We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and ...
We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and ...
Traditional real-time systems are hard because the timing requirements are strict. This system is harder: the system components are neural networks with variable latency, non-deterministic outputs ...
Traditional real-time systems are hard because the timing requirements are strict. This system is harder: the system components are neural networks with variable latency, non-deterministic outputs ...
Traditional real-time systems are hard because the timing requirements are strict. This system is harder: the system components are neural networks with variable latency, non-deterministic outputs ...
Traditional real-time systems are hard because the timing requirements are strict. This system is harder: the system components are neural networks with variable latency, non-deterministic outputs ...
Responsibilities: Assist with Integration of current real-time systems for project to consolidate SCADA systems Building a new stack of IT services to support new SCADA systems Support server ...
Responsibilities: Assist with Integration of current real-time systems for project to consolidate SCADA systems Building a new stack of IT services to support new SCADA systems Support server ...
Senior Firmware Engineer - Real Time
San Diego, CA · On-site
$120K - $150K/yr
This position combines expertise in embedded firmware, real-time performance optimization to meet the precision and speed demands of an industry-leading product. You will work closely with hardware ...
Senior Firmware Engineer - Real Time
San Diego, CA · On-site
$120K - $150K/yr
This position combines expertise in embedded firmware, real-time performance optimization to meet the precision and speed demands of an industry-leading product. You will work closely with hardware ...
The Workforce Management Real-Time Analyst is responsible for monitoring contact center performance in real time, managing intraday staffing, supporting schedule adherence, and helping the business ...
The Workforce Management Real-Time Analyst is responsible for monitoring contact center performance in real time, managing intraday staffing, supporting schedule adherence, and helping the business ...
Real Time Operations Planning Engineer
Portland, OR · On-site
$72.40K - $98K/yr
Provide real-time operational support for market solutions errors that result in reliability impacts. * Perform system analyses and provides real-time engineering support to ensure reliable operation ...
Real Time Operations Planning Engineer
Portland, OR · On-site
$72.40K - $98K/yr
Provide real-time operational support for market solutions errors that result in reliability impacts. * Perform system analyses and provides real-time engineering support to ensure reliable operation ...
Real-Time Graphic Artist
Miami, FL · On-site
$108.90K - $130.40K/yr
Good time management skills with the ability to organize, prioritize, and complete tasks in a timely manner * Candidate must be flexible with their work schedule. Must be willing to work nights ...
Real-Time Graphic Artist
Miami, FL · On-site
$108.90K - $130.40K/yr
Good time management skills with the ability to organize, prioritize, and complete tasks in a timely manner * Candidate must be flexible with their work schedule. Must be willing to work nights ...
Clipboard is looking for a Real Time Analyst Team Lead to oversee daily operations and ensure team performance across all lines of business. In this high-ownership role, you will drive queue ...
Clipboard is looking for a Real Time Analyst Team Lead to oversee daily operations and ensure team performance across all lines of business. In this high-ownership role, you will drive queue ...
Sr Eng - Real-Time Analytics
Las Vegas, NV · On-site
$100.30K - $137.70K/yr
Basic Purpose Provides real-time analytical and operations engineering services for Distribution System Operations pertaining to outage identification, management, notifications, and reporting. NV ...
Sr Eng - Real-Time Analytics
Las Vegas, NV · On-site
$100.30K - $137.70K/yr
Basic Purpose Provides real-time analytical and operations engineering services for Distribution System Operations pertaining to outage identification, management, notifications, and reporting. NV ...
Real Time Operations Center Analyst
Atlanta, GA · On-site
$22.49 - $32.62/hr
JOB SUMMARY The Real-Time Operations Center (ROC) Analyst is responsible for assisting personnel of the Brookhaven Police Department via the Real-Time Operations Center. The incumbent performs all ...
Real Time Operations Center Analyst
Atlanta, GA · On-site
$22.49 - $32.62/hr
JOB SUMMARY The Real-Time Operations Center (ROC) Analyst is responsible for assisting personnel of the Brookhaven Police Department via the Real-Time Operations Center. The incumbent performs all ...
Software Engineer (Real-time Graphics)
San Francisco, CA · On-site
$164.90K - $203.80K/yr
Role Overview We're looking for a Real-time Graphics Engineer who can develop efficient, scalable end-to-end rendering solutions for 3D/4D generated worlds. You should have deep expertise in real ...
Software Engineer (Real-time Graphics)
San Francisco, CA · On-site
$164.90K - $203.80K/yr
Role Overview We're looking for a Real-time Graphics Engineer who can develop efficient, scalable end-to-end rendering solutions for 3D/4D generated worlds. You should have deep expertise in real ...
Manage the real-time operations of NRG's asset portfolio, including dispatching generation based upon economic conditions and operational constraints., * Take or direct timely and appropriate real ...
Manage the real-time operations of NRG's asset portfolio, including dispatching generation based upon economic conditions and operational constraints., * Take or direct timely and appropriate real ...
Real Time Specialist Workforce Management Apply now Your potential has a place here with TTECs award-winning employment experience. As a Temporary Workforce Management Specialist Real Time working ...
Real Time Specialist Workforce Management Apply now Your potential has a place here with TTECs award-winning employment experience. As a Temporary Workforce Management Specialist Real Time working ...
Software Engineer (Real-time Graphics)
$164.90K - $203.80K/yr
Role Overview We're looking for a Real-time Graphics Engineer who can develop efficient, scalable end-to-end rendering solutions for 3D/4D generated worlds. You should have deep expertise in real ...
Software Engineer (Real-time Graphics)
$164.90K - $203.80K/yr
Role Overview We're looking for a Real-time Graphics Engineer who can develop efficient, scalable end-to-end rendering solutions for 3D/4D generated worlds. You should have deep expertise in real ...
Associate Real-Time Software Engineer
Richardson, TX · On-site
$106.25K - $143.75K/yr
Associate Real-Time Software Engineer Company: The Boeing Company The Boeing Company is looking for an Associate Real-Time Software Engineer to join our Special Projects Dallas (SPD) P-8A Poseidon ...
Associate Real-Time Software Engineer
Richardson, TX · On-site
$106.25K - $143.75K/yr
Associate Real-Time Software Engineer Company: The Boeing Company The Boeing Company is looking for an Associate Real-Time Software Engineer to join our Special Projects Dallas (SPD) P-8A Poseidon ...
Real-Time Computer Vision Architect
$181.10K - $318.40K/yr
The Video Computer Vision and Video Engineering teams are centralized applied research and engineering organizations responsible for developing real-time on-device Computer Vision, Machine Perception ...
Real-Time Computer Vision Architect
$181.10K - $318.40K/yr
The Video Computer Vision and Video Engineering teams are centralized applied research and engineering organizations responsible for developing real-time on-device Computer Vision, Machine Perception ...
Principal Real-time Software Engineer
$127.60K - $171.10K/yr
Our Principal Embedded Real-Time Software Developer/Integrator is a technical position that works in an Integrated Product Team (IPT) environment to architect, design, implement, test, debug, and ...
Principal Real-time Software Engineer
$127.60K - $171.10K/yr
Our Principal Embedded Real-Time Software Developer/Integrator is a technical position that works in an Integrated Product Team (IPT) environment to architect, design, implement, test, debug, and ...
Principal Real-time Software Engineer
$127.70K - $171.20K/yr
Our Principal Embedded Real-Time Software Developer/Integrator is a technical position that works in an Integrated Product Team (IPT) environment to architect, design, implement, test, debug, and ...
Principal Real-time Software Engineer
$127.70K - $171.20K/yr
Our Principal Embedded Real-Time Software Developer/Integrator is a technical position that works in an Integrated Product Team (IPT) environment to architect, design, implement, test, debug, and ...
Principal Real-time Software Engineer
$128.90K - $172.80K/yr
Our Principal Embedded Real-Time Software Developer/Integrator is a technical position that works in an Integrated Product Team (IPT) environment to architect, design, implement, test, debug, and ...
Principal Real-time Software Engineer
$128.90K - $172.80K/yr
Our Principal Embedded Real-Time Software Developer/Integrator is a technical position that works in an Integrated Product Team (IPT) environment to architect, design, implement, test, debug, and ...
Real Time information
What are the key skills and qualifications needed to thrive as a Real-Time Analyst, and why are they important?
What are some common challenges faced by professionals in Real Time roles, and how can they be effectively managed?
What are Real Time jobs?
What is the difference between Real Time vs Data Analyst?
| Aspect | Real Time | Data Analyst |
|---|---|---|
| Required Credentials | Often requires knowledge of real-time data processing tools, programming languages like Python or Java, and sometimes certifications in data streaming technologies. | Typically requires a degree in data science, statistics, or related fields; proficiency in SQL, Excel, and data visualization tools. |
| Work Environment | Works with live data streams, often in IT, finance, or tech companies, focusing on immediate data insights. | Analyzes historical data sets to identify trends, patterns, and insights, usually in office settings across various industries. |
| Employer & Industry Usage | Used in industries requiring real-time decision-making like finance, telecommunications, and e-commerce. | Common in marketing, finance, healthcare, and business intelligence sectors. |
In summary, Real Time professionals focus on processing and analyzing live data streams for immediate insights, while Data Analysts work with historical data to identify trends and support strategic decisions. Both roles require strong analytical skills but differ in tools, environment, and purpose.
Blink Health rating
8.2
Based on 6 frontline employees who took The Breakroom Quiz
12th of 97 rated pharmacies
Job description
The Opportunity
The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.
This is an ideal opportunity for a seasoned WFM Analyst that is highly analytical, detail-oriented, and thrives in a fast-paced environment. The role requires strong problem-solving skills, adaptability, and the ability to make quick, informed decisions that impact both patient experience and operational efficiency.
Responsibilities
- Monitor real-time contact center and pharmacy performance using Assembled, LivePerson, RxOs and Amazon Connect. This includes service levels, queue volumes, and agent adherence.
- Identify and communicate intra-day staffing gaps, risks, and opportunities to operations leadership.
- Execute real-time adjustments such as queue reassignments, break/lunch changes, overtime, or voluntary time off (VTO) to optimize staffing levels.
- Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.
- Maintain real-time tracking reports and dashboards to provide visibility into performance metrics and operational health.
- Escalate system outages, unexpected volume spikes, or staffing challenges and recommend mitigation strategies.
- Ensure adherence to schedules and communicate adherence concerns to leadership in a timely manner.
- Document real-time processes, playbooks, and best practices for consistent execution.
- Support continuous improvement efforts by identifying trends and recommending process or workflow enhancements.
- Participate in daily and weekly operational reviews to provide insights on performance drivers and variances.
Qualifications
- Experience with WFM tools such as Assembled (preferred) or similar platforms.
- Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Python, or data visualization tools (e.g., Tableau) is a plus.
- Excellent written and verbal communication skills; ability to clearly communicate real-time insights and recommendations to stakeholders.
- Ability to multitask, prioritize, and make quick decisions in a fast-paced, high-pressure environment.
- Detail-oriented, proactive, and highly adaptable with a strong sense of ownership.
Location/ Hours
- On-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
- Full time position (40hrs/week), hourly, Monday- Friday 1 pm - 9 PM EST and Saturday's 9 AM - 5 PM EST
- Training is from10 AM -6 PM Monday-Friday (first month)
About Blink Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
201 - 500 Employees
Headquarters location
New York, NY, US
Year founded
2014