Reliability Director Jobs in Laredo, TX (NOW HIRING)

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

Strategic & Commercial Leadership

• Own and develop the North American cross-border road freight product across the U.S., Mexico, and Canada.

• Partner with regional leadership to align cross-border strategy, capabilities, and service execution.
• Develop and execute the crossborder road freight strategy aligned with company growth, customer needs, and market conditions.
• Expand crossborder trucking capabilities, trade lanes, and carrier networks.
• Partner with Sales to design groundfreight solutions, support RFPs, and win complex crossborder transportation business.
• Establish KPIs that include ontime performance, border transit times, claims, compliance, and margin.

CrossBorder Road Operations

• Oversee integrated cross-border solutions including transportation, customs coordination, and value-added services (cross-dock, warehousing, distribution).
• Ensure alignment of infrastructure, capacity, and service offerings with customer demand.
• Manage relationships with assetbased carriers, owneroperators, and regional partners.
• Coordinate border processes including documentation, handoffs, inspections, and customs clearances.
• Drive operational consistency, visibility, and service reliability across lanes.

Compliance & Risk Management

• Ensure adherence to customs, trade, and transportation regulations governing crossborder road freight.
• Collaborate closely with customs brokers to reduce border delays and compliance risk.
• Monitor regulatory changes, security requirements, and capacity risks impacting crossborder trucking.
• Lead disruption response for border closures, congestion, weather, labor actions, or capacity shortages.

KPI Management

• Own and manage KPI goals for crossborder road freight operations.
• Develop pricing strategies, lanelevel margin targets, and costoptimization initiatives.
• Lead procurement strategy across carriers and vendors, including network expansion and contract optimization.
• Negotiate carrier contracts, fuel programs, and capacity commitments.
• Analyze lane profitability and recommend corrective actions or expansion opportunities.

Customer & Stakeholder Engagement

• Serve as an executive escalation point for key crossborder road freight customers.
• Maintain strong relationships with strategic shippers, carriers, brokers, and vendors.
• Ensure consistent service quality and customer satisfaction across all ground movements.

Leadership & Talent Development

• Lead and develop operations managers, dispatch teams, and crossborder specialists.
• Build a performancedriven culture emphasizing safety, compliance, accountability, and customer focus.
• Ensure workforce planning, training, and succession planning for critical roles.

Required

• Bachelor's degree in supply chain, Logistics, Business, or related field (master's preferred).
• 8-12+ years of experience in road freight or trucking operations with significant crossborder responsibility.
• Strong understanding of crossborder trucking processes, customs requirements, and documentation.
• Proven experience managing transportation, P&L, and negotiating carrier agreements.
• Demonstrated leadership experience managing multisite or multiregion operations teams.

Preferred

• Experience managing U.S.-Mexico and/or U.S.-Canada trucking operations.
• Familiarity with bonded freight, transload facilities, and customs brokerage coordination.
• Experience with TMS platforms, freight visibility tools, and operational analytics.
• Bilingual proficiency in English and Spanish
• Professional certifications such as CLTD, CTPAT, or PMP.

• CrossBorder Trucking & Ground Freight Expertise
• Regulatory & Customs Coordination
• Financial & Margin Management
• Carrier Strategy & Negotiation
• CustomerFocused Operations
• DataDriven DecisionMaking
• Team Leadership & Development

• Officebased or hybrid environment with frequent operational collaboration.
• Travel required to border locations, carrier partners, and customers (approximately 25-40%).

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.