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Quest Customer Service Jobs (NOW HIRING)

Quest Diagnostics

CSR - Spanish speaking

Buffalo Grove, IL · On-site

$18 - $22/hr

Examone, a Quest Diagnostics company located in Buffalo Grove, has an immediate opening for CSR. Job Details: * Must speak Spanish. * Have good communication skills. * Detail-oriented. * Heavy call ...

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Deli Dynamo Extraordinaire

Greensburg, PA · On-site

$12.75 - $15.75/hr

Your Epic Quest: Customer Delight Specialist: Serve up smiles and satisfaction by slicing deli ... Keep the deli looking like a culinary gallery, with food service sections brimming with tasty ...

Quest Diagnostics

Customer Care Representative I

Lenexa, KS · On-site

$17.25 - $19/hr

Consistent exceptional customer service, accuracy and quality focus required. Knowledge and Competencies: Align to Quest Culture & How We Work: * CUSTOMER FIRST - We serve the needs of our patients ...

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Deli Clerk

Murrysville, PA · On-site

$13/hr

Your Epic Quest: Customer Delight Specialist: Serve up smiles and satisfaction by slicing deli ... Keep the deli looking like a culinary gallery, with food service sections brimming with tasty ...

ProMach

Customer Service Representative

Monroe, WI · On-site

$15 - $20.50/hr

Quest Industrial is a subsidiary of ProMach with production facilities in Monroe and Middleton, WI . Quest seeks a talented Customer Service Representative to join our growing Aftermarket team. The ...

Promachbuilt

Customer Service Representative

Monroe, WI

$15 - $20.50/hr

Quest Industrial is a subsidiary of ProMach with production facilities in Monroe and Middleton, WI . Quest seeks a talented Customer Service Representative to join our growing Aftermarket team. The ...

Pro Mach

Customer Service Representative

Monroe, WI · On-site

$15 - $20.50/hr

Quest Industrial is a subsidiary of ProMach with production facilities in Monroe and Middleton, WI . Quest seeks a talented Customer Service Representative to join our growing Aftermarket team. The ...

Pro Mach

Customer Service Representative

Middleton, WI

$16 - $21.75/hr

Quest Industrial is a subsidiary of ProMach with production facilities in Monroe and Middleton, WI . Quest seeks a talented Customer Service Representative to join our growing Aftermarket team. The ...

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Quest Customer Service information

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How much do quest customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for quest customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Quest Customer Service representative?

A Quest Customer Service representative is a professional who assists customers with inquiries, issues, and support related to Quest Diagnostics' services, such as scheduling lab appointments, interpreting test results, and addressing billing concerns. They serve as the primary point of contact between the company and its clients, ensuring a positive customer experience. These representatives are trained to handle sensitive health information and provide guidance on Quest's various laboratory services, while maintaining confidentiality and professionalism.

What is the difference between Quest Customer Service vs Call Center Representative?

AspectQuest Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct interaction with customersCall centers; inbound/outbound calls with customers
Employer & Industry UsageRetail, healthcare, telecom, and service industriesTelecommunications, retail, tech support sectors
Common Search & ComparisonCustomer service roles with direct client interactionPhone-based customer support roles

Quest Customer Service and Call Center Representative roles both focus on assisting customers, often requiring similar skills and credentials. However, Quest Customer Service may involve more direct, face-to-face interactions or personalized support, while Call Center Representatives primarily handle phone-based inquiries. Both roles are vital in customer support industries and often overlap in skills and work environments.

Does Quest hire with no experience?

Quest Customer Service positions typically do not require prior experience, as training is often provided. Candidates should have good communication skills and a customer-focused attitude, but previous experience is not always necessary for entry-level roles.

How hard is it to get a job at Quest Diagnostics?

Getting a job as a Quest Customer Service representative typically requires completing an application, passing a background check, and demonstrating good communication skills. The hiring process can vary in length but generally involves an interview and assessment of customer service abilities. Prior experience in customer service or healthcare settings can be advantageous.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

Does LabCorp or Quest pay more?

For Quest Customer Service roles, pay rates are generally comparable to those at LabCorp, with starting wages often around minimum wage to $15 per hour depending on location and experience. Compensation can vary based on geographic area, experience level, and specific job responsibilities, but both companies tend to offer similar pay scales for entry-level customer service positions.

What are the key skills and qualifications needed to thrive as a Quest Customer Service representative, and why are they important?

To thrive as a Quest Customer Service representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic computer applications is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure efficient resolution of customer inquiries, build positive relationships, and maintain high satisfaction in a healthcare service environment.

What are some common challenges faced by Quest Customer Service representatives, and how are they supported in overcoming them?

Quest Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex patient or provider inquiries, and staying updated with the latest testing protocols and systems. To support them, Quest provides comprehensive training programs, access to a knowledge base, and collaborative team structures where representatives can consult supervisors or specialized departments when needed. This supportive environment helps representatives resolve issues efficiently while maintaining a positive experience for customers.
More about Quest Customer Service jobs
What cities are hiring for Quest Customer Service jobs? Cities with the most Quest Customer Service job openings:
What states have the most Quest Customer Service jobs? States with the most job openings for Quest Customer Service jobs include:
What job categories do people searching Quest Customer Service jobs look for? The top searched job categories for Quest Customer Service jobs are:
Quest Customer Service jobs near you
Infographic showing various Quest Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative | Onsite Roseville, CA

Customer Service Representative | Onsite Roseville, CA

Quest Technology Management

Roseville, CA

$27 - $29/hr

Other

Posted 13 days ago

Job description

Essential Functions:

Handle inquiries from Quest client base and Quest IT Department. Including providing quotes, processing and tracking orders in a timely manner.

Research various distribution resources to obtain best pricing availability.

Utilize manufactures reps, technical support personnel, and websites to answer technical questions.

Utilize manufactures websites for hardware configuration and pricing.

Enter client activity into Quest CRM, track, and follow up with clients on all quotes provided

Daily communication with outside and Partner Sale Reps regarding client opportunities and quotes.

Daily communication with Quest client regarding order status.

Daily communication with Quest internal departments such as IT, Accounting, Purchasing, Shipping, and receiving, as necessary.

JOB SPECIFICATIONS Knowledge, Skills, and Qualifications:

Minimum 2 years experience in Customer Service in the Technology field.

Ability to handle and prioritize client and vendor requests in a timely and professional manner.

Effective customer handling and decision making.

Ability to handle large volume of call and email requests from clients and vendors.

Excellent verbal and written communications skills.

Knowledge and experience of Excel and Word.

Ability to handle multiple tasks at one time with proven time management skills.

Detailed person with the ability to follow instructions with little supervision.

Working in the technology field for a VAR or Retailer a plus.

Working Conditions / Environment & Physical Demands:

  • Ability to handle multiple tasks at one time with proven time management skills.
  • Detailed person with the ability to follow instructions with little supervision.
  • Working in the technology field for a VAR or Retailer a plus.
  • Moderate noise levels and temperatures
  • Prolonged periods of sitting may be required
  • May be required to work off-hours, weekends, and holidays as needed
  • Heavy telephone and email use
  • Fast-paced, high-impact, and demanding work environment
  • Occasional travel by car or air may be required to meet with customers

The information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.

 

Wages and Benefits:

Pay range is $27-$29/hr.; Quest recognizes 24 pay periods per calendar year.

 DISCLAIMER:

Applicants must successfully complete a company background check, including a DMV check, as well as pre-employment screening. The incumbent may be asked to perform other duties as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Equal Opportunity Employer Minorities, Women, individuals with Disabilities, and Veterans are encouraged to apply.

About Quest:

Quest is a leader in technology management, offering a portfolio of professional, cloud, and managed services, as well as product and infrastructure solutions. For more information, please visit our website at: www.questsys.com.

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