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Liveops

Real Time Analyst

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...

NexRep, LLC

Temporary Real Time Analyst

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and ...

NexRep, LLC

Temporary Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be responsible for daily real-time trading and QSE operations of its battery energy storage systems (BESS) in ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be responsible for daily real-time trading and QSE operations of its battery energy storage systems (BESS) in ...

Rouse Properties

Real Time Trader

Manhattan, NY

Real-Time Trader Location: New York, City The Real-Time Trader is responsible for maximizing real-time revenues across the Company's generation portfolio. This includes trading physical power ...

Jupiter Power LLC

Real-time Trader

Houston, TX · Hybrid

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and Ancillary Services, (ii) supporting the DA traders with views of market fundamentals used to assist ...

Type One Energy

Real-Time Engineer

Knoxville, TN · On-site

Type One Energy is seeking a Real-Time Engineer to support the development, deployment, and operation of our Plasma Control System (PCS). This role is responsible for implementing the real-time ...

Zoro

Real Time Specialist

Chicago, IL

$17.25 - $21.75/hr

The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce Management team, to monitor real time inbound call and email traffic to ensure optimum efficiencies and ...

Paylocity

Real Time Specialist

Schaumburg, IL · On-site

$16.75 - $22/hr

Monitor real-time performance data and take action to adjust schedules, reallocate resources, or escalate issues to maintain optimal service levels. * Provide insights and recommendations for ...

Paylocity

Real Time Specialist

Schaumburg, IL · On-site

$81K - $81K/yr

Monitor real-time performance data and take action to adjust schedules, reallocate resources, or escalate issues to maintain optimal service levels. * Provide insights and recommendations for ...

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All JobsReal Time Jobs

Real Time information

What are the key skills and qualifications needed to thrive as a Real-Time Analyst, and why are they important?

To thrive as a Real-Time Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or operations, often supported by relevant experience or a degree in business or a related field. Familiarity with workforce management systems (such as NICE, Verint, or Genesys), real-time monitoring tools, and basic Excel proficiency are typically required. Excellent communication, problem-solving abilities, and the ability to stay calm under pressure help Real-Time Analysts excel in dynamic environments. These skills are essential for ensuring optimal staffing, timely responses to fluctuating demands, and maintaining efficient operations.

What is the difference between Real Time vs Data Analyst?

AspectReal TimeData Analyst
Required CredentialsOften requires knowledge of real-time data processing tools, programming languages like Python or Java, and sometimes certifications in data streaming technologies.Typically requires a degree in data science, statistics, or related fields; proficiency in SQL, Excel, and data visualization tools.
Work EnvironmentWorks with live data streams, often in IT, finance, or tech companies, focusing on immediate data insights.Analyzes historical data sets to identify trends, patterns, and insights, usually in office settings across various industries.
Employer & Industry UsageUsed in industries requiring real-time decision-making like finance, telecommunications, and e-commerce.Common in marketing, finance, healthcare, and business intelligence sectors.

In summary, Real Time professionals focus on processing and analyzing live data streams for immediate insights, while Data Analysts work with historical data to identify trends and support strategic decisions. Both roles require strong analytical skills but differ in tools, environment, and purpose.

What are some common challenges faced by professionals in Real Time roles, and how can they be effectively managed?

Professionals in Real Time roles, such as real-time systems engineers or real-time analysts, often encounter challenges related to tight deadlines, the need for quick decision-making, and maintaining system reliability under pressure. Managing these challenges typically involves developing strong problem-solving skills, staying organized, and working closely with multidisciplinary teams to ensure seamless communication and rapid response to issues. Continuous learning and keeping up with the latest industry tools and best practices can also help in anticipating and addressing potential problems before they escalate.

What are Real Time jobs?

Real Time jobs typically refer to roles that involve monitoring, managing, and optimizing processes or systems as they happen, often in environments like call centers, IT operations, or broadcasting. These professionals ensure that resources are allocated efficiently, schedules are adhered to, and issues are addressed immediately to maintain smooth operations. Real Time analysts or coordinators play a crucial role in responding quickly to changes or problems, helping organizations achieve their performance targets. The job often requires strong analytical, communication, and problem-solving skills.
More about Real Time jobs
What cities are hiring for Real Time jobs? Cities with the most Real Time job openings:
What states have the most Real Time jobs? States with the most job openings for Real Time jobs include:
What job categories do people searching Real Time jobs look for? The top searched job categories for Real Time jobs are:
Real Time jobs near you
Infographic showing various Real Time job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution.
Real Time Analyst

Real Time Analyst

Liveops

Remote

Full-time

Posted 6 days ago

Job description

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain performance and adherence standards.
Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and
contracted to work with Liveops.
The Qualifications We're Looking For
  • 1+ years in contact center operations, workforce management, or real-time monitoring.
  • Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.
  • Strong analytical and decision-making skills.
  • Excellent written and verbal communication.
  • Ability to work independently in a fast-paced, remote environment.
  • Strong attention to detail and multitasking skills.
  • Experience managing agent commits and trades in Shiftboard preferred.
  • Familiarity with Slack etiquette and client-facing communication protocols.
  • Understanding of agent skilling and de-skilling workflows.
  • Comfort with real-time staffing tools and dashboards.

Responsibilities
Intraday Monitoring & Queue Management
  • Track agent activity in 30-minute intervals using Shiftboard and internal dashboards.
  • Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status.
  • Place agents offline if they are not scheduled or committed for the current interval.
  • Monitor long calls and escalate when agents exceed expected durations.

Slack-Based Client Communication
  • Monitor designated client Slack channels for real-time requests and updates.
  • Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
  • Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.

Shiftboard Operations
  • Use Shiftboard to manage agent commits, trades, and schedule adherence.
  • Ensure agents are properly skilled and assigned to the correct queues.
  • Monitor Tradeboard for released shifts and reassign as needed.
  • Enforce commit integrity-agents must honor scheduled blocks unless authorized otherwise.

Reporting & Documentation
  • Maintain logs of queue movements, adherence violations, and Slack interactions.
  • Provide daily summaries of staffing actions, agent status, and client communications.
  • Collaborate with Workforce Management (WFM) and Client Results teams to align staffing with forecasts.

Essential Job Functions
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and
  • holidays as needed to support US business hours.

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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