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$17

$25

How much do recovery collector jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for recovery collector in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Recovery Collector vs Debt Collector?

AspectRecovery CollectorDebt Collector
Required CredentialsHigh school diploma; sometimes relevant certificationsHigh school diploma; often similar certifications
Work EnvironmentOffice setting, field visits, call centersCall centers, office, field visits
Industry UsageFinancial institutions, collection agenciesDebt collection agencies, financial services
Job FocusRecovering overdue accounts, negotiating paymentsCollecting unpaid debts, contacting debtors

Recovery Collectors and Debt Collectors share similar roles in recovering overdue payments, often working in similar environments and requiring comparable credentials. Recovery Collectors may focus more on negotiating and recovering specific accounts, while Debt Collectors generally handle a broader range of unpaid debts. Both roles are essential in the debt recovery industry and often overlap in daily tasks and employer usage.

What are Recovery Collectors?

Recovery Collectors are professionals responsible for contacting individuals or businesses to recover overdue payments on accounts or loans. Their main duties include negotiating repayment plans, informing debtors of their outstanding balances, and maintaining records of collection activities. They often work for collection agencies, banks, or other financial institutions, and must follow legal and ethical guidelines while handling sensitive financial information. Recovery Collectors play a key role in helping organizations minimize financial losses due to unpaid debts.

What are some common challenges faced by Recovery Collectors, and how can they be effectively managed?

Recovery Collectors frequently encounter challenges such as unresponsive debtors, high call volumes, and the need to balance assertiveness with empathy. Building strong communication skills and staying organized are key to overcoming these obstacles. Many organizations provide regular training and support, encouraging collectors to use negotiation techniques and digital tools that streamline their workflow. Collaborating with team members and supervisors also helps in sharing strategies and maintaining motivation, especially when dealing with difficult cases.

What are the key skills and qualifications needed to thrive as a Recovery Collector, and why are they important?

To thrive as a Recovery Collector, you need a solid understanding of debt collection laws, negotiation techniques, and account management, often supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and skip-tracing tools is typically required. Strong communication, persistence, and problem-solving skills help build rapport with debtors and resolve payment issues effectively. These abilities ensure the successful recovery of outstanding debts while maintaining compliance and positive customer relationships.
Who are the top companies hiring for Recovery Collector jobs? The top employers for Recovery Collector jobs are:
Recovery Collector jobs near you
Recovery Support Specialist

Recovery Support Specialist

Recovery Centers of America

Devon, PA • On-site

$15.75 - $19.50/hr

Full-time

Posted 21 days ago

Recovery Centers of America rating

5.3

Company rating: 5.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

POSITION OVERVIEW:
The Recovery Support Specialist (RSS) provides direct support and supervision to patients receiving substance abuse and behavioral health services. Working under the direction of the Recovery Support Supervisor and in collaboration with clinical, nursing, and medical staff, the RSS promotes patient safety, engagement, recovery support, and therapeutic milieu management. Responsibilities include, but is not limited to, supporting patients in daily activities, leading patients in educational and recreational activities, facilitating psychoeducational and recovery-oriented programming, assisting with crisis intervention and de-escalation, monitoring patient behavior and safety, and contributing to a structured, trauma-informed treatment environment. The RSS supports individualized patient care through therapeutic engagement, observation, documentation, and collaboration with the interdisciplinary treatment team.
KEY RESPONSIBILITIES:
  • Monitors patient activities, provides security/safety checks throughout shift, completes documentation to include, but not limited to, rounds sheets, therapeutic activities notes, and End of Shift reports; records patient behavior.
  • Participates in direct patient care including ensuring patient safety and utilizing trauma-informed approaches when interacting with patients.
  • Assists in the activities of patients' daily schedule.
  • Recognizes signs of emotional distress, escalation, and behavioral instability and responds appropriately
  • Assists with de-escalation, behavioral crisis intervention and emergency response procedures as appropriate
  • Communicates patient concerns and observations promptly to appropriate clinical and nursing staff.
  • Performs all aspects of patient belongings processing for new admissions and resulting from visitations, including search, heat treatment, and delivery.
  • Assist patients with packing of belongings in preparation for discharge.
  • Monitors Business Center/Workflex for patient compliance with rules and schedules.
  • Monitors patient activities at the Wellness Center/Fitness Center.
  • Partner with Clinical team to conduct a welcoming New Patient Orientation (if applicable).
  • Assists with all aspects of visitation program, including greeting, sign-in, orientation, search and belongings processing (if applicable).
  • Demonstrates understanding of recovery-oriented systems of care, including 12-Step
  • principles, relapse prevention, and patient-centered recovery approaches.
  • Aids and instructs clients in facilitation and presentation of the RCA Clinical Curriculum with corresponding notes in medical records system.
  • May assist in transporting patients and/or patient belongings (as applicable)
  • Demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources, and all other contacts.
  • Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, patients, residents, visitors, families, and referral sources.
  • Perform any other job-related duties as assigned.

STATE SPECIFIC RESPONSIBILITIES (if applicable):
QUALIFICATIONS
Knowledge, Skills, and Abilities Required:
  • High school diploma or equivalent.
  • Experience of 1 year working in behavioral health and/or substance use disorder treatment is preferred.
  • Excellent organizational skills with the ability to prioritize workload and meet deadlines.
  • Ability to work in a fast-paced environment.
  • Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.
  • Familiarity with behavior modification and 12-step modality.
  • Valid driver's license and a safe driving record (as applicable).
  • Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
  • Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
    Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
  • Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.
  • Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly manages several tasks at once.

WORK ENVIRONMENT:
This position operates within a behavioral health environment, including residential, inpatient and/or detoxification settings. This role requires frequent interaction with patients experiencing mental health, substance use, emotional and behavioral challenges. The environment may include exposure to emotionally distressed individuals, behavioral escalation, and crisis situations. The noise level in the work environment is usually moderate. Routinely uses standard office equipment such as computers, phones, tablets and photocopiers.
PHYSICAL DEMANDS:
While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is constantly required to walk and stand, and occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move objects up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
TRAVEL:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

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About Recovery Centers of America

Sourced by ZipRecruiter

Recovery Centers of America (RCA) is a ground-breaking addiction and mental health treatment provider, setting the standard when it comes to accessible, affordable, and effective care. RCA understands the heartache, damage, and pain substance use disorder causes a person as well as their family and friends. Not only do we believe that addiction treatment should be affordable, accessible, and evidence-based, but our driven, compassionate, and dedicated employees make those beliefs a reality.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

King of Prussia, PA, US

Year founded

2015

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