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Real Time Adherence Workforce Analyst Jobs (NOW HIRING)

CYNET SYSTEMS

Workforce Analyst II

Frankfort, KY · On-site

$18 - $20/hr

... tabulating, and analyzing labor market, workforce, and occupational safety and health data ... Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time ...

CYNET SYSTEMS

Workforce Analyst II

Frankfort, KY · On-site

$18 - $20/hr

... tabulating, and analyzing labor market, workforce, and occupational safety and health data ... Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time ...

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All JobsReal Time Adherence Workforce Analyst Jobs

Real Time Adherence Workforce Analyst information

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$35.5K

$104.1K

$160K

How much do real time adherence workforce analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for real time adherence workforce analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What is a real time adherence workforce analyst?

A Real Time Adherence Workforce Analyst is a professional responsible for monitoring and managing employee schedules in real time, typically within call centers or customer service environments. Their main role is to ensure that staff are adhering to their assigned schedules and that resources are optimized to meet business needs. They use workforce management software to track attendance, breaks, and call volumes, making adjustments as necessary to maintain service levels. This position is crucial for maintaining operational efficiency and meeting performance targets.

How does a real time adherence workforce analyst typically interact with call center agents and supervisors during daily operations?

A Real Time Adherence Workforce Analyst serves as a bridge between operational goals and frontline staff. They monitor live agent activity, promptly alerting supervisors and agents to deviations from schedules or adherence standards. Frequent communication is crucial, as analysts provide real-time feedback and collaborate with team leads to address staffing gaps, schedule adjustments, or unexpected call volume changes. This role requires strong interpersonal skills and a proactive approach to maintain smooth operations and meet service level targets.

What are the key skills and qualifications needed to thrive as a real time adherence workforce analyst, and why are they important?

To thrive as a Real Time Adherence Workforce Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or operations, often supported by experience in contact center environments. Proficiency with workforce management systems such as NICE IEX, Verint, or Genesys, as well as Excel or similar data analysis tools, is typically required. Excellent communication, problem-solving abilities, and adaptability help analysts collaborate with teams and respond quickly to changing business needs. These skills ensure efficient resource allocation, adherence to schedules, and optimal customer service performance.

What is the difference between Real Time Adherence Workforce Analyst vs Call Center Workforce Analyst?

AspectReal Time Adherence Workforce AnalystCall Center Workforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications in workforce management are commonSimilar credentials; often holds certifications in workforce management or analytics
Work EnvironmentFocuses on monitoring real-time adherence of agents in call centers or customer service environmentsAnalyzes staffing and performance metrics to optimize call center operations
Employer & Industry UsagePrimarily in call centers, customer service, and contact centersCommonly employed in call centers, customer support, and telecommunication industries

The main difference is that a Real Time Adherence Workforce Analyst specializes in monitoring and managing agents' adherence to schedules in real time, ensuring optimal staffing levels. In contrast, a Call Center Workforce Analyst focuses on analyzing overall staffing and performance data to improve efficiency. Both roles require similar skills and credentials but differ in their specific focus areas within workforce management.

What cities are hiring for Real Time Adherence Workforce Analyst jobs?

Cities with the most Real Time Adherence Workforce Analyst job openings:

What states have the most Real Time Adherence Workforce Analyst jobs?

States with the most job openings for Real Time Adherence Workforce Analyst jobs include:

What are popular job titles related to Real Time Adherence Workforce Analyst jobs?

For Real Time Adherence Workforce Analyst jobs, the most frequently searched job titles are:

Infographic showing various Real Time Adherence Workforce Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 51% Full Time, 22% Part Time, 1% Temporary, and 24% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.

Workforce Management Analyst, Utilization Management

Charlotte, NC • On-site

Capital Rx
Health Care and Social Assistance • 201 - 500 employees
Learn more about Capital Rxexternal

$76K - $95K/yr

Other

Posted 5 days ago

Job description

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area)

Responsibilities:

  • Theanalystpartners withUMmanagementand UM Work Force Managerto develop strategic and tactical approaches and action plans that result in superior customer serviceexperiences
  • Responsible for real-time monitoring, queuemanagementand schedule adherence
  • Actively manage volumes to ensureoptimalstaffinglevels
  • Facilitate agent skill assignment andmonitorreal-time ACD agent work statereports
  • Monitor real-time adherence and provide weekly/monthly adherence adjustments andreporting
  • Fill overtime and under time staffing levels within the daily schedule to align withforecast
  • Coordinate with training for scheduling training opportunities during business hours
  • Responsible for the completeness and accuracy of call center agent information housed in WFM and payrolltools
  • Attend to email inquiries, schedule adjustment requests and ad-hoctasks
  • Responsible for daily/weekly/monthly attendance reporting
  • First point of contact for WFMregardingsystem-related issues that impact production; Track and report issues and resolution
  • Createaccurateandtimelyreports that reflect the centers performance related to systemictools
  • Participate in activities, including ad-hoc tasks designed to improve customer satisfaction and businessperformance
  • Adviseshiring needs and business decisions based on forecasts andresults
  • Makes complex decisions while assessing risks that canimpactlevel of the services weprovide
  • Works with members of the management team to ensure meetings and trainings are scheduled, whilemaintainingacceptable service levels
  • Re-prioritizing daily tasks due to immediate actions that must be taken to ensure acceptablelevels
  • Develops andmaintainshistorical data (e.g.absenteeism, attrition, management investment, call volume, productivity, service level performance, and staffing adherence etc....)
  • Benchmarks other call centers for service level targets, technology, and call routing processes

Required Qualifications:

  • ABachelor's degree in business management, math, statistics, economics, or related field is preferred but notrequired; Equivalent training and experience may be substituted and considered
  • 5+ years of call center experience
  • 3+ years of experience in a workforce management role desired
  • Intermediate experience with Microsoft Excelutilizingformulas, v-Lookups, and pivottables
  • Focus on operations management experience including forecasting, scheduling, and real-time operationsmanagement
  • Experience with Workforce Management tools like NICE inContactCXone, IEX,Genesys,Intradiemand/or Verint
  • Utilize features such as Intraday Grid, Intraday Reforecasting, Real-Time Adherence, and proactive notifications &alerts
  • Knowledge of call center fundamentals
  • Good organizational skills and attention to detail areessential
  • Must have strong analyticalskills
  • Adept at data collection,summarizationand analysis of metrics
  • Should have excellent problem solving and negotiationskills
New York, NY Salary Range
$76,000—$95,000 USD
Denver, CO Salary Range
$69,600—$87,000 USD
Charlotte, NC Salary Range
$63,200—$79,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.

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