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Relationship Manager Jobs in Hamilton, ON (NOW HIRING)

CIBC

Associate Relationship Manager

Brampton, ON · On-site

To learn more about CIBC, please visit CIBC.com What you'll be doing You'll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business ...

CIBC US

Associate Relationship Manager

Brampton, ON

To learn more about CIBC, please visit CIBC.com What you'll be doing You'll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business ...

Dabadu

Customer Relationship Manager

Kitchener, ON · On-site

At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.

Dabadu

Customer Relationship Manager

Kitchener, ON

At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end.

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All JobsRelationship JobsRelationship Manager JobsRelationship Manager Jobs in Hamilton, ON

Relationship Manager information

What is a relationship manager?

A relationship manager specializes in the management of client relationships for a company to ensure the customer is content with the service or products they receive. As a relationship manager, your responsibilities include providing customer service, answering client questions, developing new client relationships, and acting as an advisor regarding service and product options. You may serve as both a salesperson and liaison for the company. You can find relationship manager positions in various fields and industries, including the investment and financial management fields.

What does a relationship manager do?

A Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, often within financial institutions, banks, or corporate settings. Their main duties include understanding client needs, providing tailored solutions, and ensuring customer satisfaction. Relationship Managers also seek opportunities to grow business with existing clients and may handle conflict resolution or problem-solving. They act as a primary point of contact, working to foster loyalty and long-term partnerships.

How does a relationship manager typically collaborate with other departments to support client needs?

Relationship Managers work closely with teams such as product specialists, credit analysts, and customer service representatives to deliver comprehensive solutions for clients. Effective collaboration ensures that clients receive tailored recommendations and seamless service across different areas of the organization. Regular communication and meetings help Relationship Managers stay informed about product updates and client feedback, enabling them to address issues promptly and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a relationship manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, a background in business or finance, and experience in client relationship management. Familiarity with CRM software, financial products, and relevant industry certifications like CFA or CFP are often advantageous. Excellent communication, problem-solving, and negotiation abilities help build client trust and handle complex situations effectively. These skills are crucial for fostering long-term client relationships, driving business growth, and ensuring customer satisfaction.

What is the difference between Relationship Manager vs Customer Service Representative?

AspectRelationship ManagerCustomer Service Representative
Required credentialsBachelor's degree often in finance, business, or related fieldsHigh school diploma or equivalent, some roles may prefer post-secondary education
Work environmentBanking, financial services, corporate accountsRetail stores, call centers, service desks
Employer and industry usageFinancial institutions, wealth management firmsRetail companies, telecom, utilities
Common search and comparison intentUnderstanding client relationship roles, career pathsCustomer support roles, service skills

While both roles involve client interaction, a Relationship Manager focuses on building long-term client relationships, often in financial services, requiring specialized credentials. Customer Service Representatives handle day-to-day customer inquiries and support, typically in retail or service industries. The roles differ in responsibilities, credentials, and work environments, but both are essential for client engagement.

More about Relationship Manager jobs

What are the most commonly searched types of Relationship jobs in Hamilton, ON?

The most popular types of Relationship jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Relationship Manager jobs?

Cities near Hamilton, ON with the most Relationship Manager job openings:

Relationship Manager jobs near you
Infographic showing various Relationship Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Relationship Manager

Oakville, ON • On-site

Eric Gruscyk - Desjardins Insurance Agent
See more jobs at Eric Gruscyk - Desjardins Insurance Agentexternal

Full-time

Re-posted 7 days ago

Job description

Relationship Manager - Desjardins Agent Team Member

Location: Oakville, ON
Type: Full Time

Position Overview:
A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Relationship Manager - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:

  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service. Specifically focused on all billing items.  As a relationship Manager, you will need to manage all billing concerns, collect payments, drive to the bank to make deposits, 
  • Work with the agent to establish and meet marketing goals.
  • Assist with thank you cards.
  • Assist with various seasonal promotions, events, webinars.
  • Take minutes at meetings. 
  • Some small tasks assigned by Eric Gruscyk. (Personal assistant type tasks as they come up).
  • Take care of billing needs of agency (accounts receivable). 
  • Booking insurance and financial apointments for Agent.  
  • Charged with Social media postings for Agency (online experience).  

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving
  • Dedicated to customer service
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • A eager and smart person wanting to make this Agency a better place.  

Cover letter required with application.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents' employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Employment Type: Full Time

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