Monitor customer flow and queue management across stadium retail locations during events; flag and correct line issues that affect traffic or fan safety * Attend pre- and post-event meetings as ...
Monitor customer flow and queue management across stadium retail locations during events; flag and correct line issues that affect traffic or fan safety * Attend pre- and post-event meetings as ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Mainframe MQ Admin
Atlanta, GA ยท On-site
Strong understanding of core IBM MQ concepts (Queue Managers, Queues, Channels, Clustering, Publish/Subscribe, Security). * Strong experience supporting IBM MQ in a Mainframe Environment (z/OS)
Mainframe MQ Admin
Atlanta, GA ยท On-site
Strong understanding of core IBM MQ concepts (Queue Managers, Queues, Channels, Clustering, Publish/Subscribe, Security). * Strong experience supporting IBM MQ in a Mainframe Environment (z/OS)
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Provide guidance and direction through queue management in NICE. * Ensure continuous training, coaching, accountability, and Standard Operating Procedure execution within the team. * Identify and ...
Provide guidance and direction through queue management in NICE. * Ensure continuous training, coaching, accountability, and Standard Operating Procedure execution within the team. * Identify and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. Monitor reports and enforce internal controls to ensure compliance with industry standards and ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Regional Supervision Manager
Atlanta, GA ยท Hybrid
$70K - $80K/yr
Ensure proper business and sales practices are followed by the daily review of queue management reports. * Monitor reports and enforce internal controls to ensure compliance with industry standards ...
Manager, Tech Support
Atlanta, GA ยท Remote
$91K - $163K/yr
Queue Management; KPI Interpretation; QA & Continuous Improvement; Workforce Coordination * Caller Authentication Protocols; HIPAA Awareness & Data Protection; Fraud Prevention Fundamentals; Risk ...
Manager, Tech Support
Atlanta, GA ยท Remote
$91K - $163K/yr
Queue Management; KPI Interpretation; QA & Continuous Improvement; Workforce Coordination * Caller Authentication Protocols; HIPAA Awareness & Data Protection; Fraud Prevention Fundamentals; Risk ...
Customer Care Team Manager
Roswell, GA ยท On-site
Provide guidance and direction through queue management in NICE. * Ensure continuous training, coaching, accountability, and Standard Operating Procedure execution within the team. * Identify and ...
Customer Care Team Manager
Roswell, GA ยท On-site
Provide guidance and direction through queue management in NICE. * Ensure continuous training, coaching, accountability, and Standard Operating Procedure execution within the team. * Identify and ...
Monitor customer flow and queue management across stadium retail locations during events; flag and correct line issues that affect traffic or fan safety * Attend pre- and post-event meetings as ...
New
Monitor customer flow and queue management across stadium retail locations during events; flag and correct line issues that affect traffic or fan safety * Attend pre- and post-event meetings as ...
New
Principal Backend Java Developer
Alpharetta, GA ยท On-site
$49.25 - $64/hr
Queue Managers - Experience Leading projects using SQS or Kafka * DevOps - Experience Leading projects using Jenkins / Docker / Kubernetes * Automation * Experience with Unit Test Frameworks / Test ...
Principal Backend Java Developer
Alpharetta, GA ยท On-site
$49.25 - $64/hr
Queue Managers - Experience Leading projects using SQS or Kafka * DevOps - Experience Leading projects using Jenkins / Docker / Kubernetes * Automation * Experience with Unit Test Frameworks / Test ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
IT Specialist (Network Services)
Decatur, GA ยท On-site
$125K/yr
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
IT Specialist (Network Services)
Decatur, GA ยท On-site
$125K/yr
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Configuring and supporting intelligent call routing, queue management, skills-based routing, precision routing, overflow strategies, and customer interaction workflows within a large-scale contact ...
Queue Management information
See Georgia salary details
$24.5K - $27.6K
1% of jobs
$27.6K - $30.7K
4% of jobs
$30.7K - $33.8K
7% of jobs
$35.9K is the 25th percentile. Wages below this are outliers.
$33.8K - $36.9K
18% of jobs
The median wage is $39.2K / yr.
$36.9K - $40K
27% of jobs
$42K is the 75th percentile. Wages above this are outliers.
$40K - $43.1K
28% of jobs
$43.1K - $46.2K
7% of jobs
$46.2K - $49.4K
3% of jobs
$49.4K - $52.5K
2% of jobs
$52.5K - $55.6K
1% of jobs
$55.6K - $58.7K
1% of jobs
$24.5K
$40.9K
$58.7K
How much do queue management jobs pay per year?
What are the key skills and qualifications needed to thrive in the Queue Management position, and why are they important?
To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.
What are the typical challenges faced in a Queue Management role, and how can I prepare for them?
In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.
What is a Queue Management job?
A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.
Full-time
Posted 23 days ago
Job description
The Manager, Retail Experience & Events is responsible for the visual presentation and in-store brand experience across all AMBSE retail locations - permanent venues, in-stadium shops, pop-up activations, and future brick-and-mortar expansion. AMBSE retail is in an active growth phase, and this role helps write the playbook for what fan-facing retail looks and feels like as the portfolio scales. Every touchpoint should reflect the standard of one of the most recognized sports and entertainment organizations in the country - and this manager is the person who holds that line.
Reporting to the Director of Retail Operations, this manager brings a strong visual merchandising foundation and a brand-first mindset to the day-to-day execution of store environments. They also serve as a supporting on-site retail presence during major stadium events, working in close coordination with the Director of Retail Ops who leads event operations overall.
This is a role for someone who thinks in brand language - who sees a floor set as a storytelling opportunity and holds themselves to a standard that goes beyond moving product off a shelf.
Roles & Responsibilities
Visual Merchandising & Store Experience
- Set and enforce visual merchandising standards across all AMBSE retail locations, ensuring every environment reflects brand intent and drives commercial performance
- Own floor layout, fixture strategy, and product presentation - translating buyer assortments into compelling, shoppable brand stories
- Lead all seasonal resets, game day refreshes, and event-driven floor changes with consistency and a strong visual eye
- Partner with the buying team to ensure assortment is merchandised to brand intent across all locations and activation moments
- Conduct regular store walks and maintain photo reporting cadence to track execution standards and identify gaps
- Oversee in-store signage, promotional displays, and rollout of visual updates across locations
Brand Activation & Pop-Up
- Lead visual execution for retail pop-ups, off-site activations, and fan experience moments - applying the same brand discipline as permanent locations
- Partner with marketing and partnerships teams on product storytelling and activation presentation, ensuring retail reflects broader campaign priorities
- Support retail presence at key calendar moments including season openers, player launches, and NWSL inaugural programming
Events Support
- Serve as retail's on-site presence for third-party stadium events - concerts, college football, and other activations - ensuring all locations are event-ready before gates open
- Coordinate with stadium ops, security, and 3rd party partners on ideal retail locations and setup, product approval, and event-day readiness
- Monitor customer flow and queue management across stadium retail locations during events; flag and correct line issues that affect traffic or fan safety
- Attend pre- and post-event meetings as retail operations representative; escalate issues and communicate outcomes to the Director of Retail Ops
- Handle owner-level retail needs and special accommodations during events with discretion and urgency
Qualifications & Education
- Bachelor's degree in Merchandising, Marketing, Business, or related field
- 5-7 years of experience in visual merchandising, retail store experience, or brand activation - sports, entertainment, or consumer brand environment preferred
- Proven ability to translate brand identity into physical retail environments across multiple locations
- Experience managing seasonal resets, floor sets, and retail activations in a fast-paced, high-volume setting
- Familiarity with sports retail, licensed product environments, or stadium operations is a plus
- Must be available to work select nights, weekends, and game days as required by the event calendar
Required Skills
- Strong visual eye with the ability to execute and maintain consistent brand standards across locations
- Organized and detail-oriented - tracks execution through photo reporting, checklists, and follow-through without being managed
- Comfortable in high-pressure, event-driven environments where precision and composure matter equally
- Collaborative across functions - works effectively with buying, marketing, ops, and stadium teams
- Proficient in Microsoft Office; experience with project management tools (Monday.com or similar) a plus
- Strong verbal and written communication skills; comfortable escalating issues and reporting outcomes clearly
About AMB Group
Sourced by ZipRecruiter
Industry
Investment management and consulting services
Company size
1,001 - 5,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
2001