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Position: Director of Clubhouse Operations

Reports To: General Manager/COO

FLSA Category: Exempt

Location: Meadowbrook Country Club
Northville, Michigan

About Meadowbrook Country Club

Founded in 1916, Meadowbrook Country Club is a premier, member-owned private club located in one of Metro Detroit's most sought-after areas, Northville, Michigan. Following more than $35 million in capital improvements since 2017, Meadowbrook is one of the most vibrant and well-appointed private clubs in the Midwest. The Club blends timeless tradition with modern sophistication, offering a championship golf course (ranked #7 Best Course in Michigan by Golfweek Magazine), multiple dining venues, vibrant racquet and aquatics programs, and a dynamic calendar of social and family-centered activities. The Club operates fully for 10 months of the year, with January and February serving as the maintenance and planning months for the upcoming busy operational season.
Meadowbrook CC is operationally led by an exceptional and newly hired GM/COO, who is a Past President of the NYS CMAA Chapter and former Club Manager of the Year (2024). The Club's governance includes a nine-member elected Board of Directors and six Club Committees, providing clear governance and empowering professional management. The Club's member culture is defined by connection, consistency, and pride—honoring its rich heritage while fostering a fun, inclusive, and family-oriented environment that members cherish for its reliability, warmth, and sense of belonging. The Club's staff working culture is characterized as having a culture of excellence, rooted in the core values of teamwork, respect, selfless service, and continuous improvement.

Club Facts

• 680 Total Members; 325 Class A Golf Members, 125 Social Members (waiting lists)
• $12.8 million total revenue
• $3.9 million food & beverage revenue
• 25,000 golf rounds annually
• 51 – average age of a member
• Three distinct a la carte dining rooms, multiple bars and patios, a pool café, and a halfway house
• New golf performance center with full bar and lounge
• New ballroom with 350-person capacity
• Full aquatics program with 3 pools and 100+ kids swim team
• Vibrant racquets program with brand new courts (2 clay, 2 hard, 4 pickleball, and a dedicated Racquets House / Tennis Pro-Shop)
• 57 full-time staff; 211 total staff during peak season

Position Summary

The Director of Clubhouse Operations serves as the “Right-Hand Leader” to the Club's newly hired and industry-leading GM/Chief Operating Officer. The Director of Clubhouse Operations will serve on the Club's Executive Management Team along with the Director of Golf, Director of Agronomy, Director of Finance, Director of HR, Executive Chef, Director of Membership and Marketing, Director of Racquets, and Director of Aquatics. Reporting to the GM/COO, the Director of Clubhouse Operations leads and is responsible for front-of-house services in F&B, reception, housekeeping, facilities, Club events, and all locker room services. This individual leader ensures an elevated, consistent, and engaging member and staff experience across every responsible facet of Club life at MCC, with the greatest emphasis on food and beverage.

The Director of Clubhouse Operations will be visible, hands-on, and engaging, embodying professionalism and operational excellence. The GM/COO will guide, challenge, and mentor this Club leader to better understand and deliver inspired leadership, sound business judgment, and a deep commitment to service, staff development, and continuous improvement. This Director is to have aspirations of becoming a General Manager in the club industry and the current GM/COO will develop him/her toward that professional aspiration.

Reporting Structure

• Reports To: General Manager / Chief Operating Officer
• Executive Role: Member of Senior Leadership Team
• Director of Clubhouse Operations Direct Reports: F&B Manager, Beverage Manager, Head Receptionist, Director of Events, Housekeeping Manager, Men's & Women's Locker Room Managers/Attendants, Director of Facilities
  

Why This Opportunity

This is an outstanding opportunity for a service-oriented hospitality leader to play a meaningful role at one of Michigan's most cherished and respected private clubs. The Director of Clubhouse Operations will work closely with the GM/COO and will have first-hand exposure and involvement with several Club Committees as well as the Board of Directors. This executive-level position will lead a team of Department Heads, Managers, and Staff and will play a critical role in shaping the team's culture, operational excellence, and the Club's overall success.

The Director of Clubhouse Operations has direct leadership responsibility for the following departments:

Front-of-House Food & Beverage Operations

• Dining Rooms and Bar Managers
• Servers, Bartenders, Bussers, Hosts/Hostesses
• Pool Café and Patio Bar
• Halfway House

Member Services

• Receptionist and Front Desk Staff

Clubhouse and Adjacent Member Service Facilities

• Director of Facilities and his team of engineers

Private and Club Events

• Director of Events and the service team that delivers all event experiences

Locker Room Operations

• Men's & Women's Locker Room Managers & Attendants

Key Responsibilities

Leadership & Management

• The responsibilities for this leadership position begin with a strong food and beverage knowledge and experience, including the skill in leading a f&b team in delivering consistent products and service excellently, day in and day out.
• Provide direct leadership, supervision, and accountability for assigned department heads, managers, and staff.
• Set clear expectations for performance, service standards, professionalism, and conduct.
• Participate actively in Department Head and Senior Leadership Team meetings and operational planning sessions.
• Support staff development through training, coaching, performance feedback, and succession planning.

Operations

• Oversee daily operations within assigned departments to ensure consistency, efficiency, and adherence to established standards.
• Ensure staffing plans, schedules, and workflows align with operational needs and service expectations.
• Maintain a visible leadership presence during peak periods, events, and high-volume operations.
• Coordinate closely with culinary leadership, facilities, and other department heads to ensure operational alignment.

Member Experience

• Have a highly visible and approachable presence with all members and guests, building relationships and reinforcing a welcoming, service-oriented culture.
• Ensure the consistent delivery of exceptional dining, event, and social experiences that align with Meadowbrook's standards of excellence.
• Protect and promote the Club's unique culture of community, respect, and enjoyment.
• Proactively address member feedback and concerns with professionalism, responsiveness, and empathy.
• Partner with committees and staff to enhance programming, events, and social offerings.

Financial & Business Management

• Assist in developing and managing departmental budgets in collaboration with the Director of Finance and department leaders.
• Monitor financial performance for all areas of responsibility, including labor management, cost controls, and revenue optimization.
• Support accurate forecasting, reporting, and fiscal stewardship.
• Identify opportunities for operational efficiencies and service enhancements through systems and process improvements.

Qualifications & Experience

• Progressive leadership and F&B experience in private clubs or luxury hospitality environments.
• Demonstrated success leading member-facing operations with a strong service orientation and attention to detail.
• Financial understanding of budgets, labor, and expense management, and operational reporting.
• Exceptional interpersonal, leadership, staff-development, and team-building skills.
• Strong written and verbal communication skills with polished executive presence.
• Proficiency in Microsoft Office and hospitality management systems (POS, scheduling, etc.).
• A bachelor's degree, along with CMAA membership and certifications, is preferred.

Compensation & Benefits

• Competitive Compensation Package:
  • Base Salary Range: $90,000 – $125,000, commensurate with experience.
• Annual Performance-Based Bonus Incentive.
• Industry Membership Dues and Continuing Education Allowance.
• Comprehensive benefits package including health insurance and 401 (k) plan participation.

Physical Requirements

• Communicate clearly and effectively with members, guests, staff, and leadership.
• Move throughout all clubhouse and Club property areas.
• Lift or move up to 25 pounds as needed.
• Work flexible hours, including evenings, weekends, and holidays, based on Club needs and 12-month operational calendar.

Please send resume and cover letter (addressed to MCC GM/COO Scott Ellender, CCM, PGA) to:

Michael R. Stott, CCM, CCE Partner, Triumph Group USA 443-690-2277 mstott@triumphgroupusa.com www.triumphgroupusa.com