Queue Coordinator Jobs in Detroit, MI (NOW HIRING)

Employment Type:

Full time

Shift:

Day Shift

Description:

Department: Michigan Cancer Institute - Infusion Clinic

Location: Trinity Health Oakland

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY

• Benefits effective Day One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Opportunity for growth and advancement throughout Trinity Health

• Tuition Reimbursement

Position Purpose:

Responsible for the coordination of all chemotherapy and non-chemotherapy visits within the Cancer Center. This includes the accurate and timely scheduling of various types of therapies according to established protocols while considering the resources available (e.g., clinical team, pharmaceutical supply, infusion chair space, etc.). They will work with patients, providers, and the clinical team to ensure complete follow-through from the initial visit-to-final treatment.

Status Available: Full-time, 40 hours/week

Required Qualifications:

Education:

• High school diploma or GED. Associate's degree or certificate in healthcare related field preferred.

Experience:

• Minimum of one year scheduling experience in a health care setting. Preferred experience would include coordination of patient care in a complex care setting, cancer center, specialty practice, or other oncology setting; working with providers and caregivers and use of complex scheduling software.

• Proficient in the use of an EMR software, EPIC preferred.

• Working knowledge with Microsoft Office applications.

• Basic understanding of medical terminology and reading physician orders.

? Physical and Mental Requirements and Working Conditions:

• Ability to exercise independent judgment to set and prioritize cases and defined workload.

• Must be able to communicate effectively with internal and external providers.

• Must demonstrate the ability to learn quickly and handle multiple tasks while remaining calm and focused.

• Must be detail-oriented and able to follow oral and written instructions.

What you will do:

• Research individualized therapy plans (chemotherapy, immunotherapy, etc.) ensuring patients are scheduled according to established protocol and clinical best practices.

• Can effectively coordinate the scheduling of a complex patient population within the constraints of clinical team availability, adequate pharmaceutical drug supply and/or blood products, and therapy chair space.

• Actively engages with the onsite Lead Infusion Nurse Coordinator throughout the day and ongoing, to ensure adequate support of the infusion clinic (e.g., communicating that a new CADD pump treatment is beginning, or ensuring a cancellation is adequately managed).

• Read and interpret physician office notes to ensure ongoing coordination of extended treatment plans requiring multiple visits over the course of several weeks or months.

• Coordination of special procedures with our oncology providers including bone marrow biopsies.

• Ensures coordination of visits adhere to Cancer Research study protocols, where applicable.

• Coordinates patient schedules in collaboration with external departments including radiation oncology, urology, neurology, radiology, etc. Coordinates products from local Blood Bank for blood/platelet transfusions.

• Can effectively prioritize stat/urgent requests to ensure escalation occurs in timely manner during critical patient situation (e.g., hydration, blood transfusions, and urgent chemotherapies).

• Understands protocol and can effectively educate a patient on their required lab work prior to each relevant therapy visit.

• Responsible for creating a hospital account (HAR), assigning referrals from work queue to appointments.

• Responds to In-basket communications, secure chats, Teams messages, emails, and physician orders (Intent-to-Treat) in EPIC in a timely manner. Uses proper medical terminology to translate clinical information to schedule patients appropriately for treatment. Triages all incoming calls, assesses callers' needs, directs to appropriate department.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran