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Railway Ticket Jobs (NOW HIRING)

Herzog

Ticket Agent

Albuquerque, NM

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

Herzog

Ticket Agent

Albuquerque, NM · On-site

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

Herzog

Ticket Agent

Albuquerque, NM · On-site

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

DAYTON HISTORY

Museum Railroad Operator

Dayton, OH · On-site

Provide a superior guest experience for all guests visiting the Carillon Railroad and Carillon Park ... Communicates effectively with Guest Services and Ticket Sales teams to maintain run schedule and ...

Keolis America

Passenger Concierge

Boston, MA

$16.75 - $21.75/hr

Balances ticket sales and Rail Sales with cash receipts. Is responsible for shortages within the guidelines of the Customer Service Department Policy. * Maintains bank in appropriate denominations.

Profile Mountain Holdings dba Conway Scenic Railroad

Be Seen First

Ticket Office Manager

Portland, ME · On-site

$20/hr

Group Coordinator and Ticket Office Manager. Group Coordinator : This portion of the job requires excellent communication skills, organizational skills, and customer service skills, as well as ...

Strasburg Rail Road

Guest Services Representative

Ronks, PA · On-site

$13 - $16/hr

Provide accurate information regarding train schedules, fares, excursions, special events, attractions, and railroad history. * Assist guests with ticket purchases, reservations, seating assignments ...

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Railway Ticket information

What is the difference between Railway Ticket vs Ticketing Agent?

AspectRailway TicketTicketing Agent
Required CredentialsNone or basic train operation knowledgeCustomer service skills, sales experience
Work EnvironmentTrain stations, online platformsTicket counters, travel agencies
Industry UsageRailway companies, transportation sectorTravel agencies, transportation services

Railway Tickets are physical or digital passes used by passengers to board trains, often issued by railway companies. Ticketing Agents, on the other hand, are professionals who sell and manage these tickets at stations or online. While Railway Tickets are the product, Ticketing Agents are the service providers facilitating ticket sales. Both roles are integral to train travel but differ in function and credentials required.

What are some common challenges faced by railway ticketing agents, and how can applicants prepare to handle them?

Railway ticketing agents often manage high passenger volumes, especially during peak travel times, which can lead to long queues and increased pressure to process transactions quickly and accurately. Applicants should be prepared to handle stressful situations with patience and strong communication skills, as well as adapt to frequent changes in schedules or ticketing systems. Familiarity with digital ticketing platforms and basic problem-solving abilities are valuable, as agents must often resolve booking issues or customer inquiries efficiently. Teamwork is also important, as ticketing agents frequently coordinate with station staff and customer service teams.

How to get a job as a railway ticket agent?

To become a railway ticket agent, candidates typically need a high school diploma or equivalent and customer service skills. Employment often requires passing background checks and training on ticketing systems and safety procedures; some positions may also require certification or familiarity with reservation software.

What are the key skills and qualifications needed to thrive as a railway ticket clerk?

To thrive as a Railway Ticket Clerk, you need strong customer service skills, basic math abilities, and at least a high school diploma or equivalent. Familiarity with ticketing systems, point-of-sale (POS) terminals, and scheduling software is typically required. Attention to detail, clear communication, and patience help you handle passenger inquiries and resolve issues efficiently. These skills ensure accurate transactions, positive customer experiences, and smooth station operations.

What is a railway ticket collector?

Railway ticket collectors are railway employees responsible for checking passengers' tickets on trains and at stations to ensure that everyone has paid the correct fare. They also assist passengers with information about train schedules, routes, and fares, and help maintain order and safety on the train. In some cases, ticket collectors may issue fines to passengers traveling without valid tickets. Their role is essential for the smooth operation and revenue protection of the railway system.
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Railway Ticket jobs near you
Infographic showing various Railway Ticket job openings in the United States as of August 2026, with employment types broken down into 70% Full Time, 23% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Reservations and Ticket Agent

Royal Gorge Route Railroad

Canon City, CO • On-site

$15.16/hr

Full-time

Posted 9 days ago

Job description

Description:
Ticket Agent/Reservationist Job Description
Reports To: Sales Manager
FLSA Status: Hourly - nonexempt
Prepared By: HR Director
Prepared Date: 3/31/26
Compensation: $15.16 per hour
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado's hidden gem-with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding-all without battling I-70 traffic. The best part? You'll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We're looking for Tickets & Reservations Agents who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That's why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary: The objectives of the Reservationist/Ticket Agent position are providing outstanding customer service to guests by asking questions, listening to requests, and determining their needs to assist them in making their purchase decision. Ensure guests feel welcome and valued at all times.
Essential Functions
Customer Service
• Greet and acknowledge guests
• Maintain a welcoming environment
• Be proactive in offering help to guests
• Exert patience with guests
• Listening and speaking skills
• Maintain updated knowledge of the train and surrounding geographical area
• Proper phone etiquette
Administrative/Financial
• Accountable for accurate financial transactions and reconciliations
• Beginning and end of day cash drawers, counting money, balance cash drawers, bank deposits, and necessary paperwork
• Accurately compute sales charges, process cash and credit transactions, and refunds (when applicable)
• Maintain accurate and timely records
Ticket Sales
• Maintain understanding and updated knowledge of rates, policies, and special passes
• Use suggestive selling skills
• Be professional, friendly, and courteous
Work Area Maintenance
• Responsible for the overall appearance of the reservations workspace and the ticket office
• Other duties as assigned by management
Education/Minimum Requirements
• High school diploma
• Prior experience in a reservations/secretary position desired but not required
Skills/Aptitudes
• Effective and strong communication skills, both verbally and in writing
• Presentation and public speaking skills
• Strong organizational skills
• Ability to multi-task
• Solid knowledge and experience with computer applications, including Microsoft Office, Excel, and the Internet
Working Conditions/Essential Job Functions
• Fast-paced environment that is subject to numerous priorities or schedule changes, in addition to short notice activity including long days, weekends, and holidays
• Occasional bending, lifting, and carrying of boxes/office equipment
• Probable long periods of standing or sitting
• Light cleaning/organization of office area

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