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Department: Library
Position Title: Library Student Assistant
Position Level: Level I - Entry-Level
Developmental Focus: Explore & Build
Wage Tier: Level I
Economic Mobility Pathway: Pathway 6 - Liberal Arts, Communications & Creative Industries
Placement Type: Federal Work-Study
Location: On Campus - Library, Building 3, Room 211
Number of Positions: 2
Recommended Hours: Weekday, on-campus coverage based on student academic schedules and Library needs
Maximum Hours: 18.5 hours per week
Supervisor: Ted Intarabumrung
Position Summary
The Library Student Assistant provides entry-level customer service, circulation, technology, and general operational support in the RCC Library. Working under Library staff supervision, students assist RCC students and faculty at the circulation desk, help maintain organized shelves and displays, provide basic technology assistance, and complete other routine library assignments. The role is designed to build foundational skills in customer service, information support, technology, organization, communication, and workplace professionalism.
Federal Work-Study Responsibilities
Greet library users and provide routine directional information about library spaces and services.
Shelve, straighten, sort, and organize library materials according to established procedures.
Assist with basic circulation, printing, scanning, copying, and computer-use questions as authorized.
Prepare displays, handouts, and materials for library programs.
Maintain routine usage, inventory, or work records as assigned.
Refer research-intensive, account, policy, or specialized information requests to library staff.
Federal Work-Study Eligibility
Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
Complete all required student-employment and payroll documentation before beginning work.
Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.
Requirements:
Required Qualifications
Currently enrolled RCC student in good standing and eligible for Federal Work-Study.
No specific major or prior library employment experience required.
Strong customer-service and interpersonal skills.
Detail-oriented, reliable, organized, and able to follow established procedures.
Working knowledge of computers and common digital devices.
Ability to communicate professionally with students, faculty, staff, and visitors.
Willingness to learn Library systems, procedures, resources, and service expectations.
Preferred Qualifications
Familiarity with PCs, Macs, and mobile devices.
Familiarity with MyRCC, Pharos, and RCC email systems.
Practical experience with Microsoft Word, PowerPoint, and Excel.
Previous customer-service, office, technology-support, or library experience.
Additional Information:
Federal Work-Study Compliance Notes
This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.
FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.
Students and supervisors are responsible for monitoring scheduled hours so the student does not exceed the approved FWS award or institutional work-hour limits.
Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.
Student Learning & Professional Development Outcomes
By successfully completing this position, the student should strengthen their ability to:
Provide professional customer service in an academic environment.
Support routine library circulation and information-service functions.
Assist users with basic technology and common College systems.
Organize materials and maintain accurate, orderly workspaces.
Communicate effectively with students, faculty, staff, and visitors.
Recognize when a question or technical issue requires escalation to professional staff.
Demonstrate reliability, attention to detail, teamwork, time management, and workplace professionalism.
Funding & Scheduling Structure
Two Library Student Assistant placements are authorized through Federal Work-Study. In accordance with RCC's student employment structure, FWS students in this role are assigned to on-campus weekday coverage only. Individual schedules will be established around academic commitments and Library operational needs. Students may work no more than 18.5 hours per week.
Supervision & Performance
The Library Student Assistant reports to Ted Intarabumrung or another designated Library supervisor. Students will receive role-specific training, regular supervision, feedback, and professional-development opportunities. Student employees must follow RCC Student Employment and Library policies and procedures. Performance concerns will be addressed through RCC's progressive intervention process.
Application Instructions:
All applicants must apply online by submitting:
Cover Letter
Resume
Names and contact information for three (3) professional references
Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.
After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.
Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or pnoel1@rcc.mass.edu.
ADA Compliance:
The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at hrstaff@rcc.mass.edu.