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Real Time Adherence Workforce Analyst Jobs (NOW HIRING)

Socket.dev

Real Time Analyst

Portland, ME · On-site

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

NexRep LLC

Real Time Analyst

Portland, ME · On-site

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site +1

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

Community Choice Credit Union

Real Time Analyst

Warren, MI · On-site

$50K/yr

Track Adherence: Ensure team members are following schedules and escalate significant deviations as ... Act as the bridge between workforce planning, operations, and leadership during the day. * Incident ...

Robert Half

Real Time Analyst

Minnetonka, MN · On-site

$20 - $25/hr

Coordinate with supervisors and workforce teams to support schedule adherence, shift changes, and ... Experience working in a real-time analysis, workforce management, or call center operations role.

Old Republic Home Protection

Be Seen First

Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

What You'll Do As a Senior Workforce Management Real-Time Analyst, you will: * Monitor real-time contact center performance, including service levels, occupancy, adherence, availability, and key ...

Chewy

Real-Time Analyst

Richardson, TX · On-site

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS ... Monitor and process real-time requests and adherence, including generation of real-time absenteeism ...

Alliance Hs

Workforce Analyst

Memphis, TN · On-site

Workforce Analyst FT-40 HR WORK WK Memphis, TN, US 6 days ago Requisition ID: 1588 Workforce ... Monitor recruitment metrics, including time-to-fill and vacancy rates. * Conduct overtime and labor ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic ... workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral/ written ...

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All JobsReal Time Adherence Workforce Analyst Jobs

Real Time Adherence Workforce Analyst information

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$35.5K

$104.1K

$160K

How much do real time adherence workforce analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for real time adherence workforce analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What is a real time adherence workforce analyst?

A Real Time Adherence Workforce Analyst is a professional responsible for monitoring and managing employee schedules in real time, typically within call centers or customer service environments. Their main role is to ensure that staff are adhering to their assigned schedules and that resources are optimized to meet business needs. They use workforce management software to track attendance, breaks, and call volumes, making adjustments as necessary to maintain service levels. This position is crucial for maintaining operational efficiency and meeting performance targets.

How does a real time adherence workforce analyst typically interact with call center agents and supervisors during daily operations?

A Real Time Adherence Workforce Analyst serves as a bridge between operational goals and frontline staff. They monitor live agent activity, promptly alerting supervisors and agents to deviations from schedules or adherence standards. Frequent communication is crucial, as analysts provide real-time feedback and collaborate with team leads to address staffing gaps, schedule adjustments, or unexpected call volume changes. This role requires strong interpersonal skills and a proactive approach to maintain smooth operations and meet service level targets.

What are the key skills and qualifications needed to thrive as a real time adherence workforce analyst, and why are they important?

To thrive as a Real Time Adherence Workforce Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or operations, often supported by experience in contact center environments. Proficiency with workforce management systems such as NICE IEX, Verint, or Genesys, as well as Excel or similar data analysis tools, is typically required. Excellent communication, problem-solving abilities, and adaptability help analysts collaborate with teams and respond quickly to changing business needs. These skills ensure efficient resource allocation, adherence to schedules, and optimal customer service performance.

What is the difference between Real Time Adherence Workforce Analyst vs Call Center Workforce Analyst?

AspectReal Time Adherence Workforce AnalystCall Center Workforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications in workforce management are commonSimilar credentials; often holds certifications in workforce management or analytics
Work EnvironmentFocuses on monitoring real-time adherence of agents in call centers or customer service environmentsAnalyzes staffing and performance metrics to optimize call center operations
Employer & Industry UsagePrimarily in call centers, customer service, and contact centersCommonly employed in call centers, customer support, and telecommunication industries

The main difference is that a Real Time Adherence Workforce Analyst specializes in monitoring and managing agents' adherence to schedules in real time, ensuring optimal staffing levels. In contrast, a Call Center Workforce Analyst focuses on analyzing overall staffing and performance data to improve efficiency. Both roles require similar skills and credentials but differ in their specific focus areas within workforce management.

What cities are hiring for Real Time Adherence Workforce Analyst jobs?

Cities with the most Real Time Adherence Workforce Analyst job openings:

What states have the most Real Time Adherence Workforce Analyst jobs?

States with the most job openings for Real Time Adherence Workforce Analyst jobs include:

What are popular job titles related to Real Time Adherence Workforce Analyst jobs?

For Real Time Adherence Workforce Analyst jobs, the most frequently searched job titles are:

Infographic showing various Real Time Adherence Workforce Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 51% Full Time, 22% Part Time, 1% Temporary, and 24% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.

Workforce Management Real-Time Analyst - Remote CA

West Sacramento, CA • Remote

Gainwell Technologies LLC
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologies LLCexternal

$55K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Monitor queues, volumes, handle times, agent status, occupancy, backlog, service levels, and other real-time performance indicators to identify intraday risks.

  • Execute approved intraday workforce actions such as overtime, voluntary time off (VTO), unpaid time off (UPTO), queue support, break adjustments, and schedule updates.

  • Provide timely updates to relevant teams regarding risks, actions, and potential impacts, and respond to operational incidents using established procedures.

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Workforce Management Real-Time Analyst, you will help protect service performance by monitoring live operational conditions, identifying intraday staffing and adherence risks, and executing timely workforce actions.

You will partner with Operations, WFM, and global delivery teams to monitor service levels, optimize staffing throughout the day, communicate emerging risks, and help ensure workforce resources remain aligned with customer demand.

Your role in our mission
  • Monitor queues, volumes, handle times, agent status, occupancy, backlog, service levels, and other real-time performance indicators to identify intraday risks.
  • Monitor schedule adherence, staffing levels, unplanned absences, system issues, volume fluctuations, and other conditions that may impact service performance.
  • Execute approved intraday workforce actions such as overtime, voluntary time off (VTO), unpaid time off (UPTO), queue support, break adjustments, and schedule updates.
  • Analyze real-time staffing versus demand and escalate potential service-level or capacity risks using established processes and decision guidelines.
  • Provide timely and concise updates to supervisors, Operations leaders, WFM partners, and global delivery teams regarding risks, actions, and potential impacts.
  • Respond to operational incidents using established playbooks, escalation procedures, and documentation standards.
  • Partner with Scheduling, Capacity Planning, Reporting, Training, Quality, and Technology teams to address recurring workforce or operational issues.
  • Identify trends in adherence, staffing, service performance, and escalation activity and contribute to process improvements.
  • Use Verint, ACD dashboards, adherence tools, Excel, and operational reporting to support accurate and timely real-time workforce decisions.
What we're looking for
  • Bachelor's degree or equivalent combination of education and experience.
  • 1+ years of experience in workforce management, real-time adherence, contact center operations, operational planning, reporting, analytics, or related customer experience operations.
  • Experience supporting real-time adherence, intraday workforce management, queue monitoring, or staffing activities.
  • Experience monitoring service levels, staffing, adherence, volumes, or other real-time operational performance indicators.
  • Experience in multi-site, omnichannel, back-office, healthcare, insurance, BPO, or similar service environments preferred.
  • Working knowledge of Verint, ACD dashboards, adherence tools, Microsoft Excel, and operational reporting.
  • NICE experience is beneficial.
  • Strong analytical, critical-thinking, problem-solving, and decision-making skills.
  • Strong written and verbal communication skills with the ability to communicate operational risks and actions clearly.
  • Experience working across U.S. and global delivery teams or cross-functional operational environments preferred.
What you should expect in this role
  • Remote position supporting business needs across U.S. time zones and global delivery partnerships.
  • Regular collaboration with Operations, WFM, Scheduling, Capacity Planning, Training, Quality, Reporting, Technology, and other cross-functional teams.
  • Spend much of your day monitoring live operational performance and responding to changing staffing and service conditions.
  • Work in a fast-paced environment where priorities may shift throughout the day based on customer demand and operational needs.
  • Opportunity to develop deeper expertise in real-time workforce management, adherence, intraday staffing, and operational analytics.
  • Opportunity to contribute to improved service performance, workforce efficiency, and customer experience outcomes.

This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis.

#LI-REMOTE

#LI-MA1

The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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