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Ramp Agent Jobs in Springfield, MA (NOW HIRING)

Dinamic AS Group

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Customer Service Agent At Dinamic AS Group, we believe exceptional events are built by exceptional people. We specialize in delivering high-quality event experiences through professionalism, teamwork ...

Lumek Visuals

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

Introduction We are looking for a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who enjoy ...

Dinamic AS Group

Customer Service Agent

Hartford, CT · On-site

We are seeking a motivated and customer-focused Customer Service Agent to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing ...

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

We are seeking a motivated and customer-focused Customer Service Agent to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing ...

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

We are seeking a motivated and customer-focused Customer Service Agent to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing ...

RE/MAX Generations

Real Estate Sales Agent

Springfield, MA · On-site

$48K - $196K/yr

As a Real Estate Agent with us, you will: * Engage Consistently with Leads: Maximize sales potential through strategic and persistent lead follow-up. * Build Client Relationships: Understand clients ...

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Showing results 21-40

All JobsRamp Agent JobsRamp Agent Jobs in Springfield, MA

Ramp Agent information

See Springfield, MA salary details

$10

$16

$21

How much do ramp agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for ramp agent in Springfield, MA is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.22 per hour, depending on experience, location, and employer.

What is a ramp agent?

Ramp agents are airport ground support workers who are responsible for handling baggage, guiding aircraft to and from gates, operating ground service equipment, and ensuring the safe and efficient movement of aircraft on the ramp area. They play a crucial role in loading and unloading luggage, cargo, and mail, as well as marshaling planes, de-icing, and performing safety checks. Ramp agents work outdoors in all weather conditions and must follow strict safety procedures to support smooth airport operations.

What does a ramp agent do?

The job of a ramp agent is to help load and unload cargo or baggage, direct and service aircraft, and perform other tasks in and around the airport ramp. The airport ramp—also known as the apron—is the part of the airport where planes are parked, refueled, loaded, unloaded, and boarded by passengers at the gate. A ramp agent oversees operations in this area to ensure planes remain on schedule and address any problems as quickly as possible. They move inside the airport when necessary, ensure each gate is clear when an aircraft approaches, keep watch for stray luggage, guide planes and passengers, and provide other services for each airplane. The primary qualifications to become a ramp agent are strong communication skills and a high school diploma.

What are some common challenges ramp agents face during their shifts and how can they overcome them?

Ramp Agents often work in fast-paced, physically demanding environments and may face challenges such as inclement weather, tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft handling. Staying organized, maintaining clear communication with colleagues, and adhering strictly to safety protocols are essential for overcoming these hurdles. Many employers provide thorough training and ongoing support to help Ramp Agents adapt and perform their duties effectively, even under pressure.

What are the key skills and qualifications needed to thrive as a ramp agent, and why are they important?

To thrive as a Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often supported by airport security clearance. Familiarity with ground support equipment, baggage handling systems, and safety protocols is crucial. Strong teamwork, effective communication, and the ability to work efficiently under pressure help ramp agents excel in coordinating timely aircraft operations. These skills ensure safe, efficient luggage handling and aircraft turnaround, directly impacting airline schedules and passenger satisfaction.

What is the difference between Ramp Agent vs Baggage Handler?

AspectRamp AgentBaggage Handler
CredentialsHigh school diploma or equivalent, safety trainingHigh school diploma or equivalent, safety training
Work EnvironmentAirport tarmac, aircraft loading areasAirport baggage claim areas, tarmac
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job FocusAircraft ground support, cargo, safetyBaggage handling, loading/unloading

Both Ramp Agents and Baggage Handlers work in airport ground operations, often overlapping in safety and physical tasks. Ramp Agents focus on aircraft support, cargo, and safety procedures, while Baggage Handlers specialize in managing passenger luggage. Understanding these differences helps job seekers find the right role in airport ground services.

Do ramp agents make good money?

Ramp agents typically earn an hourly wage that varies by location and experience, with median pay around $15 to $20 per hour. Some positions offer additional benefits such as overtime pay, shift differentials, and opportunities for advancement, which can increase overall compensation.

Is it hard to get hired as a ramp agent?

Getting hired as a ramp agent can be competitive, as many airports and airlines seek candidates with physical stamina, attention to safety protocols, and the ability to work in a fast-paced environment. Prior experience or certifications such as OSHA training can improve chances, but entry-level positions are often available for those willing to meet the physical and background requirements.
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Cities near Springfield, MA with the most Ramp Agent job openings:

Ramp Agent jobs near you
Infographic showing various Ramp Agent job openings in Springfield, MA as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $34,627 per year, or $16.6 per hour.

Customer Service Agent

Dinamic AS Group

Hartford, CT • On-site

$34K - $39K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Agent

At Dinamic AS Group, we believe exceptional events are built by exceptional people. We specialize in delivering high-quality event experiences through professionalism, teamwork, and outstanding service. Our team is dedicated to creating memorable experiences while providing employees with opportunities to grow, develop new skills, and build rewarding careers in a collaborative environment.

Job Description

We are seeking a motivated and customer-focused Customer Service Agent to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing outstanding service, resolving inquiries, and ensuring every interaction reflects our commitment to excellence. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a collaborative environment.

Responsibilities

  • Deliver professional and friendly customer service to clients and visitors.
  • Respond to customer inquiries with accuracy and efficiency.
  • Resolve customer concerns while maintaining a positive experience.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal departments to ensure timely solutions.
  • Assist customers with product and service information.
  • Support daily administrative and operational activities as needed.
  • Uphold company standards for professionalism and customer satisfaction.
Qualifications
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Positive attitude with a customer-first mindset.
  • Strong organizational and multitasking skills.
  • Ability to work effectively in a team environment.
  • Detail-oriented with effective problem-solving skills.
  • Basic computer proficiency and willingness to learn new systems.
  • Professional demeanor and strong work ethic.
Additional Information
  • Competitive salary: $34,000 – $39,000 annually.
  • Career growth and advancement opportunities.
  • Comprehensive training and ongoing professional development.
  • Supportive and collaborative work environment.
  • Skill development through hands-on experience and mentorship.
  • Stable full-time position with long-term career potential.
  • Performance recognition and opportunities for increased responsibility

Apply