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Queue Manager Jobs in Severn, MD (NOW HIRING)

Salesforce, Inc.

Operations Manager

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Portal & Queue Management: Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries. * Contract Modification ...

SAIC

Service Desk Manager

Adelphi, MD · On-site

$120K - $160K/yr

Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts * Responsible for ticket assignment for completion * Responsible and leads for quality control processes ...

SAIC

Service Desk Manager

Adelphi, MD · On-site

$120K - $160K/yr

Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts * Responsible for ticket assignment for completion * Responsible and leads for quality control processes ...

Technogen

- WebSphere MQ Administration

Annapolis, MD · On-site

... Queue Management • Working knowledge in MQ channel configuration using different transmission protocols • Working knowledge with MQ Clustering • Able to manage, configure and monitor MQ ...

Technogen

WebSphere MQ Administration

Annapolis, MD

... Distributed Queue Management Working knowledge in MQ channel configuration using different transmission protocols Working knowledge with MQ Clustering Able to manage, configure and monitor MQ ...

JCS Solutions LLC

Cybersecurity Engineer - Junior

Bethesda, MD · On-site

$95K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support and Service Queue Management * Process and triage ServiceNow requests within the ISSO service queue * Coordinate with customers and technical teams to resolve requests * Support ...

JCS Solutions LLC

Cybersecurity Engineer - Junior

Bethesda, MD · On-site

$95K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support and Service Queue Management * Process and triage ServiceNow requests within the ISSO service queue * Coordinate with customers and technical teams to resolve requests * Support ...

Booz Allen Hamilton

Contact Center Specialist

Silver Spring, MD · On-site

$77K - $176K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Knowledge of contact center performance metrics, service levels, queue management, and quality framework * Knowledge of AI chatbot operations and co-pilot studio, such as conversational topic design ...

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Queue Manager information

See Severn, MD salary details

$14

$23

$47

How much do queue manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for queue manager in Severn, MD is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $23.51 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Severn, MD?

The most popular types of Queue jobs in Severn, MD are:

What job categories do people searching Queue Manager jobs in Severn, MD look for?

The top searched job categories for Queue Manager jobs in Severn, MD are:

What cities near Severn, MD are hiring for Queue Manager jobs?

Cities near Severn, MD with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Severn, MD as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,166 per year, or $23.6 per hour.

Service Desk Manager

Science Applications International Corporation

Adelphi, MD • On-site

Full-time

Posted 8 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description


SAIC is seeking a proven Service Desk Manager to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT services to ARL's research mission.
The work is performed at the customer site in Adelphi, MD.
ARL's unique research mission, highly mobile workforce, and geographical disbursement of its staff, requires an innovative approach in the delivery of IT services in fulfilling the organization's mission. ARL is the Army's corporate laboratory, within the Combat Capabilities Development Command (DEVCOM). It's diverse assortment of unique facilities and dedicated workforce make up the largest source of world-class integrated research and analysis in the US Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers.
Some of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons.
The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD.
  • Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts
  • Responsible for ticket assignment for completion
  • Responsible and leads for quality control processes, service improvement and performance monitoring, and problem
    management
  • Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests
  • Recommend system modifications to enhance the usability of Information Systems and network resources
  • Route and escalate requests to Tier III and other teams for quick customer issue resolution
  • Work alongside network services, software systems engineering teams, and/or application development teams to restore
    service and correct core problems

Qualifications
EDUCATION AND EXPERIENCE:
  • Must have a BA/BS in computer sciences or information technology, or a High School Diploma with four (4+) additional years of experience
  • Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment

CLEARANCE REQUIREMENT:
  • Must have an active Secret clearance. And must be willing to obtain a Top Secret clearance

CERTIFICATION REQUIREMENT:
  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP,
    GSEC, SSCP, etc.)
  • Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date
  • CCNA highly preferred

DESIRED:
  • Information Technology Infrastructure Library (ITIL) v4 certification
  • A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.)
  • Proficiency with Microsoft Office products
  • Experience creating and modifying documentation for technical processes and procedures
  • Experience working in a Department of Defense (DoD) environment
  • A problem solver and troubleshooter who thrives in resolving complex problems
  • Strong self-starter requiring minimal supervision
  • Excellent communication skills (written and oral) and interpersonal skills
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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