Regional Property Operations Manager Jobs in Silver Spring, MD

Our Property Managers ‘PM’ are the community leaders! Not only are they knowledgeable in the multi-family industry, they are counselors to residents without the title. Our PM’s specialize in different areas – administrative, sales, maintenance, resident services - to run a smooth operation on-site. Under the leadership of the Regional Manager, our PM’s take the working and living experience to the next level.

As our Property Manager, you will lead the community’s success by managing daily operations, supporting team, maximizing occupancy levels, and handling resident relations. You will also manage financial matters, coordinate maintenance work, enforce leases, and conduct performance evaluations. You will ensure efficient daily operations and meet financial goals, increase property value, and satisfy resident needs. Your commitment to be outstanding, do what matters, take care, stay curious and live the truth distinguishes the living experience provided at a Dweck community.

In a typical day, you will:

• Work with Maintenance Supervisor and Regional Property Manager to prepare the annual budget
• Ensure routine expenses are within the established budget guidelines throughout the year consistent with the property’s owner approved budget.
• Oversee purchases and use the approved vendor lists.
• Process, approve and submit all invoices to the Corporate Office weekly for vendor payments.
• Maintain and reconcile petty cash account.
• Ensure that Dweck’s rental payment polices are applied and pursue delinquent accounts by phone calls, personal visits.
• Work with Talent Advisor, Regional Manager, Maintenance Supervisor to interview and hire new team members.
• Welcome new team members by providing a high-class onboarding experience.
• Educate new team members on processes to ensure training.
• Coach team members to enhance their expertise to prepare them for future success.
• Motivate team to achieve community goals by creating friendly competition.
• Encourage ongoing training with office team to inspire total success.
• Be an exemplary leader and directly oversee the entire team – office and maintenance.
• Manage and approve team member schedules and timesheets.
• Foster engaging, encouraging, transparent and fair performance reviews based on Dweck Employee Commitments.
• Follow People Services procedures as guidance when handling noncompliance or ending a team member-Dweck relationship .
• Investigate and respond to all received written resident concerns.
• Oversee the applicant qualification process and make final recommendation in accordance to established Dweck criteria.
• Administer lease accuracy by ensuring lease file follows established Dweck procedure.
• Ensure that all office files and records follow Dweck’s policy and standard business practice.
• Communicate with vendors/contractors about work scheduling, billings, vendor relations and certificates of insurance.
• Prepare rent increase Group Edit List for Regional Manager’s approval.
• Review mail, outside correspondence and inter-company correspondence.
• Attend scheduled corporate management meetings and conduct on-site team meetings.
• Provide clerical support such as typing, filing, reports, answering telephones, closing out daily reports.
• Complete lease applications and verifications process and inform prospects of outcomes.
• Complete lease paperwork including related addendums, accept rent and deposit.
• Complete guest cards including any required documentation on prospects, send thank-you notes and perform follow-up.
• Keep accurate records, logs, and operating access data system.
• Produce daily, weekly, and monthly reports using the access data system.
• Inventory office supplies on periodic basis.
• Follow accounts receivables checklist and monthly calendar.
• Collect and post resident payments to the automated Accounts Receivable Module in ACCESS.
• Conduct daily bank deposits.
• Contact all delinquent tenants, send reminder letters, and follow up with phone calls if payment is not received before the due date.
• Audit the Delinquent/Prepaid Report, prepare and submit any necessary corrections to accounting department.
• Assess all non-recurring charges i.e. late and legal; move-in fees; administrative fees; pet fees; move-out charges; following lease, county, and state regulations.
• Issue Non-payment Notice or 5 Day Pay or Quit Notice to all delinquent residents following lease, county, and state regulations.
• Forward suit list to attorney on all delinquent tenants and, testify in court in connection with delinquent judgments and possession litigation.
• Examine move-in accounts; ensure all recurring charges are assessed correctly before actual move-in occurs.
• Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare Financial Disposition Form.
• Process all Vacated Tenant Bad Debt and forward to collection agency.
• Welcome and show community to prospective new residents.
• Answer incoming phone calls and complete appropriate paperwork.
• Review advertising strategies and its overall success weekly.
• Promote resident and business referral programs as established under company guidelines.
• Contribute ideas to Regional Manager for marketing property and improving resident satisfaction.
• Extend professional relationships to residents to promote valuable resident relations.
• Provide a positive maintenance experience by providing valuable resident services.
• Display positive, progressive, and upbeat customer service expressions.
• Promote goodwill among prospects, residents, coworkers, and contractors.
• Review all notices to vacate to determine the cause for move-out. Make sure every attempt is made to save potential move-outs.
• Conduct move-in/move-out inspections with residents.
• Provide guidance of routine maintenance service to residents and follow-up for assurance of resident satisfaction.
• Physically walk and inspect the property; check on vacant apartments.
• Coordinate with maintenance and contractors to ensure turnovers after move-outs.
• Monitor and schedule all maintenance activities.
• Oversee preventative maintenance and energy management inspections and programs.
• Provide feedback in emergencies and follow-up by written Incident or Accident Reports.
• Ensure that all workers’ compensation claims are reported, and proper paperwork is completed.
• Promote safety and security measures in property maintenance to reduce owner liability and increase resident/employee protection.

As a Dweck Ambassador your commitment to represent and promote Dweck, our culture and core values contributes to make us a best place to work and live at by:

• Approaching work with a positive spirit of cooperation and good will to each other.
• Improving and enhancing the customer experience to our residents, prospects, vendors, and partnerships.
• Actively participating in creating an environment of acceptance and respect to a diverse, equitable and inclusive work environment.
• Identifying and articulating personal motivators and harnessing personal motivation to set and achieve goals for personal and professional development.
• Professionally communicate by verbal and written manner clearly, concisely, and appropriately.
• Working with integrity to deliver quality work based on our standards.
• Effectively managing your workday by using time intentionally and productively.
• Honoring your commitments to be a dependable individual and team player.

We’re looking for:

• High school diploma or GED
• 3+ years’ experience in an Assistant Property Manager or Property Manager role in Multi-Family
• Knowledge of Landlord/tenant, ADA, and fair housing laws
• ARM, CAM, CPM, or similar designations
• Experience using Yardi CRM
• Experience managing a team including leasing and maintenance

Enjoy a variety of perks and benefits including:

• Money - Competitive pay and bonuses, Team Member Referral program.
• Wellness - Comprehensive health, dental and vision insurance, life/AD&D, short-term/long-term disability.
• Paid time off - holidays, vacation, sick, and bereavement.
• Retirement - Company matched 401K.
• Perks - Apartment home discount, uniforms for service teams, training programs, team building events.