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Rma Tech Jobs (NOW HIRING)

Coast Personnel

RMA/Repair Tech

Madison, AL

Job ID: 16798 RMA Coordinator The RMA Coordinator is responsible for all aspects of the RMA administration to include: * Issuing the RMA Sales order (describing the scope of work) * Corresponding ...

Foxconn WI

RMA Manager

Mount Pleasant, WI

Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

SMC Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned ...

Nextek, Inc.

RMA Coordinator

Madison, AL

Nextek, Inc. is a niche market, technology-driven Electronics Manufacturing Services (EMS) company ... The RMA Coordinator is responsible for all aspects of the RMA administration to include: * Issuing ...

FM Industries

Manager, RMA

Fremont, CA · On-site

$107K - $150K/yr

The RMA Manager will be responsible for overseeing the Return Material Authorization process (RMA ... At FM Industries our success is powered by people and technology. Our culture is what makes FM a ...

Xylem

RMA Technician

Morrisville, NC

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... What your day will look like as an RMA Technician The RMA Technician will be responsible for ...

Xylem

RMA Technician

Morrisville, NC · On-site

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... What your day will look like as an RMA Technician The RMA Technician will be responsible for ...

Sena Technologies Inc

RMA Coordinator

Irving, TX · On-site

We are seeking a RMA Coordinator member to ensure smooth and efficient handling of product returns ... SENA pushes the boundaries of technology with a range of products--from motorcycle helmets to ...

Xylem

RMA Technician

Durham, NC

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem ... What your day will look like as an RMA Technician The RMA Technician will be responsible for ...

Super Micro Computer

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator that can work closely with all related ...

NMC Health

RMA - Ortho Clinic

Newton, KS

$15.75 - $20/hr

Are you a dedicated RMA looking for a meaningful role in specialty care? Do you thrive in a ... NMC Health offers a family friendly environment with the latest technology and a knowledgeable ...

Super Micro Computer

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. The RMA Coordinator that can work closely with all related ...

Hyve Solutions

RMA Manager I

Olive Branch, MS · On-site

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. RMA Manager Hyve Solutions is a ...

hyve solutions

RMA Manager I

Olive Branch, MS · On-site

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. RMA Manager Hyve Solutions is a ...

RMA Worldwide

Daytime Detailer

Austin, TX · On-site

$14 - $18.25/hr

... technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of ...

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Rma Tech information

What are some common challenges an RMA Tech faces when handling returned products, and how can they be addressed?

A common challenge for an RMA (Return Merchandise Authorization) Tech is accurately diagnosing and processing returned items within tight deadlines, especially when documentation from customers is incomplete or inconsistent. To address this, it's important to maintain clear communication with both the customer support team and the warehouse staff, ensuring all necessary information is gathered before inspection. Staying organized, following established protocols, and leveraging inventory management systems can also help streamline the returns process and minimize errors.

Is an RMA a good career choice?

An RMA technician role involves diagnosing and repairing electronic equipment, often requiring technical skills and knowledge of hardware and software. It can be a stable career with opportunities for advancement in electronics repair, manufacturing, or technical support, especially with certifications and experience. However, job satisfaction depends on individual interests in technical work and the industry environment.

What is the highest paid technician?

The highest paid technicians are often specialized roles such as RMA (Return Merchandise Authorization) technicians with advanced certifications or experience in electronics repair, troubleshooting, and customer service. Salaries can vary based on industry, location, and level of expertise, with senior or specialized technicians earning significantly more than entry-level staff.

What does an RMA specialist do?

An RMA (Return Merchandise Authorization) specialist manages the process of handling product returns, repairs, and exchanges for customers. They verify return requests, coordinate with technical teams for repairs or replacements, and ensure proper documentation and communication throughout the process.

What are the key skills and qualifications needed to thrive as an RMA Tech, and why are they important?

To thrive as an RMA Tech (Return Merchandise Authorization Technician), you need a solid understanding of electronics or mechanical systems, troubleshooting skills, and often a relevant technical certification or associate degree. Familiarity with diagnostic tools, inventory management systems, and RMA tracking software is typically required. Attention to detail, problem-solving ability, and effective communication are standout soft skills in this role. These competencies ensure efficient processing of returns, accurate fault analysis, and strong customer satisfaction in technical support environments.

What is the difference between Rma Tech vs Electronics Repair Technician?

AspectRma TechElectronics Repair Technician
CertificationsTypically requires manufacturer-specific RMA training, electronics repair certificationsOften requires general electronics or technical certifications
Work EnvironmentPrimarily in warehouses, repair centers, or customer service settingsIn repair shops, electronics labs, or field service
Industry UsageCommon in electronics manufacturing, warranty servicesWidespread across consumer electronics, appliances, and industrial equipment

While both roles involve repairing electronics, Rma Techs focus on processing returns and warranty repairs, often following manufacturer protocols. Electronics Repair Technicians perform hands-on repairs across various devices. The roles overlap in certifications and work environments but differ mainly in scope and specific responsibilities.

What are RMA Techs?

RMA Techs, or Return Merchandise Authorization Technicians, are professionals responsible for handling returned products, diagnosing issues, and determining whether items should be repaired, replaced, or refunded. They typically work in manufacturing, electronics, or retail environments and play a crucial role in quality control and customer satisfaction. RMA Techs test returned items, document findings, and coordinate with other departments to process returns efficiently. Their work ensures that defective products do not re-enter the market and helps companies improve their products and services.

What does an RMA technician do?

An RMA technician is responsible for processing return merchandise authorizations by diagnosing, repairing, or refurbishing electronic or mechanical products. They often work with diagnostic tools, maintain detailed records, and ensure products meet quality standards before returning to customers or inventory. This role requires technical skills, attention to detail, and knowledge of warranty procedures.
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Rma Tech jobs near you
Infographic showing various Rma Tech job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Return and Repair (RMA) Administrator

Teguar Corporation

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Teguar is a leading provider of cutting-edge computer solutions including slim touch panel PCs, fully enclosed and water proof touch computers, medical PCs, and android based tablets.
We are currently looking for an experience and motivated Return and Repair Administrator with the desire, skills, and experience to become a part of our growing enterprise. The position is for full-time employment.
SUMMARY: This position is primarily responsible overseeing all aspects of work orders for our Technical Service department. This position will coordinate with the RMA & Tech Support Manager on the successful completion of customer units in for repair, manage billing for work completed, process in/out VRMAs in a timely fashion and ship repairs back to customers.
DUTIES AND RESPONSIBILITIES:
  • Provides clear direction and general guidance to the RMA Computer Repair Technicians, to process repairs on industrial computers and rugged tablets by following established business processes that optimize departmental operations.
  • Receive, log, and prioritize service requests from clients and ensure prompt assignment to appropriate repair technicians and monitor progress to meet service-level agreements (SLAs).
  • Generates quotes for product repairs and shares with customers invoices and process credit card payments from service and repair customers.
  • Processes in/out VRMAs from and to our vendors when repairs cannot be made in-house.
  • Provides assistance in verifying repairs fully fixed the computer by logging results in the ticketing system
  • Picks parts for the RMA Computer Repair Technicians to expedite RMA turnaround times.
  • Work on repairs during high volume periods of incoming RMAs, by performing evaluations.
  • Generate reports and documentation for analysis and compliance purposes.
  • Identify areas for improvement and contribute to process enhancements.
  • Independently solves issues that arise related to quality documentation, lead times, sourcing, planning production and vendor communication.
  • Acts as a liaison between our customers and internal departments including Product Management, Sales, and Customer Support, in addition to vendors in the Supply Chain and customers.
  • Directs RMA Computer Repair team when the Supervisor is not present and escalates as needed.

What you need to be successful.
  • Strong organizational skills
  • Great attention to detail
  • Experience in a service department

Requirements
  • Associate's degree from two-year college or technical school, or one year related experience in computer repair or related field; or a minimum of 3 years of experience in lieu of an Associate's degree; or an equivalent combination of education and experience.
  • Technical skills (Electronic Hardware) required to successfully solve problems with vendors.
  • Knowledge and/or experience with Quality Management Systems (ISO 9001 or ISO 13485) a plus
  • Proven experience with vendor/customer communication in a professional setting.
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
  • Experience working with international clients, a plus
  • Ability to work with Microsoft Word, Excel and Microsoft Outlook
  • Eagerness to learn about our products and our markets
  • A true passion for learning about and leveraging new technology
  • Highly motivated individual who is a self-starter, doesn't require constant instruction to learn, and is interested in continuously expanding their skill set

Benefits
  • Rev Share Bonus Plan - quarterly and annual based on company performance
  • 401K matching
  • HRA (Health Reimbursement Account) covers medical, dental and vision expenses
  • Gym membership reimbursement
  • Paid Holidays and PTO days
  • Birthday PTO and Volunteer Day
  • Culture Committee Program
  • Employee Referral Bonus Program
  • Modern office work environment with free drinks and snacks
TEGUAR logo

About TEGUAR

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2010

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