Benefits:- 401(k)
- 401(k) matching
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Join Our Team as a Client Service Representative/Rehabilitation AssistantHeadline: Deliver Outstanding Service to Pets and Their Families
Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated
Client Service Representative/Rehabilitation Assistant to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey.
Benefits/Perks- Competitive Salary: Based on experience and qualifications
- Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
- Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
- A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage. Â
- Investment in Your Future: A 401k Retirement plan with employer match.Â
- Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program. Â
Key Reasons to Consider This Opportunity- Meaningful Work: Be part of a team that helps pets heal, recover, and thrive.
- Dynamic Environment: Manage appointments, coordinate schedules, and handle a variety of tasks each day.
- Client-Focused Role: Develop relationships with clients and their pets, ensuring each interaction is warm and positive.
Why Work With Us?At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. If you enjoy a professional environment where you can grow, learn, and make a difference, this is the role for you.
Key Responsibilities- Greet clients and pets by name and provide a welcoming front desk experience.
- Manage schedules, resolve booking conflicts, and confirm appointments.
- Maintain accurate and organized patient records within our practice management software.
- Assist with client inquiries about services, prescriptions, and billing.
- Process payments, prepare invoices, and follow up on overdue accounts.
- Ensure client-facing areas are clean, organized, and well-maintained.
- Collaborate with our rehab team to deliver top-notch patient care.
- Assist with rehabilitation treatment modalities and evaluations.
Essential Skills and Qualifications- Required Skills:
- At least one year of experience in a customer service or administrative role.
- Strong verbal and written communication skills.
- Excellent multitasking and organizational abilities.
- Proficiency in Microsoft Office; experience with practice management software preferred.
- Ability to work effectively in a fast-paced environment.
- Preferred Soft Skills:
- A genuine interest in animal care and client service.
- Positive attitude and a collaborative approach to teamwork.
- Problem-solving skills and the ability to adapt to changing situations.
- Attention to detail and a professional, courteous demeanor.
- Reliable, with a strong commitment to punctuality and attendance.
Apply TodayIf you are passionate about providing exceptional service and enjoy being part of a team that makes a real difference, we would love to hear from you. Join us in delivering outstanding care to pets and the families who love them.