positive and memorable experiences for patients and their families.
- Ensure doctors appropriately identify and refer patients for specialized services.
- Collaborate with specialists in Orthodontics, Oral Surgery, Endodontics, and General Anesthesia.
- Address and resolve clinical patient concerns within 24 hours upon request from the District Manager.
- Ensure doctors are responsive to after-hours calls.
- Partner with Talent Acquisition to assist in the selection and onboarding processes.
- Non-Essential Functions and Responsibilities:
- Engage in community events, including dental school meetings, board member gatherings, and dental association activities to represent the organization within the dental and local communities.
- Ensure effective management of weekly doctor scheduling in collaboration with the District Manager to meet patient demand, including appropriate management of PTO.
- Perform other duties as assigned.
Qualifications
- Education/Experience:
- While not mandatory, candidates with over 5 years of management experience, particularly in a multi-site dental practice, are preferred.
- A DDS/DMD degree from a dental education program accredited by the Commission on Dental Accreditation is required.
- Must possess a current, valid dental license in the states where patient care is provided (license must be in good standing) or be willing to obtain licensure.
- Additional certifications as required, such as CPR and DEA.
- A compassionate nature and a strong commitment to providing dental care to both children and adults.