ZipRecruiter

Log In

1

Railroad Agent Jobs (NOW HIRING)

BNSF Railway

Special Agent - Belen, NM

Belen, NM · On-site

$90K - $99K/yr

Perform aggressive crime prevention patrol of facilities, railroad property and trains, with ... Special Agent • Must have a valid driver's license • Must be willing and able to travel as ...

BNSF Railway

Special Agent - Gallup, NM

Gallup, NM · On-site

$90K - $103K/yr

Perform aggressive crime prevention patrol of facilities, railroad property and trains, with ... Special Agent • Must have a valid driver's license • Must be willing and able to travel as ...

BNSF Railway

Special Agent - Seattle, WA

Seattle, WA · On-site

Perform aggressive crime prevention patrol of facilities, railroad property and trains, with ... Special Agent • Must have a valid driver's license • Must be willing and able to travel as ...

next page

Showing results 1-20

All JobsTravel JobsRailroad JobsRailroad Agent Jobs

Railroad Agent information

What is a railroad agent?

Railroad agents are professionals who manage the operations and logistics of rail transportation at stations or terminals. They are responsible for coordinating the arrival and departure of trains, handling cargo and freight documentation, assisting passengers, and ensuring compliance with safety regulations. Railroad agents also communicate with train crews and other staff to ensure smooth and efficient service. Their role is crucial in maintaining the timely and safe movement of goods and people by rail. The job may also involve customer service and administrative duties.

What are the key skills and qualifications needed to thrive as a railroad agent, and why are they important?

To thrive as a Railroad Agent, you need strong organizational skills, knowledge of transportation logistics, and typically a high school diploma or equivalent. Familiarity with scheduling software, freight management systems, and regulatory compliance tools is often required. Excellent communication, problem-solving, and customer service skills help agents effectively coordinate with clients, crews, and other stakeholders. These abilities are crucial for ensuring efficient rail operations, safety, and customer satisfaction in a time-sensitive industry.

What are some typical challenges faced by railroad agents in coordinating train schedules and freight logistics?

Railroad Agents often face the challenge of balancing timely train departures and arrivals with last-minute schedule changes, equipment availability, and unexpected delays such as weather or mechanical issues. Effective communication and quick decision-making are crucial, as agents must coordinate with conductors, engineers, yard crews, and customers to ensure efficient rail operations. They also need to manage freight documentation and compliance with safety regulations, making attention to detail and adaptability essential skills for success in this role.

What is the difference between Railroad Agent vs Railroad Clerk?

AspectRailroad AgentRailroad Clerk
CredentialsHigh school diploma, sometimes additional certificationsHigh school diploma, basic administrative skills
Work EnvironmentField and office, interacting with customers and staffOffice setting, handling paperwork and data entry
Industry UsageCustomer service, ticketing, and schedulingRecord keeping, billing, and administrative support

Railroad Agents and Railroad Clerks both work within the railroad industry, but their roles differ. Railroad Agents focus on customer interactions, ticketing, and operational coordination, often working both in the field and office. Railroad Clerks primarily handle administrative tasks, record keeping, and data entry in office settings. While their credentials and work environments overlap, their core responsibilities are distinct, making each role vital to railroad operations.

More about Railroad Agent jobs

What states have the most Railroad Agent jobs?

States with the most job openings for Railroad Agent jobs include:

What are popular job titles related to Railroad Agent jobs?

For Railroad Agent jobs, the most frequently searched job titles are:

Railroad Agent jobs near you
Infographic showing various Railroad Agent job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, and 11% Temporary. Highlights an 89% In-person, and 11% Remote job distribution.

Cog Railway - Ticket Agent (Seasonal)

Colorado Springs, CO • On-site

The Broadmoor Hotel
See more jobs at The Broadmoor Hotelexternal

$15.50/hr

Temporary

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.

The Broadmoor rating

8.1

Company rating: 8.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Title: Cog Railway - Ticket Agent (Seasonal)
Job Pay Rate: $15.50/Hr.
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Cog Railway team, this role will assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book tickets.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
  • Sell tickets, handle cash and credit cards.
  • Utilize RocketRez reservation and ticketing system.
  • Responsible for making proper reservations for the Cog Railway.
  • Responsible for cleanliness of work area.
  • Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
  • Must be able to communicate politely and effectively in person, by phone, and over email.
  • Direct customers to boarding areas on depot platform.
  • Assist with ticket scanning as customers board trains.
  • Knowledgeable about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
  • Willingness to work in a fast-paced, team-oriented environment
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
  • Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
  • Basic computer and typing skills. Cash handling a plus.
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Strong interpersonal communication skills.
  • High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience.
  • Work schedule is non-standard. Weekends and holidays required, some night and early morning work may be required. Workload is seasonable with peak work coming in the summer between Memorial Day and Labor Day.
  • Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times. Employee may work near diesel engines and train horns.
  • Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*Reasonable accommodations will be made for individuals with disabilities*
Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
  • Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
  • Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

What The Broadmoor employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply