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Real Time Adherence Analyst Jobs (NOW HIRING)

Rouse Properties

Real Time Trader

Manhattan, NY · On-site

The Real-Time Trader serve an integral role within front office, working alongside the Analysts and Short-Term Traders of the regional trading teams. The position reports to the Manager of Real-Time ...

Brookfield Renewable

Real Time Trader

Manhattan, NY · On-site

The Real-Time Trader serve an integral role within front office, working alongside the Analysts and Short-Term Traders of the regional trading teams. The position reports to the Manager of Real-Time ...

Brookfield Renewable

Real Time Trader

Manhattan, NY · On-site

$110K - $125K/yr

The Real-Time Trader serve an integral role within front office, working alongside the Analysts and Short-Term Traders of the regional trading teams. The position reports to the Manager of Real-Time ...

EDF Trading Limited

Trader, Real Time

Houston, TX · On-site

Capture market opportunities based on real-time positions and analysis of market conditions. * Conduct real-time trading and scheduling for purchases and sales of energy and transmission. * Build ...

Iberdrola

Real Time Trader

Portland, OR

Trader, Real Time Department: Asset Mngt - Trading Reports to: Director - Real-Time Trading ... Adhere to effective internal business and industry controls. Required Qualifications * BA/BS degree ...

Iberdrola

Trader, Real Time

Portland, OR · On-site

Trader, Real Time Department: Asset Mngt - Trading Reports to: Director - Real-Time Trading ... Adhere to effective internal business and industry controls. Required Qualifications * BA/BS degree ...

Iberdrola

Trader, Real Time

Portland, OR · On-site

Trader, Real Time Department: Asset Mngt - Trading Reports to: Director - Real-Time Trading ... Adhere to effective internal business and industry controls. Required Qualifications * BA/BS degree ...

Jupiter Power LLC

Real-time Trader

Houston, TX · Hybrid

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

EDF Trading Limited

Capture market opportunities based on real-time positions and analysis of market conditions. Conduct real-time trading and scheduling for purchases and sales of energy and transmission. Build ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... analysis, decision making, and legal & regulatory compliance * High comfort level with fast-moving ...

EDF Trading Limited

Trader, Real Time

Houston, TX · On-site

Capture market opportunities based on real-time positions and analysis of market conditions. Conduct real-time trading and scheduling for purchases and sales of energy and transmission. Build ...

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Real Time Adherence Analyst information

What is a real time adherence analyst?

Real Time Adherence Analysts are professionals who monitor and analyze employee activities in call centers or similar environments to ensure that staff follow their scheduled tasks in real time. They use workforce management systems to track adherence, identify deviations from schedules, and communicate with team leads or agents to correct issues as they arise. Their primary goal is to maximize operational efficiency and service levels by minimizing idle time and schedule non-compliance. The role often requires strong analytical, communication, and multitasking skills.

What are the key skills and qualifications needed to thrive as a real time adherence analyst, and why are they important?

To excel as a Real Time Adherence Analyst, you need strong analytical abilities, attention to detail, and a background in workforce management, often supported by a relevant degree or experience in call center operations. Familiarity with workforce management tools like NICE, Verint, or Genesys, as well as proficiency in Excel and reporting systems, is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help analysts effectively coordinate with teams and address adherence issues swiftly. These skills ensure optimal staffing levels, improved service delivery, and operational efficiency in dynamic environments.

What are some common challenges faced by real time adherence analysts, and how can they be addressed?

Real Time Adherence Analysts often face the challenge of balancing multiple priorities, such as monitoring agent activity, managing schedule deviations, and communicating adjustments in real time. These professionals must quickly identify and respond to unexpected workflow changes, which can be stressful during periods of high call volume. Building strong communication skills and familiarity with workforce management software can help address these challenges. Collaborating closely with operations teams and maintaining a proactive approach to issue resolution are also key to success in this fast-paced environment.

What is the difference between Real Time Adherence Analyst vs Workforce Analyst?

AspectReal Time Adherence AnalystWorkforce Analyst
Required CredentialsTypically requires a high school diploma or equivalent; some roles may prefer certifications in workforce management or related fieldsUsually requires a bachelor's degree in business, analytics, or related fields; certifications in workforce management are common
Work EnvironmentPrimarily in call centers or customer service operations, monitoring real-time employee adherenceIn office or remote, analyzing workforce data, staffing, and scheduling trends
Employer & Industry UsageUsed in call centers, customer support, and contact centersUsed across various industries including retail, healthcare, and finance for staffing optimization

The main difference is that a Real Time Adherence Analyst focuses on monitoring employee adherence in real-time to ensure operational efficiency, while a Workforce Analyst analyzes broader staffing data and trends to optimize workforce planning. Both roles require analytical skills, but the Real Time Adherence Analyst is more operationally focused, often working in fast-paced environments.

What cities are hiring for Real Time Adherence Analyst jobs?

Cities with the most Real Time Adherence Analyst job openings:

What states have the most Real Time Adherence Analyst jobs?

States with the most job openings for Real Time Adherence Analyst jobs include:

What are popular job titles related to Real Time Adherence Analyst jobs?

For Real Time Adherence Analyst jobs, the most frequently searched job titles are:

Infographic showing various Real Time Adherence Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution.

Workforce Management Analyst, Customer Care

Manhattan, NY • On-site

Capital Rx
Health Care and Social Assistance • 201 - 500 employees
Learn more about Capital Rxexternal

$76K - $95K/yr

Other

Posted 6 days ago

Job description

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area)

About the Role:

The Customer Care Workforce Management Analyst is responsible for real-time and/or intraday management of resources to ensure consistency in Service Level performance and improve the call experience for potential enrollees, members, clients, providers, brokers, and other Judi Rx users.

Position Responsibilities:

  • The Intraday Specialist partners with Call Center management to develop strategic and tactical approaches and action plans that result in superior customer service experiences.
  • Responsible for real-time monitoring, queue management and schedule adherence.
  • Actively manage volumes to ensure optimal staffing levels.
  • Facilitate agent skill assignment and monitor real-time ACD agent work state reports.
  • Monitor real-time adherence and provide weekly/monthly adherence adjustments and reporting.
  • Fill overtime and under time staffing levels within the daily schedule to align with forecast.
  • Coordinate with training for scheduling training opportunities during business hours.
  • Responsible for the completeness and accuracy of call centeragentinformation housed in WFMand payrolltools.
  • Attend to email inquiries, schedule adjustment requests and ad-hoc tasks.
  • Responsible fordaily/weekly/monthly attendance reporting.
  • First point of contact for WFM regarding system-related issues that impact production. Track and report issues and resolution.
  • Create accurate and timely reports that reflect the centers performance related tosystemictools.
  • Participate in activities, includingad-hoc tasks designed to improve customer satisfaction and business performance.
  • Advises hiring needs and business decisions based on forecasts and results.
  • Makescomplex decisions while assessing risks that can impact level oftheserviceswe provide.
  • Workswith members of the management team to ensure meetings and trainings are scheduled,whilemaintainingacceptable service levels.
  • Re-prioritizing daily tasks due to immediate actions that must be taken to ensure acceptable levels.
  • Develops and maintains historical data (e.g. absenteeism, attrition, management investment, call volume, productivity, service level performance, and staffing adherenceetc...)
  • Benchmarks other call centers for service level targets, technology, and call routing processes.

Qualifications / Profile:

  • A Bachelor's degree business management, math, statistics, economics or related field is preferred but not required. Equivalent training and experience may be substituted and considered
  • 5+ years of call center experience
  • 5+ years of experience in a workforce management role desired
  • Focus on operations management experience including forecasting, scheduling and real-time operations management
  • Experience with Workforce Management tools likeAWS Connect,Verint,NICE,CXone,IEX, Genesys,Aspect WFM.
  • Utilize features such as Intraday Grid, Intraday Reforecasting, Real-Time Adherence, and proactive notifications & alerts
  • Must be proficient with excel formulas, pivot tables, etc. and familiarity with data visualization tools such as Power BI, Tableau.
  • Knowledge of call center fundamentals.
  • Good organizational skills and attention to detail are essential.
  • Must have strong analyticalandtime managementskills
  • Adept at data collection, summarization and analysis of metrics
  • Should have excellentproblem-solvingand negotiation skills
New York, NY Salary Range
$76,000—$95,000 USD
Denver, CO Salary Range
$69,600—$87,000 USD
Charlotte, NC Salary Range
$63,200—$79,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.

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