Rail Operations Manager Jobs in Massachusetts (NOW HIRING)

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.

Essential Duties and Responsibilities:

The role of the Warehouse Supervisor for the Base locations is to oversee the efficient, safe and high quality operation of the storerooms to ensure delivery of exceptional performance to MBTA Bus and Rail operations and create an engaging work environment for our associates.

Warehouse Supervisor will be expected to learn, fully understand, work within and lead “The Unipart Way” while adopting lean management principles and approach.

Responsibilities

• Ensure delivery of exceptional service to the MBTA Bus and Rail operations
• Supervise, organize, direct and train employees to deliver high quality services, leading by example and activity engaging employees in the storerooms to deliver all KPIs and levels of customer satisfaction, quality, delivery and cost, driving the operation toward customer excellence
• Schedule and oversee warehouse team to ensure proper coverage of all storeroom locations at all times, meet volume demands and manage the flow and quality of the work to maximize efficiency and minimize overtime
• Monitor and manage the departmental goals to deliver service improvement and efficiency
• Ensure Environmental, Health & Safety, and Security requirements are met by complying with MBTA and Group policies and procedures and all relevant legal regulations
• Maintain a safe, healthy & secure work environment by establishing, following and enforcing Unipart standards and procedures.
• Knowledgeable in company policies and handbook to ensure compliance, holding all associates accountable
• Ensure Customer Service requests are responded to and resolved with SLA requirements and through the proper channels
• Prepare and lead daily and weekly team briefings utilizing the Communications Cell (Comm Cell), encouraging suggestions, identification of goals and achievement of objectives ensuring regular and effective two way communication.
• Develop and implement action plans to rectify any off-target KPI and SLA performance, proving relevant and timely updates of progress to key stakeholders
• Utilize visual management tools and ensure they are being used effectively to drive business decisions
• Establish a positive working relationship with internal and external stakeholders
• Oversee the recruitment, selection and onboarding of employees into the operations
• Responsible for accurate time keeping records of staff on weekly basis, including ensuring Company policies are adhered to at all times.

Other

• Maintain a professional and business like appearance at all times, ensuring promptness at meetings
• Maintain confidentiality
• Identify areas for personal development to improve performance in role and actively seek ways to improve
• Other duties as may be assigned
• Travel to base storeroom locations (100% travel required)

Education and/or Work Experience Requirements:

• Bachelor’s Degree or equivalent experience
• 3+ years of previous supervisory experience
• 5 years of Warehouse and Distribution experience, specifically around Inventory
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Intermediate knowledge of Warehouse Management Systems (WMS), Oracle or SAP Preferred
• Intermediate Microsoft Excel knowledge
• Ability to take ownership and responsibility to achieve desired results and KPIs
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to deal with conflict and maintain a engaged and productive work environment ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to deal with conflict and maintain a engaged and productive work environment
• Ability and willingness to be flexible with working hours to meet operating needs of the business
• Valid Driver’s License with a clean driving record

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Ability to lift, climb, bend, twist, stoop for long periods of time
• Ability to walk the entire floor for the length of shift and stand for long periods of time

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, extreme heat or cold. The noise level in the work environment is usually moderate.

EEO Statement

Unipart is an equal opportunity employer. It is the policy of the Company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, gender, sexual orientations, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.