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Rma Tech Jobs (NOW HIRING)

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

SMC Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned ...

Supermicro

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our ... The RMA Coordinator that can work closely with all related departments to meet priority on ...

Super Micro Computer

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our ... The RMA Coordinator that can work closely with all related departments to meet priority on ...

Xylem

RMA Technician

Durham, NC · On-site

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... What your day will look like as an RMA Technician The RMA Technician will be responsible for ...

Xylem

RMA Technician

Morrisville, NC · On-site

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... What your day will look like as an RMA Technician The RMA Technician will be responsible for ...

Xylem

RMA Technician

Morrisville, NC · On-site

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... What your day will look like as an RMA Technician The RMA Technician will be responsible for ...

Hyve Solutions

RMA Manager I

Olive Branch, MS

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. RMA Manager Hyve Solutions is a ...

NMC Health

RMA - Ortho Clinic

Newton, KS

$15.75 - $20/hr

Are you a dedicated RMA looking for a meaningful role in specialty care? Do you thrive in a ... NMC Health offers a family friendly environment with the latest technology and a knowledgeable ...

hyve solutions

RMA Manager I

Olive Branch, MS · On-site

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. RMA Manager Hyve Solutions is a ...

Bethany Medical Center

A. CMA/RMA

High Point, NC · On-site

$15.25 - $19.75/hr

RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) * NCMA- National Certified Medical Association (verified through NCCT, National Center for Competency Testing)

RMA Worldwide

Detailer

Richmond, VA · On-site

$14 - $18.25/hr

... technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of ...

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Title: SAP OTC RMA Consultant Location: On-Site - Santa Clara, CA or Seattle, WA - 4 days/week ... the high-tech industry. * Strong analytical skills, with the ability to comprehend business ...

RMA Worldwide

Ram Safe Shuttle Operators

Richmond, VA · On-site

... technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of ...

Supermicro

RMA Shipping/Receiving Clerk

San Jose, CA · On-site

$23 - $27/hr

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our ... The RMA ShippingClerk that can work closely with customer service and shipping team collaboratively ...

RMA Worldwide

Daytime Detailer

Rockville, MD · On-site

$14.50 - $18.75/hr

... technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of ...

RMA Worldwide

Ram Safe Shuttle Operators

Richmond, VA · On-site

... technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of ...

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RMA Tech information

What is an RMA Tech?

RMA Techs, or Return Merchandise Authorization Technicians, are professionals responsible for handling returned products, diagnosing issues, and determining whether items should be repaired, replaced, or refunded. They typically work in manufacturing, electronics, or retail environments and play a crucial role in quality control and customer satisfaction. RMA Techs test returned items, document findings, and coordinate with other departments to process returns efficiently. Their work ensures that defective products do not re-enter the market and helps companies improve their products and services.

What skills and qualifications are needed to thrive as an RMA Tech?

To thrive as an RMA Tech (Return Merchandise Authorization Technician), you need a solid understanding of electronics or mechanical systems, troubleshooting skills, and often a relevant technical certification or associate degree. Familiarity with diagnostic tools, inventory management systems, and RMA tracking software is typically required. Attention to detail, problem-solving ability, and effective communication are standout soft skills in this role. These competencies ensure efficient processing of returns, accurate fault analysis, and strong customer satisfaction in technical support environments.

What are common challenges an RMA Tech faces when handling returned products, and how can they be addressed?

A common challenge for an RMA (Return Merchandise Authorization) Tech is accurately diagnosing and processing returned items within tight deadlines, especially when documentation from customers is incomplete or inconsistent. To address this, it's important to maintain clear communication with both the customer support team and the warehouse staff, ensuring all necessary information is gathered before inspection. Staying organized, following established protocols, and leveraging inventory management systems can also help streamline the returns process and minimize errors.

What is the difference between Rma Tech vs Electronics Repair Technician?

AspectRma TechElectronics Repair Technician
CertificationsTypically requires manufacturer-specific RMA training, electronics repair certificationsOften requires general electronics or technical certifications
Work EnvironmentPrimarily in warehouses, repair centers, or customer service settingsIn repair shops, electronics labs, or field service
Industry UsageCommon in electronics manufacturing, warranty servicesWidespread across consumer electronics, appliances, and industrial equipment

While both roles involve repairing electronics, Rma Techs focus on processing returns and warranty repairs, often following manufacturer protocols. Electronics Repair Technicians perform hands-on repairs across various devices. The roles overlap in certifications and work environments but differ mainly in scope and specific responsibilities.

Is an RMA Tech a good career choice?

An RMA Tech specializes in repairing and processing returned electronic devices, often requiring technical skills and knowledge of hardware and software troubleshooting. The role can offer stable employment with opportunities for advancement and skill development, especially with certifications like CompTIA A+ or similar. Job prospects depend on industry demand and individual skill level, making it a viable career path for those interested in electronics repair and technical support.
More about RMA Tech jobs

What job categories do people searching Rma Tech jobs look for?

The top searched job categories for Rma Tech jobs are:

RMA Tech jobs near you
Infographic showing various Rma Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 13% Part Time, 13% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

RMA Manager

Mount Pleasant, WI • On-site

Foxconn WI
See more jobs at Foxconn WIexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.

Responsibilities
  •  Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
  •  Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
  •  Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
  •  Establish and maintain RMA procedures, work instructions, and documentation standards
  •  Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
  •  Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
  •  Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
  •  Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
  •  Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
  •  Support customer escalations related to returned products and ensure timely resolution
  •  Oversee disposition decisions including repair, scrap, return to customer, or replacement
  •  Lead cross-functional problem-solving efforts to address recurring product or process issues
  •  Ensure compliance with quality standards, customer requirements, and internal policies
  •  Train and develop team members on RMA processes, systems, and best practices
  •  Support audit activities related to RMA processes and documentation
  •  Drive reporting and visibility of RMA performance metrics to leadership
  •  Other Duties as assigned 

Qualifications
  •  Bachelor’s Degree in Engineering strongly preferred
  •  5+ years of experience in RMA, repair operations, quality, or manufacturing environment
  •  Experience in electronics manufacturing, PCBA, or repair operations preferred
  •  Strong understanding of RMA processes, failure analysis, and product lifecycle
  •  Experience working with ERP/MES systems for tracking and reporting
  •  Strong analytical and problem-solving skills with a data-driven approach
  •  Excellent communication and leadership skills with the ability to manage cross-functional teams
  •  Ability to manage multiple priorities in a fast-paced production/warehouse environment
  •  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  •  Experience with customer-facing quality or service processes preferred
  •  Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds 

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.