Phlebotomist I
Concord, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Concord, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Carmichael, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Carmichael, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Camarillo, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Camarillo, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Pittsburg, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Pittsburg, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Camarillo, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Camarillo, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Ojai, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Ojai, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Newport Beach, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Newport Beach, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Hayward, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Hayward, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Murrieta, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Murrieta, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Fremont, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Fremont, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Tustin, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Tustin, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Carmichael, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Carmichael, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Concord, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Concord, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Dana Point, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Dana Point, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Oakland, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Oakland, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Fullerton, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Fullerton, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Oakland, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Oakland, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Whittier, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Whittier, CA · On-site
$18.70/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Daly City, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Daly City, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Mill Valley, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Phlebotomist I
Mill Valley, CA · On-site
$21.03/hr
... Quest customers. About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited ...
Quest Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do quest customer service jobs pay per hour?
As of Jul 21, 2026, the average hourly pay for quest customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is a Quest Customer Service representative?
A Quest Customer Service representative is a professional who assists customers with inquiries, issues, and support related to Quest Diagnostics' services, such as scheduling lab appointments, interpreting test results, and addressing billing concerns. They serve as the primary point of contact between the company and its clients, ensuring a positive customer experience. These representatives are trained to handle sensitive health information and provide guidance on Quest's various laboratory services, while maintaining confidentiality and professionalism.
What is the difference between Quest Customer Service vs Call Center Representative?
| Aspect | Quest Customer Service | Call Center Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service skills |
| Work Environment | Office or remote; direct interaction with customers | Call centers; inbound/outbound calls with customers |
| Employer & Industry Usage | Retail, healthcare, telecom, and service industries | Telecommunications, retail, tech support sectors |
| Common Search & Comparison | Customer service roles with direct client interaction | Phone-based customer support roles |
Quest Customer Service and Call Center Representative roles both focus on assisting customers, often requiring similar skills and credentials. However, Quest Customer Service may involve more direct, face-to-face interactions or personalized support, while Call Center Representatives primarily handle phone-based inquiries. Both roles are vital in customer support industries and often overlap in skills and work environments.
Does Quest hire with no experience?
Quest Customer Service positions typically do not require prior experience, as training is often provided. Candidates should have good communication skills and a customer-focused attitude, but previous experience is not always necessary for entry-level roles.
How hard is it to get a job at Quest Diagnostics?
Getting a job as a Quest Customer Service representative typically requires completing an application, passing a background check, and demonstrating good communication skills. The hiring process can vary in length but generally involves an interview and assessment of customer service abilities. Prior experience in customer service or healthcare settings can be advantageous.
What is the highest paid customer service job?
The highest paid customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.
Does LabCorp or Quest pay more?
For Quest Customer Service roles, pay rates are generally comparable to those at LabCorp, with starting wages often around minimum wage to $15 per hour depending on location and experience. Compensation can vary based on geographic area, experience level, and specific job responsibilities, but both companies tend to offer similar pay scales for entry-level customer service positions.
What are the key skills and qualifications needed to thrive as a Quest Customer Service representative, and why are they important?
To thrive as a Quest Customer Service representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic computer applications is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure efficient resolution of customer inquiries, build positive relationships, and maintain high satisfaction in a healthcare service environment.
What are some common challenges faced by Quest Customer Service representatives, and how are they supported in overcoming them?
Quest Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex patient or provider inquiries, and staying updated with the latest testing protocols and systems. To support them, Quest provides comprehensive training programs, access to a knowledge base, and collaborative team structures where representatives can consult supervisors or specialized departments when needed. This supportive environment helps representatives resolve issues efficiently while maintaining a positive experience for customers.
More about Quest Customer Service jobs
What cities are hiring for Quest Customer Service jobs? Cities with the most Quest Customer Service job openings:
What states have the most Quest Customer Service jobs? States with the most job openings for Quest Customer Service jobs include:
What job categories do people searching Quest Customer Service jobs look for? The top searched job categories for Quest Customer Service jobs are:
$21.03/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
ExamOne rating
6.6
Based on 9 frontline employees who took The Breakroom Quiz
81st of 105 rated laboratories
Job description
This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).
Phlebotomist I - Concord, CA, Monday to Friday, 7:45 AM to 4:45 PM, with rotational weekends
Pay range: $24.10 - $28.75 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
Job Accountabilities (Responsibilities)
- Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
- Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.
- Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
- Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
- Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
- Read, understand and comply with departmental policies, protocols and procedures.
- Assist with compilation and submission of statistics and data when required.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Complete online and in person training courses timely.
Qualifications
Required Education
- High school diploma or equivalent.
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Work Experience
- One year phlebotomy experience preferred.
- Customer service in a retail or service environment preferred.
- Keyboard/data entry experience.
The position requires the ability to effectively communicate in English.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.