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Registration Scheduling Representative Jobs in Wisconsin

Mayo Clinic

Registration Rep-Part Time- Barron

Barron, WI · On-site

$21.34 - $27.72/hr

Responsibilities The Registration Representative is responsible for the accurate check-in ... Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems ...

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Registration Scheduling Representative information

What is a registration scheduling representative?

Registration Scheduling Representatives are administrative professionals who work in healthcare settings, such as hospitals or clinics. Their main responsibilities include registering patients for appointments, verifying insurance information, scheduling procedures, and ensuring that all necessary documentation is complete. They play a critical role in providing excellent customer service, maintaining patient records, and supporting the smooth operation of healthcare services. Strong communication, organization, and computer skills are essential for this job.

How does a registration scheduling representative typically collaborate with medical staff to ensure smooth patient appointments?

Registration Scheduling Representatives work closely with physicians, nurses, and other healthcare professionals to coordinate patient appointments efficiently. They verify patient information, communicate scheduling updates, and resolve conflicts or double-bookings as they arise. Clear communication and attention to detail are essential, as representatives often serve as the liaison between patients and clinical staff to ensure everyone is informed and appointments run on time. This collaboration helps maintain a positive patient experience and supports the medical team in providing effective care.

What are the key skills and qualifications needed to thrive as a registration scheduling representative, and why are they important?

To thrive as a Registration Scheduling Representative, you need strong organizational skills, attention to detail, and familiarity with healthcare registration processes, often supported by a high school diploma or equivalent. Proficiency with scheduling software, electronic health record (EHR) systems, and office applications is typically required. Excellent interpersonal communication, customer service orientation, and problem-solving abilities help you stand out in this role. These skills ensure efficient patient scheduling, accurate data entry, and a positive patient experience, which are crucial for smooth healthcare operations.

What is the difference between Registration Scheduling Representative vs Patient Services Coordinator?

AspectRegistration Scheduling RepresentativePatient Services Coordinator
CredentialsHigh school diploma; certification not always requiredHigh school diploma; certification may be preferred
Work EnvironmentMedical offices, hospitals, clinicsHospitals, clinics, outpatient facilities
Primary ResponsibilitiesScheduling appointments, verifying patient info, registrationAssisting patients, coordinating care, managing patient flow

The Registration Scheduling Representative primarily focuses on scheduling and registration tasks, while the Patient Services Coordinator handles broader patient care coordination. Both roles require strong communication skills and familiarity with healthcare systems, but their core functions differ in scope and responsibilities.

What cities in Wisconsin are hiring for Registration Scheduling Representative jobs?

Cities in Wisconsin with the most Registration Scheduling Representative job openings:

Registration Scheduling Representative jobs near you

Scheduling Center Representative

Manitowoc, WI • On-site

Noble Community Clinics
See more jobs at Noble Community Clinicsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Scheduling Center Representative

Full-Time (Monday-Friday 8am-5pm)

Join Our Team at Noble Community Clinics – Making a Difference in Wisconsin for Over 60 Years!

At Noble Community Clinics, our mission is to ensure that everyone—regardless of background or circumstance—has access to exceptional healthcare. For more than six decades, we have been committed to improving lives through integrated primary care, behavioral health, and dental services across Wisconsin.

We believe in creating healthy individuals, strong families, and thriving communities. Our collaborative and compassionate team environment empowers every employee to make a meaningful difference every day.

Position Overview

The Scheduling Center Representative plays a key role in connecting patients with the care they need. This position supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction.

This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

Key Responsibilities

  • Schedule patient appointments with clinical providers using Epic and Dentrix software.

  • Update daily schedules to reflect cancellations and urgent appointments.

  • Collect and verify pre-registration and insurance information for new and existing patients.

  • Obtain detailed insurance or payer information.

  • Triage incoming phone calls and route them appropriately.

  • Communicate effectively and compassionately with patients of diverse backgrounds.

  • Collaborate with front desk staff to ensure efficient patient flow across clinic sites.

  • Uphold HIPAA standards and patient confidentiality at all times.

  • Participate in meetings, training, and quality improvement initiatives.

Qualifications

Education & Experience

  • High School Diploma or equivalent required.

  • Minimum of 3 years of experience scheduling appointments in a healthcare or call center environment.

Skills & Abilities

  • Excellent communication and customer service skills.

  • Ability to remain calm and professional under pressure.

  • Strong organizational and problem-solving abilities.

  • Proficiency with Microsoft Office Suite and experience with EHR systems (Epic or Dentrix preferred).

  • Ability to work independently and as part of a team.

  • Bilingual in Spanish preferred.

Why Join Noble?

At Noble, we care for our patients—and we care for our people. We offer a comprehensive total rewards package, including:

  • Competitive pay and benefits

  • 20 days of PTO annually (accrual starts on day one)

  • 8 paid holidays

  • 401(k) with up to 5% company match

  • Company-paid short-term disability, long-term disability, and life insurance

  • Health, dental, and vision insurance

  • A mission-driven organization where your work truly makes a difference

Join a team that’s been improving Wisconsin’s health and wellness for over 60 years.