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Referral Manager Jobs in Hawaii (NOW HIRING)

lt160

Director, Access and Referral

Honolulu, HI · On-site

Monitor referral processes, documentation, tracking, and information management for intake within LT database to support accurate records, service coordination, and continuity of care. * Support ...

Spectrum Healthcare Resources

UMRN-Hybrid

Honolulu, HI · Hybrid

Spectrum Healthcare Resources has a potential opportunity for Registered Nurses for Integrated Referral Management and Appointing Center (IRAMC) Services in support of the Defense Health Agency and ...

Spectrum Healthcare Resources

UMRN-Hybrid

Honolulu, HI · On-site

Spectrum Healthcare Resources has a potential opportunity for Registered Nurses for Integrated Referral Management and Appointing Center (IRAMC) Services in support of the Defense Health Agency and ...

Spectrum Healthcare Resources

UMRN-Hybrid

Honolulu, HI · Hybrid

Spectrum Healthcare Resources has a potential opportunity for Registered Nurses for Integrated Referral Management and Appointing Center (IRAMC) Services in support of the Defense Health Agency and ...

Spectrum Healthcare Resources

LPN-Hybrid

Honolulu, HI · Hybrid

$25.50 - $34.50/hr

Spectrum Healthcare Resources has a potential opportunity for Licensed Practical Nurses for Integrated Referral Management and Appointing Center (IRAMC) Services in support of the Defense Health ...

Spectrum Healthcare Resources

LPN-Hybrid

Honolulu, HI · On-site

$25.50 - $34.50/hr

Spectrum Healthcare Resources has a potential opportunity for Licensed Practical Nurses for Integrated Referral Management and Appointing Center (IRAMC) Services in support of the Defense Health ...

Spectrum Healthcare Resources

LPN-Hybrid

Honolulu, HI · Hybrid

$25.50 - $34.50/hr

Spectrum Healthcare Resources has a potential opportunity for Licensed Practical Nurses for Integrated Referral Management and Appointing Center (IRAMC) Services in support of the Defense Health ...

AlohaCare

Program Manager

Honolulu, HI

Monitor referral/disenrollment notifications from MQD. Process referrals and assign newly enrolled members to a case management provider and ensure timely notification of disenrollments to CM ...

AlohaCare

Program Manager

Honolulu, HI

Monitor referral/disenrollment notifications from MQD. Process referrals and assign newly enrolled members to a case management provider and ensure timely notification of disenrollments to CM ...

AlohaCare

Program Manager

Honolulu, HI

Monitor referral/disenrollment notifications from MQD. Process referrals and assign newly enrolled members to a case management provider and ensure timely notification of disenrollments to CM ...

AlohaCare

Program Manager

Honolulu, HI · On-site

$81K - $110K/yr

Monitor referral/disenrollment notifications from MQD. Process referrals and assign newly enrolled members to a case management provider and ensure timely notification of disenrollments to CM ...

Institute for Human Services

Case Manager

Honolulu, HI · On-site

$21.15/hr

The Case Manager is responsible for assessment, service plan development, short-term counseling and referrals for guests, while ensuring that client input is included in every step of the process.

Institute for Human Services

Case Manager

Honolulu, HI · On-site

$21.15/hr

The Case Manager is responsible for assessment, service plan development, short-term counseling and referrals for guests, while ensuring that client input is included in every step of the process.

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Referral Manager information

See Hawaii salary details

$30.1K

$59.7K

$80.5K

How much do referral manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for referral manager in Hawaii is $59,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a referral manager?

Referral Managers are professionals responsible for managing and coordinating referrals within healthcare organizations or businesses. They ensure that clients, patients, or customers are referred to the appropriate services or specialists in a timely manner. Referral Managers track the progress of referrals, maintain communication between parties, and help streamline processes to improve service delivery and client satisfaction. Their role is essential in ensuring efficient and effective transitions between different levels of care or service providers.

What does a referral manager do?

In the healthcare industry, a referral manager performs a variety of customer service, sales, and marketing duties focused on patient referrals to a clinic, nursing facility, doctor’s office, or hospital. The referral manager typically develops contacts, oversees referral coordinators, provides them with training, ensures they are versed in how to use customer relationship strategies, and oversees community outreach services. You also have administrative responsibilities, such as conducting meetings, making routine visits to facilities, performing reviews of coordinators and other staff, and collaborating with office managers and other staff to ensure all referral practices are being followed.

What are the key skills and qualifications needed to thrive as a referral manager, and why are they important?

To thrive as a Referral Manager, you need strong organizational skills, a background in healthcare administration or case management, and familiarity with referral processes. Proficiency in healthcare information systems, electronic medical records (EMRs), and referral management software is typically required. Exceptional communication, attention to detail, and problem-solving skills help you coordinate effectively between patients, providers, and external partners. These competencies ensure timely and accurate referrals, streamline patient care, and support efficient healthcare operations.

What are some common challenges faced by referral managers and how are they typically addressed?

Referral Managers often navigate challenges such as coordinating communication between multiple departments, ensuring timely follow-up with referrals, and maintaining accurate records. They must prioritize organization and proactive communication to keep processes running smoothly. Leveraging referral management software and establishing clear protocols helps minimize delays and errors. Building strong relationships with internal teams and external partners also plays a crucial role in overcoming these challenges.

What is the difference between Referral Manager vs Recruitment Coordinator?

AspectReferral ManagerRecruitment Coordinator
CredentialsExperience in referral programs, HR certifications often preferredHR or recruiting certifications, relevant experience
Work EnvironmentCorporate HR departments, staffing agenciesRecruitment firms, HR departments, staffing agencies
Employer & Industry UsageUsed in industries with employee referral programsUsed across various industries for hiring support
Search & Comparison IntentFocus on managing referral programs and incentivesFocus on coordinating hiring processes

The main difference is that Referral Managers focus on developing and managing employee referral programs to attract candidates, while Recruitment Coordinators handle the overall hiring process, scheduling interviews, and candidate communication. Both roles are essential in the hiring process but serve different functions within HR teams.

More about Referral Manager jobs

What are the most commonly searched types of Referral jobs in Hawaii?

The most popular types of Referral jobs in Hawaii are:

What are popular job titles related to Referral Manager jobs in Hawaii?

For Referral Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Referral Manager jobs in Hawaii look for?

The top searched job categories for Referral Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Referral Manager jobs?

Cities in Hawaii with the most Referral Manager job openings:

Referral Manager jobs near you
Infographic showing various Referral Manager job openings in Hawaii as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,689 per year, or $28.7 per hour.

Director, Access and Referral

Honolulu, HI • On-site

Liliuokalani Trust
51 - 200 employees
Learn more about Liliuokalani Trustexternal

$108K - $128K/yr

Full-time

Re-posted 2 days ago

Job description

Job Purpose
The Director, Access & Referral oversees intake, inquiry, referral, and access functions to support timely, equitable, and culturally grounded connections to Lili'uokalani Trust (LT) programs, services, and community resources. This role provides leadership in referral coordination, team supervision, community partnership development, and continuous quality improvement to strengthen access pathways, kamalei (youth and young adult) experience, and continuity of care for youth, young adults, and families. The Director collaborates across programs and partners to support responsive, data-informed, and healing-centered practices aligned with LT values and organizational goals.
Essential Responsibilities
Access & Referral Operations
  • Oversee daily intake, inquiry, referral, and access operations across phone, text, online, and community-based referral pathways.
  • Ensure equitable, timely, and appropriate access to LT programs, services, and community resources through effective referral coordination, workflow management, and kamalei (youth and young adult) support.
  • Monitor referral processes, documentation, tracking, and information management for intake within LT database to support accurate records, service coordination, and continuity of care.
  • Support implementation and continuous improvement of referral protocols, eligibility criteria, enrollment practices, and operational workflows.
  • Collaborate with Team Services, program leadership, and cross-functional teams to co-develop and implement solutions that strengthen access pathways, improve coordination, and enhance the kamalei (youth and young adult) experience, ultimately increasing enrollment in LT programs and services.
  • Lead cross-functional process improvement efforts related to access and referral to streamline workflows, reduce barriers, and enhance the user experience across the full access pathway, including outreach, inquiry, referral, eligibility determination, enrollment, registration, and participation in programs and services.
  • Partner with Team Services and program teams to continuously improve participant- facing systems (LT website, referral forms, enrollment processes), workflows, and technical solutions, and strengthen communications to ensure a seamless, participant-centered experience from initial inquiry through enrollment.
  • Monitor and analyze referral, inquiry, enrollment, and participation trends to identify barriers to access and recommend process, technology, and communication improvements that increase engagement and successful connections to programs and services.

Supervision & Practice Leadership
  • Provide supervision, coaching, consultation, and performance support to direct report teammates.
  • Support teammates in delivering welcoming, culturally grounded, strengths-based, trauma-informed, healing-centered, and positive youth development approaches aligned with LT values and expectations.
  • Provide guidance and support in complex or urgent situations involving eligibility, safety, engagement, communication, and coordination of services.
  • Foster a collaborative, accountable, and supportive team environment that promotes learning, consistency, and quality practice.

Community Partnerships & Capacity Building
  • Build and maintain collaborative relationships with schools, child welfare partners, behavioral health providers, community organizations, and other referral sources across the pae 'āina to strengthen referral pathways and ensure smooth entry into LT programs and services.
  • Oversee development and maintenance of community resource directories, referral partner information, and related access resources.
  • Identify service gaps, emerging needs, and opportunities through referral, inquiry, engagement, and community trends.
  • Provides supervision and operational oversight to system partner coordination, supporting effective referral coordination, system partner communication, and continuous improvement of intake and workflow processes.
  • Develop and support implementation of training materials, practice guidance, and operational workflows related to engagement, referral coordination, documentation, and community navigation.
  • Promote interdisciplinary collaboration across LT to strengthen continuity of care and comprehensive support for youth and young adults.
  • Stay informed on federal and state trends, funding changes, and service disruptions that may impact services, programs, or community resources.
  • Partner with community organizations and referral sources to improve coordination, communication, and navigation processes that support timely access, enrollment, and engagement in LT programs and services.
  • Coodinate with internal and external partners to identify and reduce barriers to participation, improve referral-to-enrollment conversion, and enhance overall kamalei (youth and young adult), 'ohana, and community experience.
  • Lead and/or support special projects engaging community partners to design and implement new initiatives, strengthening cross-sector collaboration and program impact.

Quality Improvement & Strategic Coordination
  • Support quality assurance, data-informed decision-making, evaluation, and continuous quality improvement (CQI) efforts related to access, referral operations, service coordination, and kamalei (youth and young adult) experience.
  • Collaborate with teammates and leadership to monitor trends, evaluate effectiveness of processes, and identify opportunities for operational and program improvement.
  • Participate in organizational planning and cross-department initiatives to strengthen service integration, responsiveness, and access to supports.
  • Share insights and recommendations to improve systems, workflows, outreach, and program effectiveness.

Other Duties
  • Assist with operational support, coverage, and coordination across programs, sites, or service areas as needed.
  • Participate in meetings, trainings, professional development, and community collaboration activities as assigned.
  • Contribute to a safe, supportive, collaborative, and learning-oriented environment for teammates and beneficiaries.
  • Contribute to the Trust's success by supporting team members, accepting new assignments, learning new skills, and striving to improve organizational outcomes.
  • Evening, weekend, holiday hours, and travel may be required as needed for Trust business.

Qualifications
  • Master's degree in social work, human services, psychology, or related field preferred. Bachelor's degree in a related field may be substituted, with equivalent combination of education and relevant experience.
  • Minimum of ten years of relevant experience supporting youth, young adults, and families experiencing disparities through youth development, social services, behavioral health, or related settings including program planning, design, implementation, and continuous improvement.
  • Minimum of five years of direct supervisory, coaching, or team leadership experience preferred.
  • Experience with intake, referral coordination, care navigation, community engagement, case management, or related service systems preferred.
  • Knowledge of Hawai'i's youth- and family-serving systems and community resources.
  • Strong communication, organization, problem-solving, and relationship-building skills.
  • Ability to engage youth, young adults, families, and communities using culturally grounded, strengths-based, and trauma-informed approaches.
  • Experience with identifying and developing technical solutions to improve systems, workflows, and service access, and applying them in practice.
  • Valid driver license and clean traffic abstract.
  • TB clearance; First Aid and CPR/AED Certification preferred.
  • Ability to travel and work occasional evenings, weekends, and holidays as needed.

Job Competencies
  • Relationship Building and Emotional Intelligence: Relatable, self-aware and empathetic with strong emotional intelligence.
  • Organizational Development: Has a successful track record in change management. Influences to lead and support changing initiatives.
  • Culture Competence: Ready to support the Trust as it applies a diversity, equity and inclusion lens to all aspects of work. Respects and relates well to people from varied backgrounds and is sensitive to group differences. Experience working with at-risk youth.
  • Collaboration: Ability to interact effectively with youth, community partners, and multi-disciplinary teams.
  • Communication: Clearly conveys and receives information and ideas to individuals or groups that engages the listener and invites response and feedback. Demonstrates good written, oral, and listening skills.

Organization Competencies
  • Alignment with Queen's legacy: Understanding and appreciation of Queen Liliuokalani's story, her legacy and the Hawaiian Culture is foundational to staff's commitment to working with our Hawaiian children, families and communities.
  • Demonstrates respect for and appreciation of Hawaiian values history, and culture understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
  • Ho'omau i ka 'imi Na'auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
  • Ho'ike i na Mana'o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
  • No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations.
  • Ho'o kumu a'e or 'Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
  • Pilina Ho'ohana a me ka Hana Hilina'i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
  • Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
  • Ho'onui I ka 'Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands:
Requires frequent sitting, bending, standing. Performs light physical work, including climbing, stooping, kneeling, crouching, reaching, and lifting to 25 pounds. Exposed to outdoor climate and diverse terrain.
Terms and Conditions of Employment
As a condition of employment, employee will be subject to LT's policies and procedures.
This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
Job Title: Director, Access & Referral
Reports to: Chief Impact Officer
FLSA Status: Exempt
Aligned Executive: Chief Impact Officer
Kīpuka: Lili'uonamoku
Department: Access & Referral
Lili'uokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.

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