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Ramp Agent Jobs in Springfield, MA (NOW HIRING)

Framebridge

Customer Advocacy Agent, Holyoke MA

Holyoke, MA

$15.25 - $20.50/hr

Job Title Customer Advocacy Agent, Holyoke MA Customer Advocacy Agent Location: Holyoke, MA Who We Are At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience ...

Framebridge

Customer Advocacy Agent, Holyoke MA

Holyoke, MA · On-site

$15.25 - $20.50/hr

Job Title Customer Advocacy Agent, Holyoke MA Customer Advocacy Agent Location: Holyoke, MA Who We Are At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience ...

The Hirsh Agency

Remote Sales Agent

Hartford, CT · On-site

How about TODAY being the day you take back your life and secure your future? The finance industry makes more millionaires than any other industry in the World! My name is Beau, founder and owner of ...

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All JobsRamp Agent JobsRamp Agent Jobs in Springfield, MA

Ramp Agent information

See Springfield, MA salary details

$10

$16

$21

How much do ramp agent jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for ramp agent in Springfield, MA is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges Ramp Agents face during their shifts, and how can they overcome them?

Ramp Agents often work in fast-paced, physically demanding environments and may face challenges such as inclement weather, tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft handling. Staying organized, maintaining clear communication with colleagues, and adhering strictly to safety protocols are essential for overcoming these hurdles. Many employers provide thorough training and ongoing support to help Ramp Agents adapt and perform their duties effectively, even under pressure.

What is the difference between Ramp Agent vs Baggage Handler?

AspectRamp AgentBaggage Handler
CredentialsHigh school diploma or equivalent, safety trainingHigh school diploma or equivalent, safety training
Work EnvironmentAirport tarmac, aircraft loading areasAirport baggage claim areas, tarmac
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job FocusAircraft ground support, cargo, safetyBaggage handling, loading/unloading

Both Ramp Agents and Baggage Handlers work in airport ground operations, often overlapping in safety and physical tasks. Ramp Agents focus on aircraft support, cargo, and safety procedures, while Baggage Handlers specialize in managing passenger luggage. Understanding these differences helps job seekers find the right role in airport ground services.

What are ramp agents?

Ramp agents are airport ground support workers who are responsible for handling baggage, guiding aircraft to and from gates, operating ground service equipment, and ensuring the safe and efficient movement of aircraft on the ramp area. They play a crucial role in loading and unloading luggage, cargo, and mail, as well as marshaling planes, de-icing, and performing safety checks. Ramp agents work outdoors in all weather conditions and must follow strict safety procedures to support smooth airport operations.

What Does a Ramp Agent Do?

The job of a ramp agent is to help load and unload cargo or baggage, direct and service aircraft, and perform other tasks in and around the airport ramp. The airport ramp—also known as the apron—is the part of the airport where planes are parked, refueled, loaded, unloaded, and boarded by passengers at the gate. A ramp agent oversees operations in this area to ensure planes remain on schedule and address any problems as quickly as possible. They move inside the airport when necessary, ensure each gate is clear when an aircraft approaches, keep watch for stray luggage, guide planes and passengers, and provide other services for each airplane. The primary qualifications to become a ramp agent are strong communication skills and a high school diploma.

What are the key skills and qualifications needed to thrive as a Ramp Agent, and why are they important?

To thrive as a Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often supported by airport security clearance. Familiarity with ground support equipment, baggage handling systems, and safety protocols is crucial. Strong teamwork, effective communication, and the ability to work efficiently under pressure help ramp agents excel in coordinating timely aircraft operations. These skills ensure safe, efficient luggage handling and aircraft turnaround, directly impacting airline schedules and passenger satisfaction.
More about Ramp Agent jobs
What are the most commonly searched types of Ramp Agent jobs in Springfield, MA? The most popular types of Ramp Agent jobs in Springfield, MA are:
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What cities near Springfield, MA are hiring for Ramp Agent jobs? Cities near Springfield, MA with the most Ramp Agent job openings:
Ramp Agent jobs near you
Infographic showing various Ramp Agent job openings in Springfield, MA as of July 2026, with employment types broken down into 35% Full Time, 60% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $34,627 per year, or $16.6 per hour.

Customer Service Representative - State Farm Agent Team Member

Christopher Schoelen - State Farm Agent

Suffield, CT • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Benefits:
  • Hiring bonus
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k) matching
  • Dental insurance
  • Vision insurance

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Christopher Schoelen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.