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Amazon

Executive Support Eng IV (RED)

Seattle, WA · On-site

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption.

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Executive Support Eng IV (RED)

Seattle, WA • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Re-posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz

Job description

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption. A successful Executive Support Engineer excels in a fast-paced, team environment and possesses excellent communication skills.

They have a high degree of technical aptitude over a large scope of software, hardware, and networking disciplines, and know how to convey that understanding to customers with all levels of technical knowledge.
As an Executive Support Engineer, you will use your technical knowhow and specialized skills to drive solutions across multiple service owners, collaborate to quickly build unique solutions, and improve technology offerings that support all Amazonians. You are able to manage large projects with minimal guidance, quickly resolve customer issues in time of crisis and You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
Key job responsibilities
Responsibilities include, but are not limited to
Troubleshoot difficult IT problems without SOPs.
Collaborate with internal teams and stakeholders to execute projects and resolve customer issues


Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback.
Automate manual tasks; create/improve small tools that help make team operations more efficient.


Be the first point of escalation.
Own customer issues and drive to completion.
Participate in hiring, training and development of others.


Maintain an elevated attention to detail while managing multiple priorities simultaneously.
On-call for high-severity issues outside standard hours.
Work with the team onsite in our corporate offices Monday-Friday.


Ability to travel up to 30%.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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