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Refrigeration Technical Support Jobs (NOW HIRING)

Scotsman Ice

Refrigeration Technical Support

Vernon Hills, IL · On-site

$36K - $45K/yr

You will provide technical assistance and service support to distributors, dealers, and customers ... Refrigeration Education Certificate or equivalent work experience. • Windows based computer ...

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Refrigeration Technical Support information

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$27K

$43.5K

$66K

How much do refrigeration technical support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for refrigeration technical support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is refrigeration technical support?

Refrigeration Technical Support refers to professionals who provide assistance and troubleshooting for refrigeration systems, including commercial, industrial, and residential units. Their main role is to help customers, technicians, or businesses resolve technical issues, answer questions about equipment, and ensure proper system operation. This support can be provided over the phone, via email, or on-site, and often involves interpreting technical documentation, offering maintenance advice, and guiding repairs. They play a crucial role in minimizing equipment downtime and ensuring that refrigeration systems work efficiently.

What are the key skills and qualifications needed to thrive as a refrigeration technical support specialist?

To thrive as a Refrigeration Technical Support specialist, you need a solid understanding of refrigeration systems, troubleshooting techniques, and relevant HVAC/R certifications. Familiarity with diagnostic tools, technical manuals, and ticketing or CRM systems is often required. Strong problem-solving, communication, and customer service skills help you efficiently assist clients and explain complex issues. These abilities are crucial for resolving technical problems quickly and ensuring customer satisfaction in a technical support environment.

What are the most common challenges faced by refrigeration technical support specialists, and how can they effectively address them?

Refrigeration Technical Support specialists often encounter challenges such as diagnosing complex system issues remotely, keeping up with rapidly evolving technologies, and communicating technical solutions to customers with varying levels of expertise. To address these challenges, specialists rely on strong troubleshooting skills, continuous training on new refrigeration systems, and clear, patient communication. Building a network with field technicians and staying updated on product documentation also helps in resolving issues efficiently and ensuring customer satisfaction.

What are popular job titles related to Refrigeration Technical Support jobs?

For Refrigeration Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Refrigeration Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Refrigeration Technical Support

Vernon Hills, IL • On-site

Scotsman Ice
See more jobs at Scotsman Iceexternal

$36K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Do you have a passion for commercial refrigeration? Would you like to leave the field and be home for nights, weekends and holidays? You're in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon Hills office. This job is Monday through Friday, in office and provides top tier benefits. 

You will provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line. Function as a Field Service Representative in the field when required, and participate in the following activities:

Provides technical support to customers by phone, text, chat and logs information for each call in database.
• Reviews and verifies labor warranty claims for processing.
• Supports National Accounts projects and follow up.
• Supports Consumer Products calls and determines action.
• Responds to routine correspondence request for service assistance.
• Identifies and reports potential emerging or major field service problems
• Coordinates certain startups, working between KES and service providers.
• Assists Installation Coordinator with Technical support, contacting providers, and processing invoices.
• Provides scheduled On-Call 24 X 7 Tech Line support.
• Analyzes data as requested to identify possible warranty cause or risk.

Qualifications

The ideal candidate will have the following:

• EPA Refrigerant Usage certification, Type I & II.
• Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.

• Windows based computer skills
• Microsoft Office proficient, especially Excel
• Must be able to understand and use CRM, SMS and entering live customer information

• Must be willing to work more than 40 hours per week.
• Good communication and presentation skills.
• Professional Image
• Occasional Travel if necessary.

We are dedicated to providing our employees with many different benefits: 

  • Included benefits:
    • Employee life insurance and AD&D
    • Short term and long term disability
    • Company HSA contribution for HDHP
    • Employee assistance program
    • Financial wellness services through Truist Momentum
    • Travel assistance through Lincoln Travel Connect
    • 10 paid holidays
    • Accrued Paid time off
    • 5 prorated sick days
    • Tuition Assistance
    • Participation in annual performance based bonuses 
  • Voluntary benefit offerings:
    • Medical insurance through Blue Cross Blue Shield
      • PPO and HDHP with HSA through Health Equity
    • Prescription benefits through Express Scripts
    • Dental insurance through Delta Dental
    • Vision benefits through VSP
    • Medical and dependent care flexible spending accounts through Flores
    • Additional voluntary life insurance and AD&D, including dependent coverage
    • Supplemental plans through UNUM- Critical illness, accident insurance, hospital indemnity
    • Group legal coverage and identity theft protection through Legal Shield
    • 401k program with a company match

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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