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Railway Ticket Jobs (NOW HIRING)

Herzog

Ticket Agent

Albuquerque, NM

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

Herzog

Ticket Agent

Albuquerque, NM · On-site

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

Herzog

Ticket Agent

Albuquerque, NM · On-site

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

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Railway Ticket information

What is a railway ticket collector?

Railway ticket collectors are railway employees responsible for checking passengers' tickets on trains and at stations to ensure that everyone has paid the correct fare. They also assist passengers with information about train schedules, routes, and fares, and help maintain order and safety on the train. In some cases, ticket collectors may issue fines to passengers traveling without valid tickets. Their role is essential for the smooth operation and revenue protection of the railway system.

What are the key skills and qualifications needed to thrive as a railway ticket clerk?

To thrive as a Railway Ticket Clerk, you need strong customer service skills, basic math abilities, and at least a high school diploma or equivalent. Familiarity with ticketing systems, point-of-sale (POS) terminals, and scheduling software is typically required. Attention to detail, clear communication, and patience help you handle passenger inquiries and resolve issues efficiently. These skills ensure accurate transactions, positive customer experiences, and smooth station operations.

What are some common challenges faced by railway ticketing agents, and how can applicants prepare to handle them?

Railway ticketing agents often manage high passenger volumes, especially during peak travel times, which can lead to long queues and increased pressure to process transactions quickly and accurately. Applicants should be prepared to handle stressful situations with patience and strong communication skills, as well as adapt to frequent changes in schedules or ticketing systems. Familiarity with digital ticketing platforms and basic problem-solving abilities are valuable, as agents must often resolve booking issues or customer inquiries efficiently. Teamwork is also important, as ticketing agents frequently coordinate with station staff and customer service teams.

What is the difference between Railway Ticket vs Ticketing Agent?

AspectRailway TicketTicketing Agent
Required CredentialsNone or basic train operation knowledgeCustomer service skills, sales experience
Work EnvironmentTrain stations, online platformsTicket counters, travel agencies
Industry UsageRailway companies, transportation sectorTravel agencies, transportation services

Railway Tickets are physical or digital passes used by passengers to board trains, often issued by railway companies. Ticketing Agents, on the other hand, are professionals who sell and manage these tickets at stations or online. While Railway Tickets are the product, Ticketing Agents are the service providers facilitating ticket sales. Both roles are integral to train travel but differ in function and credentials required.

How to get a job as a railway ticket agent?

To become a railway ticket agent, candidates typically need a high school diploma or equivalent and customer service skills. Employment often requires passing background checks and training on ticketing systems and safety procedures; some positions may also require certification or licensing depending on the railway company.
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What cities are hiring for Railway Ticket jobs?

Cities with the most Railway Ticket job openings:

What job categories do people searching Railway Ticket jobs look for?

The top searched job categories for Railway Ticket jobs are:

Railway Ticket jobs near you
Infographic showing various Railway Ticket job openings in the United States as of September 2026, with employment types broken down into 57% Full Time, 36% Part Time, and 7% Nights. Highlights an 100% In-person job distribution.

Cog Railway - Ticket Agent (Seasonal)

Colorado Springs, CO • On-site

The Broadmoor Hotel
See more jobs at The Broadmoor Hotelexternal

$15.50/hr

Temporary

Medical, Dental, Retirement

Posted 21 days ago

The Broadmoor rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Title: Cog Railway - Ticket Agent (Seasonal)
Job Pay Rate: $15.50/Hr.
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Cog Railway team, this role will assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book tickets.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
  • Sell tickets, handle cash and credit cards.
  • Utilize RocketRez reservation and ticketing system.
  • Responsible for making proper reservations for the Cog Railway.
  • Responsible for cleanliness of work area.
  • Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
  • Must be able to communicate politely and effectively in person, by phone, and over email.
  • Direct customers to boarding areas on depot platform.
  • Assist with ticket scanning as customers board trains.
  • Knowledgeable about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
  • Willingness to work in a fast-paced, team-oriented environment
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
  • Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
  • Basic computer and typing skills. Cash handling a plus.
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Strong interpersonal communication skills.
  • High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience.
  • Work schedule is non-standard. Weekends and holidays required, some night and early morning work may be required. Workload is seasonable with peak work coming in the summer between Memorial Day and Labor Day.
  • Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times. Employee may work near diesel engines and train horns.
  • Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*Reasonable accommodations will be made for individuals with disabilities*
Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
  • Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
  • Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

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