Reconciliation Associate Jobs in Tennessee (NOW HIRING)

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in more than 650 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

The Insurance Accounting Sr Associate - Cash Application is responsible for the accurate, timely processing and reconciliation of all incoming cash receipts across multiple payment types, supporting Specialty Program Group's insurance accounting operations. This role requires a high degree of attention to detail, sound judgment, and a strong commitment to process integrity in a fast-paced, high-volume environment where precision directly impacts downstream financial operations, carrier payment obligations, and policyholder coverage continuity. The Sr Associate partners closely with the Director of Accounting and cross-functional teams (Collections, Underwriting, Treasury) to ensure cash is applied correctly and unapplied items are resolved timely.

• Review, identify, and apply all incoming ACH, wire, and EFT deposits daily with a high degree of accuracy and timeliness.

• Reconcile online payment batch files (credit card and EFT) against actual bank deposit totals on a daily basis.

• Process direct bill commission cash uploads; forward unmatched items and confirm posting in the applicable accounting system.

• Log any cash that cannot be immediately identified on the unapplied cash (UC) tracking sheet the same day of receipt; distribute to the defined stakeholder group daily.

• Actively follow up on all unapplied cash items daily; document all contacts and steps taken, escalating items unidentified beyond defined thresholds to the Director of Accounting immediately.

• Perform daily reconciliation of entries posted in the accounting system against actual deposit detail to confirm accuracy of posting.

• Maintain and reconcile the internal payments log daily as a key internal control; distribute end-of-day cash posting completion communication with supporting reconciliation detail to stakeholders.

• Execute return EFT processing per established procedures when returned items are received.

• Review and approve outgoing ACH payments as required (secondary approval role).

• Utilize available remittance documentation and shared resources to identify and match incoming payments, including high-volume third-party remittances.

• Engage cross-functional teams (Underwriting, Collections, Treasury) proactively to resolve payment identification questions.

• Monitor and respond to the accounting email inbox in a timely manner throughout the business day; field phone inquiries routed to the accounting team.

• Maintain complete and accurate documentation for all cash transactions and research activities; support ongoing development of formal cash application process documentation.

• Research, track, and resolve cash application discrepancies, ensuring assigned tasks are completed within service level agreements (SLAs).

• Minimum 3 years of experience in cash application, accounts receivable, or a related accounting operations role required.

• High school diploma/GED required; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.

• Demonstrated experience processing high-volume payment types including ACH, wire, EFT, and credit card.

• Excellent attention to detail and accuracy in a high-volume, time-sensitive environment.

• Strong organizational skills with the ability to prioritize competing daily tasks effectively.

• Demonstrated proficiency with Microsoft Office (Excel in particular); ability to work across multiple accounting and banking platforms.

• Experience in insurance accounting, managing general agent (MGA), or financial services environments strongly preferred.

• Clear, professional written and verbal communication skills; comfortable working across accounting, operations, collections, payables, and treasury functions.

• High degree of integrity and discretion in handling confidential financial information.

• Accuracy & Attention to Detail - applies rigor and precision to high-volume, time-sensitive cash processing.

• Ownership & Follow-Through - drives unapplied and unresolved items to closure without requiring close supervision.

• Collaboration - builds effective working relationships across accounting, underwriting, collections, and treasury teams.

• Process Integrity - treats daily reconciliation and documentation as key internal controls, not administrative afterthoughts.

• Adaptability - remains effective amid shifting priorities, payment volumes, and evolving systems.

This position operates in a standard office environment (or hybrid remote/office setting) and requires the ability to sit for extended periods, use a computer and standard office equipment, and communicate effectively via phone, video conference, and email. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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