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Refill Technician Jobs (NOW HIRING)

Landmark Healthcare, Inc.

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Refill Pharmacy Technician - Customer Service

Irving, TX · On-site

$16.75 - $20.50/hr

Landmark Healthcare Inc. is seeking a licensed Pharmacy Technician to join our Home Infusion ... refill requests, and therapy updates in the pharmacy management system and electronic medical ...

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How much do refill technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for refill technician in the United States is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.43 per hour, depending on experience, location, and employer.

What is a refill technician?

Refill Technicians are professionals who work mainly in pharmacies, hospitals, or medical facilities, responsible for managing prescription refills and ensuring medication orders are processed accurately and efficiently. They verify patient information, check prescription details, and coordinate with pharmacists to prepare medications for pickup or delivery. Their role is essential for maintaining consistent medication supply and supporting patient health. They also help maintain records, manage inventory, and answer basic questions about prescription refills, always under the supervision of a licensed pharmacist.

What are the typical daily responsibilities of a refill technician, and how do they contribute to the pharmacy team?

A Refill Technician is primarily responsible for processing prescription refill requests, preparing medication orders, and ensuring accurate labeling and packaging. They work closely with pharmacists and other pharmacy staff to verify patient information and resolve any discrepancies. This role often involves multitasking in a fast-paced environment, maintaining inventory, and providing excellent customer service. Refill Technicians play a key part in streamlining pharmacy operations and supporting patient safety by ensuring medications are dispensed correctly and efficiently.

What are the key skills and qualifications needed to thrive as a refill technician, and why are they important?

To thrive as a Refill Technician, you generally need knowledge of pharmacy operations, attention to detail, and a high school diploma or equivalent, often with pharmacy technician certification preferred. Familiarity with pharmacy management systems, automated dispensing machines, and inventory tracking software is typically required. Strong organizational skills, reliability, and effective communication help you excel in this role. These abilities ensure accurate medication dispensing, maintain patient safety, and support efficient pharmacy workflow.

What is the difference between Refill Technician vs Bottle Filling Technician?

Refill TechnicianBottle Filling Technician
Performs refilling of products like beverages, chemicals, or pharmaceuticalsOperates machinery to fill bottles with liquids or powders
Requires certifications in safety and handling hazardous materialsRequires certifications in machinery operation and safety protocols
Works mainly in retail, manufacturing, or warehouse environmentsWorks primarily in manufacturing or production facilities

Both roles involve handling liquids and require safety certifications. Refill Technicians focus on replenishing products in various containers, often in retail or warehouse settings, while Bottle Filling Technicians operate filling machines in manufacturing plants. The key difference lies in the scope: Refill Technicians typically handle a variety of containers and environments, whereas Bottle Filling Technicians specialize in operating filling machinery in production lines.

How to become a refill technician?

To become a refill technician, typically one needs a high school diploma or equivalent and training on product handling and safety procedures. Some employers may require certification in hazardous materials or specific equipment, and on-the-job training is common to learn the company's refill processes and safety standards.
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Refill Technician jobs near you
Infographic showing various Refill Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,074 per year, or $19.3 per hour.

Pharmacy Technician - Refill Calls

Shields Health Solutions

Baltimore, MD • Remote

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Shields Health Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

11th of 113 rated pharmacies

Job description

Patient Engagement Specialist

Location: Remote 
Pay Range: $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law

Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.

About the Role:
As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You'll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.

What You'll Do:
•    Answer inbound and/or outbound patient and pharmacy calls
•    Call patients to schedule and complete medication refills
•    Help process prescriptions and resolve claim issues
•    Check prescription status and update patient records
•    Work with pharmacists and providers to clarify orders
•    Provide friendly, helpful support to patients and partners
•    Use systems to track work and keep information up to date
•    Other duties and/or responsibilities may apply

What We're Looking For:
•    Pharmacy Technician experience (1–3 years preferred) 
•    High school diploma or GED
•    Pharmacy Technician state registration (required where applicable)
•    National certification (CPhT/PTCB) required
•    Knowledge of prescription processing or claims adjudication (preferred) 
•    Strong communication and phone skills 
•    Comfortable speaking with patients and care teams daily 
•    Organized, detail-oriented, and dependable 
•    Able to learn new systems quickly


Minimum Remote Role Expectations:
•    Remote role (must have reliable high-speed internet and a quiet workspace)
•    Two monitors required (provided by company)
•    Monday–Friday schedule, may start as early as 7:45 AM EST
•    Occasional overtime may be needed

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.  

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

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