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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

This role serves as the primary clinical contact for patients and families seeking certain specialized services at The Children's Hospital of Philadelphia that require an additional focus on care coordination.

Children, teens and young adults suffering from a concussion can find expert concussion treatment in the Minds Matter Concussion Program at Children's Hospital of Philadelphia. Our specialized pediatric concussion program provides cutting-edge concussion diagnostics and therapies, and is designed to help patients, families, healthcare providers, school staff and coaches recognize the signs and symptoms of concussions, and support physician-guided recovery with a focus on improving long-term outcomes and preventing future concussions.

This role is charged with assisting new patients in understanding their care plan, coordinating communication between multiple care team members across the care continuum; participating in family meetings; providing patient/family education, and providing care coordination including scheduling appointments and telephone triage.

The role may also assist with development of outreach and research activities for their department.

Triages/manages incoming new and established patient calls/email requests

Assists with the collection and review process for all potential patients.

Works in collaboration with the clinical staff (Medical team, Physical therapy, Social Work, etc.), Out of Area Specialist, Business Offices, to

ensure all aspects of the patients/families care coordination results in an ideal patient experience.

What You Will Do

Patient Navigator Responsibilities

Coordinate care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience at CHOP.

Coordinate a plan of care for referral patients and be the person of contact with their referring health care provider to simplify access, enhance communication and the patient/family experience.

Coordinate a plan of care for new patient referral and serve as primary contact for referral source (referring health care provider and patient).

Collaborate with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.

Case Management and Care Coordination

Assure all pertinent records and studies are available for review; this includes prior testing, imaging and rehabilitation therapies.

Provide the patient/family and the referring physician with updates and pertinent medical information.

Patient Scheduling functions assists schedulers and coordinators in scheduling appointments, both new and follow up, radiology tests, etc.

Strategic Planning / Outreach

Develop and Implement strategies to increase utilization of CHOP's specialized programs and health care providers within the department where applicable.

Identify and evaluate new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analysis.

Identify, design and implement new strategies that will increase service utilization. Maintain a thorough knowledge of the market and assist in the development of marketing strategies.

Develop, refine and update referral tools such as patient family education, educational videos and Web Site.

Develop and maintain relationships with local School Re-entry Programs, as well as school nurses and other school officials where applicable.

Network with patients / families through developing a social media support group strategy, organizing support groups, leveraging national and local organizations, and encouraging word of mouth marketing.

Data Management

Develop and maintain physician/referral contact database

Capture, track and develop reporting mechanisms on key indicators

Help to develop and maintain specialized care registries

Help to maintain EMR templates and update as necessary

Participate in the triage and possible enrollment of patients into research studies

Additional duties as deemed necessary.

Education Qualifications

Bachelor's Degree Nursing Required

Master's Degree Preferred

Experience Qualifications

At least two (2) years of nursing experience Required

At least four (4) years of nursing experience Preferred or

Previous experience in pediatrics Preferred

Skills and Abilities

Intermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel)

Basic knowledge of database programs and data management concepts

Excellent verbal and written communications skills

Excellent customer service skills

Strong interpersonal skills

Strong time management skills

Strong organizational skills

Ability to maintain confidentiality and professionalism

Ability to work independently with minimal supervision

Ability to gather, analyze and make recommendations/decisions based on data

Ability to convey complex or technical information in an easy to understand manner

Ability to collaborate with stakeholders at all levels

Ability to be flexible and adaptable to change

Ability to travel on a local, regional and national level as needed

Licenses and Certifications

Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or

Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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