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Railway Ticket Jobs (NOW HIRING)

Xanterra

Ticket Agent - Full Time Seasonal

Williams, AZ · On-site

$17.85/hr

Why the Grand Canyon Railway? We are a welcoming community who work hard, share a real passion for ... Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter.

Xanterra

Ticket Agent Seating -Seasonal

Williams, AZ · On-site

$14.25 - $17.75/hr

Overview Why the Grand Canyon Railway? We are a welcoming community who work hard, share a real ... Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter.

Patriot Rail

Rail Bike Lead Seasonal

Laconia, NH

$22/hr

Must be able to operate a cash register, give correct change and operate our ticket computer system. Must be very organized and details oriented. Knowledge of railroad terms, operations, and ...

Patriot Rail

Rail Bike Lead Seasonal

Laconia, NH · On-site

$22/hr

Must be able to operate a cash register, give correct change and operate our ticket computer system. Must be very organized and details oriented. Knowledge of railroad terms, operations, and ...

Keolis America

Passenger Concierge

Boston, MA

$16.75 - $21.75/hr

Balances ticket sales and Rail Sales with cash receipts. Is responsible for shortages within the guidelines of the Customer Service Department Policy. * Maintains bank in appropriate denominations.

Strasburg Rail Road

Guest Services Representative

Ronks, PA · On-site

$13 - $16/hr

Provide accurate information regarding train schedules, fares, excursions, special events, attractions, and railroad history. * Assist guests with ticket purchases, reservations, seating assignments ...

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Railway Ticket information

What is a railway ticket collector?

Railway ticket collectors are railway employees responsible for checking passengers' tickets on trains and at stations to ensure that everyone has paid the correct fare. They also assist passengers with information about train schedules, routes, and fares, and help maintain order and safety on the train. In some cases, ticket collectors may issue fines to passengers traveling without valid tickets. Their role is essential for the smooth operation and revenue protection of the railway system.

What are the key skills and qualifications needed to thrive as a railway ticket clerk?

To thrive as a Railway Ticket Clerk, you need strong customer service skills, basic math abilities, and at least a high school diploma or equivalent. Familiarity with ticketing systems, point-of-sale (POS) terminals, and scheduling software is typically required. Attention to detail, clear communication, and patience help you handle passenger inquiries and resolve issues efficiently. These skills ensure accurate transactions, positive customer experiences, and smooth station operations.

What are some common challenges faced by railway ticketing agents, and how can applicants prepare to handle them?

Railway ticketing agents often manage high passenger volumes, especially during peak travel times, which can lead to long queues and increased pressure to process transactions quickly and accurately. Applicants should be prepared to handle stressful situations with patience and strong communication skills, as well as adapt to frequent changes in schedules or ticketing systems. Familiarity with digital ticketing platforms and basic problem-solving abilities are valuable, as agents must often resolve booking issues or customer inquiries efficiently. Teamwork is also important, as ticketing agents frequently coordinate with station staff and customer service teams.

What is the difference between Railway Ticket vs Ticketing Agent?

AspectRailway TicketTicketing Agent
Required CredentialsNone or basic train operation knowledgeCustomer service skills, sales experience
Work EnvironmentTrain stations, online platformsTicket counters, travel agencies
Industry UsageRailway companies, transportation sectorTravel agencies, transportation services

Railway Tickets are physical or digital passes used by passengers to board trains, often issued by railway companies. Ticketing Agents, on the other hand, are professionals who sell and manage these tickets at stations or online. While Railway Tickets are the product, Ticketing Agents are the service providers facilitating ticket sales. Both roles are integral to train travel but differ in function and credentials required.

How to get a job as a railway ticket agent?

To become a railway ticket agent, candidates typically need a high school diploma or equivalent and customer service skills. Employment often requires passing background checks and training on ticketing systems and safety procedures; some positions may also require certification or licensing depending on the railway company.
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What cities are hiring for Railway Ticket jobs?

Cities with the most Railway Ticket job openings:

What job categories do people searching Railway Ticket jobs look for?

The top searched job categories for Railway Ticket jobs are:

Railway Ticket jobs near you
Infographic showing various Railway Ticket job openings in the United States as of September 2026, with employment types broken down into 57% Full Time, 36% Part Time, and 7% Nights. Highlights an 100% In-person job distribution.

Ticket Agent - Full Time Seasonal

Williams, AZ • On-site

Xanterra
Traveler Accommodation • 10K+ employees
Learn more about Xanterraexternal

$17.85/hr

Other

Posted 23 days ago

Job description

Overview
Join our Transportation team at the Grand Canyon Railway and Hotel!
Why the Grand Canyon Railway?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.
Job Summary:
This is short term Seasonal position at the Grand Canyon Railway in Williams, Arizona with a season of 11/03/2026 to 1/03/2027. Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.
The Details:
Position Type: Seasonal
Seasonal Dates end date: 1/03/2027
Wage: $17.85 an hour
Employee Benefits & Perks:
  • Free Grand Canyon Railway Train Tickets!
  • Free Employee Run Train Tickets!
  • Property Discounts and More!
  • MEC (Minimal Essential Coverage)
  • Sick Time
Responsibilities
  • Fully understand and support Xanterra's Mission Statement, Cultural Pillars, Community Commitment and Core Values.
  • Daily batching: printing tickets, verifying special requests, processing collection required reservations.
  • Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park
  • Greet walk-up guests and make new reservations.
  • Professionally communicate with all guests about the daily operation and schedule of the train.
  • Answering phones and professionally making phone reservations.
  • Provide information and offer additional services to guests to enhance their stay.
  • Follow all cash handling policies and procedures.
  • Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
  • Maintains organization and flexibility in carrying out daily job duties.
  • Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
  • Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
  • Other duties as assigned.
Qualifications
Minimum Qualifications:
  • Must be at least 16 years of age.
  • One year of customer service experience.
  • One year of cashier experience.
  • One year of computer experience.
Preferred Qualifications:
  • Bi-lingual (English/Spanish/Other) language skills is a plus.
  • Two years of customer service experience in the hospitality industry.
  • Experience with hotel-based reservation systems.
Physical Requirements:
While performing the duties of this job, the employee is:
  • Constantly standing, handling and lifting/carrying items up to 20bs.
  • Frequently walking, reaching outward, squatting/kneeling, bending and pushing/pulling items up to 25lbs.
  • Occasionally sitting, reaching above shoulder, climbing, and crawling, lifting/carrying items weighing up to 100lbs and pushing/pulling items weighing up to 100 lbs.
  • Constantly listening, hearing, seeing, and speaking.
  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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