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Queue Manager Jobs in Broken Arrow, OK (NOW HIRING)

Family & Children's Services

Intake Scheduler

Tulsa, OK

$15.50 - $21/hr

This role utilizes queue management tools and scheduling systems to support real-time client flow, assign clients to available staff, maintain accurate calendars, manage scheduling placeholders, and ...

Family & Children's Services

Intake Scheduler

Tulsa, OK · On-site

$15.50 - $21/hr

This role utilizes queue management tools and scheduling systems to support real-time client flow, assign clients to available staff, maintain accurate calendars, manage scheduling placeholders, and ...

Federal Protection Inc

Support Specialist

Tulsa, OK · On-site

$38K - $47K/yr

Under the general direction of the Remote Support Manager, provide technical support over the phone ... Answer phone calls and emails coming into the Support Services queue in a timely manner. This ...

Weidner Apartment Homes

Leasing Consultant

Tulsa, OK · On-site

$13.75 - $16.25/hr

A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a ... Maintain and follow up on traffic in queue * Shop competitive properties at least monthly; Adhere ...

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How much do queue manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for queue manager in Broken Arrow, OK is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.51 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Broken Arrow, OK?

For Queue Manager jobs in Broken Arrow, OK, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Broken Arrow, OK look for?

The top searched job categories for Queue Manager jobs in Broken Arrow, OK are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Broken Arrow, OK as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $38,719 per year, or $18.6 per hour.

Intake Scheduler

Family & Children's Services

Tulsa, OK

$15.50 - $21/hr

Full-time

PTO

Posted 28 days ago

Job description

JOB SUMMARY:

The Intake Scheduler is responsible for coordinating daily intake schedules, staff assignments, and calendar management to ensure efficient intake operations. This role utilizes queue management tools and scheduling systems to support real-time client flow, assign clients to available staff, maintain accurate calendars, manage scheduling placeholders, and adjust for daily staffing changes. The Intake Scheduler functions as the central coordinator of the intake schedule, ensuring staff availability is accurately reflected and that both scheduled and walk-in clients are routed appropriately in alignment with queue protocols, staffing levels, and management direction.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:  

Daily Scheduling and Calendar Coordination

  • Manage daily intake schedules across assigned sites, clinicians, and service types.
  • Add, adjust, and remove appointments, placeholders, and calendar blocks based on operational needs.
  • Assign clients to available staff in alignment with scheduling guidelines, queue visibility, and management direction.
  • Maintain accurate staff calendars, including:
    • Availability
    • Absences
    • Lunch coverage
    • Telehealth vs. in-office status
    • Same-day capacity changes
  • Adjust schedules throughout the day to account for walk-ins, no-shows, urgent needs, staff absences, over-capacity situations, and workflow disruptions.

Intake Queue Management

  • Utilize queue management tools to monitor client status and staff availability in real time.
  • Update queue stages to ensure efficient progression from check-in through intake completion.
  • Monitor queue alerts, pending assignments, and wait times to prevent delays and bottlenecks.
  • Apply established assignment logic (e.g., least-utilized, next-available routing).
  • Escalate queue issues, staffing constraints, extended wait times, or assignment barriers to the Intake Manager.

Staff Assignment Coordination

  • Coordinate real-time client assignments based on staff capacity, availability, and workflow needs.
  • Reassign clients as needed due to PTO, breaks, call-outs, extended sessions, or other disruptions.
  • Maintain a balanced and functional schedule throughout the day.
  • Support implementation of coverage plans, including affiliate, float, and shared staff resources.

Communication and Operational Support

  • Collaborate closely with the Intake Manager, Front Desk, and Intake staff regarding schedule changes and client flow.
  • Provide real-time updates on staffing changes and queue conditions requiring adjustment.
  • Support coordination of scheduled and walk-in clients to align with operational priorities.
  • Communicate internal updates regarding wait times, assignments, and next steps as needed.

Schedule Maintenance and Accuracy

  • Run and upload daily scheduling reports into the queue management system, ensuring timely updates.
  • Audit scheduling reports for accuracy and data integrity.
  • Track scheduling issues, over-capacity events, reassignment needs, and workflow barriers.
  • Maintain accurate records of staff availability and intake scheduling activity.
  • Identify recurring scheduling issues and report trends to the Intake Manager.

Customer Service and Access Support

    • Promote timely access to services by maintaining an organized and responsive schedule.
    • Reduce delays through proactive schedule management and reassignment.
    • Support a calm and efficient intake environment by ensuring scheduling facilitates client flow.
    • Demonstrate professionalism, urgency, and flexibility when interacting with staff and clients in a high-volume setting.
 

QUALIFICATIONS

EDUCATION:

Must be a high school graduate or have HS equivalent

EXPERIENCE:

  • 1+ years of administrative experience Microsoft office software required.
  • One year experience in medical office or healthcare with direct patient care/interaction in past 3 years preferred. 

PERFORMANCE COMPETENCIES:

  • Communication
  • Decision Making
  • Engagement
  • Initiative and Accountability
  • Interpersonal
  • Learning
  • Organizational Alignment
  • Quality of Work
KNOWLEDGE/SKILLS/ABILITIES:
  • Strong organizational and multitasking skills
  • Ability to manage frequent schedule changes in real time
  • Strong attention to detail and accuracy
  • Ability to use queue management tools, EHR/scheduling platforms Excel, and shared tracking tools
  • Ability to communicate clearly with multiple departments in a fast-paced setting
  • Strong problem-solving skills and ability to escalate appropriately
  • Ability to remain calm and organized in high-volume, rapidly changing situations
CERTIFICATIONS/LICENSES:

Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

SAFETY SENSITIVE JOB CLASSIFICATION

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.  Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing.  Marijuana is one of the substances included in the drug panel screening.  Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

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