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Real Time Jobs (NOW HIRING)

Chewy

Real-Time Analyst

Richardson, TX · On-site

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Chewy

Real-Time Analyst

Hollywood, FL

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Old Republic Home Protection

Be Seen First

Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

Monitor real-time contact center performance, including service levels, occupancy, adherence, availability, and key operational metrics. * Analyze staffing conditions and make intraday adjustments to ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

Brookfield Renewable

Real Time Trader

Manhattan, NY · On-site

Real-Time Trader Location: New York, City The Real-Time Trader is responsible for maximizing real-time revenues across the Company's generation portfolio. This includes trading physical power ...

Rouse Properties

Real Time Trader

Manhattan, NY

Real-Time Trader Location: New York, City The Real-Time Trader is responsible for maximizing real-time revenues across the Company's generation portfolio. This includes trading physical power ...

Jupiter Power LLC

Real-time Trader

Houston, TX · Hybrid

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and Ancillary Services, (ii) supporting the DA traders with views of market fundamentals used to assist ...

Brookfield Renewable

Real Time Trader

Manhattan, NY · On-site

$110K - $125K/yr

Real-Time Trader Location: New York, City The Real-Time Trader is responsible for maximizing real-time revenues across the Company's generation portfolio. This includes trading physical power ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be responsible for daily real-time trading and QSE operations of its battery energy storage systems (BESS) in ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be responsible for daily real-time trading and QSE operations of its battery energy storage systems (BESS) in ...

Iberdrola

Real Time Trader

Portland, OR

Director - Real-Time Trading Location: In Office, Portland OR The base salary range for this position is dependent upon experience and location, ranging from: * $87,600 - $109,500 What We Offer:

Iberdrola

Trader, Real Time

Portland, OR · On-site

Director - Real-Time Trading Location: In Office, Portland OR The base salary range for this position is dependent upon experience and location, ranging from: * $87,600 - $109,500 What We Offer:

Iberdrola

Trader, Real Time

Portland, OR · On-site

Director - Real-Time Trading Location: In Office, Portland OR The base salary range for this position is dependent upon experience and location, ranging from: * $87,600 - $109,500 What We Offer:

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

Monitor real-time inbound traffic and provide recommendations to adjust staffing based on call volume, absenteeism, and other variables * Leverage daily and historical reports to identify ...

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All JobsReal Time Jobs

Real Time information

What are real time jobs?

Real Time jobs typically refer to roles that involve monitoring, managing, and optimizing processes or systems as they happen, often in environments like call centers, IT operations, or broadcasting. These professionals ensure that resources are allocated efficiently, schedules are adhered to, and issues are addressed immediately to maintain smooth operations. Real Time analysts or coordinators play a crucial role in responding quickly to changes or problems, helping organizations achieve their performance targets. The job often requires strong analytical, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a real-time analyst?

To thrive as a Real-Time Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or operations, often supported by relevant experience or a degree in business or a related field. Familiarity with workforce management systems (such as NICE, Verint, or Genesys), real-time monitoring tools, and basic Excel proficiency are typically required. Excellent communication, problem-solving abilities, and the ability to stay calm under pressure help Real-Time Analysts excel in dynamic environments. These skills are essential for ensuring optimal staffing, timely responses to fluctuating demands, and maintaining efficient operations.

What are some common challenges faced by professionals in real time roles, and how can they be effectively managed?

Professionals in Real Time roles, such as real-time systems engineers or real-time analysts, often encounter challenges related to tight deadlines, the need for quick decision-making, and maintaining system reliability under pressure. Managing these challenges typically involves developing strong problem-solving skills, staying organized, and working closely with multidisciplinary teams to ensure seamless communication and rapid response to issues. Continuous learning and keeping up with the latest industry tools and best practices can also help in anticipating and addressing potential problems before they escalate.

What is the difference between Real Time vs Data Analyst?

AspectReal TimeData Analyst
Required CredentialsOften requires knowledge of real-time data processing tools, programming languages like Python or Java, and sometimes certifications in data streaming technologies.Typically requires a degree in data science, statistics, or related fields; proficiency in SQL, Excel, and data visualization tools.
Work EnvironmentWorks with live data streams, often in IT, finance, or tech companies, focusing on immediate data insights.Analyzes historical data sets to identify trends, patterns, and insights, usually in office settings across various industries.
Employer & Industry UsageUsed in industries requiring real-time decision-making like finance, telecommunications, and e-commerce.Common in marketing, finance, healthcare, and business intelligence sectors.

In summary, Real Time professionals focus on processing and analyzing live data streams for immediate insights, while Data Analysts work with historical data to identify trends and support strategic decisions. Both roles require strong analytical skills but differ in tools, environment, and purpose.

More about Real Time jobs

What cities are hiring for Real Time jobs?

Cities with the most Real Time job openings:

What states have the most Real Time jobs?

States with the most job openings for Real Time jobs include:

What job categories do people searching Real Time jobs look for?

The top searched job categories for Real Time jobs are:

Real Time jobs near you
Infographic showing various Real Time job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution.

Real-Time Analyst

Chewy

Richardson, TX • On-site

Full-time

Re-posted 2 days ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

Job Description:
Workforce Specialist 2 (RTA2)
Our Opportunity:
As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their business objectives.
What you'll do:
  • Continuously analyzes business activities in real-time re-forecasting to execute countermeasures to maximize balance of service levels and occupancy.
  • Make necessary adjustments in staffing plans and coordinates with operations teams to achieve service level goals and business objectives.
  • Deliver bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance results.
  • Oversee and manages real time response to events such as technical outages, application failures, unanticipated facilities closures (safety related), and escalates to appropriate internal and external teams when needed.
  • Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting.
  • Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning and executions of customer service activities.
  • Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and supportive engagement.
  • Creates a positive work environment that fosters successful customer service team performance. Display empathy, patience and understanding while providing accurate guidance to agents and teammates.
  • Be an ambassador of the spirit and intent of the Chewy Operating Principles
  • Commit to learning and developing yourself to better Chewy as a whole!
  • Expand knowledge to execute solid tactical Real Time Management understanding & application
  • Support any assignments as needed.

What you'll need:
  • 2+ years call center Workforce Management experience in contact centers or equivalent experience
  • Solid understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle time and capacity to deliver balanced business targeted SLAs and Occupancies
  • Uses solid understanding of key business indicators such as response time, efficiency and optimization metrics and productivity to make best decision in the moment without additional supervisory review
  • Understanding of prescriptive and descriptive analysis, predictive analysis, fundamentals of statistics, forecasting and data architecture
  • Confident making decisions in ambiguous situations without specific direction on how to reach a solution based on changing contact center performance conditions.
  • Good written and verbal communications to be able to work with all levels of the Customer Service Organization clearly concisely from agent to Senior Leadership.
  • Proficient in Microsoft Office Suite, including manipulating data, creating reports, visualizations, and presentations from scratch.
  • Flexibility to participate in a schedule required to support a 24x7 contact center (open schedule availability for 1st, 2nd or 3rd shift).
  • 1 year+ Experience with Workforce Management (back office functionality) platform is recommended (e.g. Kronos, Verint or NICE)
  • Ability to work independently and meet deadlines.
  • No corrective actions in the past 180 days [Internal Only]

Bonus:
  • Associates degree or higher preferred business administration, finance, or statistics.
  • Proficient in data management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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