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Recruiting Operations Manager Jobs in Chester, VA

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... SMI Hotel Group recruits the best and brightest, to support our mission of delivering the highest ...

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... SMI Hotel Group recruits the best and brightest, to support our mission of delivering the highest ...

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... SMI Hotel Group recruits the best and brightest, to support our mission of delivering the highest ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... SMI Hotel Group recruits the best and brightest, to support our mission of delivering the highest ...

Amazon

Operations Manager

Chester, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Amazon

Operations Manager

Richmond, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Amazon

Sr. Operations Manager

Richmond, VA · On-site

Our Sr. Operations Managers are responsible for all budgetary, people development and operations ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

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Recruiting Operations Manager information

See Chester, VA salary details

$28.5K

$58.4K

$109K

How much do recruiting operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for recruiting operations manager in Chester, VA is $58,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $71,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a recruiting operations manager?

To thrive as a Recruiting Operations Manager, you need expertise in talent acquisition processes, data analysis, project management, and a bachelor's degree in human resources or a related field. Familiarity with applicant tracking systems (ATS), HRIS platforms, and recruitment analytics tools is typically required, along with relevant certifications like SHRM-CP or PHR. Strong organizational skills, problem-solving abilities, and excellent communication are vital for collaborating with stakeholders and driving continuous improvement. These competencies ensure efficient recruiting workflows, data-driven decision-making, and a positive candidate experience, all of which are critical for organizational growth.

How does a recruiting operations manager typically collaborate with other departments to improve the hiring process?

A Recruiting Operations Manager frequently partners with HR, IT, hiring managers, and sometimes finance to streamline and optimize recruitment workflows. This collaboration ensures that candidate experience, compliance, and operational efficiency are prioritized. The manager may lead cross-functional meetings to assess process bottlenecks, implement new technologies like applicant tracking systems, and provide data-driven insights to support strategic decisions. Effective communication and relationship-building are key to driving improvements and ensuring alignment across teams.

What does a recruiting operations manager do?

A Recruiting Operations Manager oversees and streamlines the processes, systems, and strategies involved in hiring talent for a company. They manage recruitment workflows, ensure compliance with hiring policies, and implement best practices to improve candidate experience and recruiter efficiency. Their responsibilities often include managing recruiting tools and technology, analyzing hiring metrics, and collaborating with HR and hiring teams to meet organizational goals. By optimizing operations, they help organizations attract and hire top talent more effectively.

What is the difference between Recruiting Operations Manager vs Talent Acquisition Specialist?

AspectRecruiting Operations ManagerTalent Acquisition Specialist
ResponsibilitiesOversees recruiting processes, manages teams, improves systems, and ensures complianceFocuses on sourcing, screening, and hiring candidates for specific roles
Required SkillsProcess management, leadership, HR systems knowledgeSourcing techniques, interviewing, candidate engagement
Work EnvironmentTypically in HR or recruiting departments, often in larger organizationsInvolved in active recruiting, often in staffing agencies or corporate HR teams
Common CertificationsHR certifications, recruiting system trainingRecruitment certifications, sourcing courses

The Recruiting Operations Manager and Talent Acquisition Specialist roles both operate within the recruiting field but differ in scope. The manager oversees recruiting processes and team management, while the specialist focuses on candidate sourcing and hiring. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

What job categories do people searching Recruiting Operations Manager jobs in Chester, VA look for? The top searched job categories for Recruiting Operations Manager jobs in Chester, VA are:
What cities near Chester, VA are hiring for Recruiting Operations Manager jobs? Cities near Chester, VA with the most Recruiting Operations Manager job openings:
Recruiting Operations Manager jobs near you

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

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